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Reviews from Guests

4.0/5

tripadvisor

619

Reviews

from real guests

Bignige53

3

/

5

When we arrived at the hotel you go through the normal check-in, and then taken down the hill to our room. We were shown around our room by Gary, lovely guy. Then we check out our surroundings, we were near the pool very close to the sea and a ground floor room, perfect. The staff down at the pool, beach and reef bar were fantastic, Vere, tomas, stacey, miriam,fitzroy, raynaldo, Wesley,tossi, and sasha. Thank you all. The food at breakfast was excellent, everything cooked to our liking and the service was exceptional. Our only negative comment is that our bathroom was very tired and in need of a refurbishment.

Suzie998

5

/

5

This is a beautiful boutique hotel for a quiet relaxing holiday. All of the staff are exemplary. The beach is cleaned (swept and raked ) every morning and the sun loungers prepared with clean towels ready for us to arrive and rearrange it all (lol). The sea is safe and clear with a roped off area for swimming. There are boats anchored off shore and the entrance to Nelson's Dockyard is visible from your sunlounger providing entertainment watching the super yachts and gin palaces. Our Junior Suite was perfect for us. We had a top floor with a large terrace looking over the gardens and to the beach. The birds would regularly scavenge our raw cane sugar (we did encourage)while we had our morning cuppa. The breakfast is a la carte and a small buffet in the Reef restaurant right on the beach. Perfect. Lunch is also in the Reef restaurant with a superb choice of mainly local food. The wine is excellent . The staff attentive and friendly. We ate in the Terrace most evenings and that would be our only criticism. Whilst the restaurant ambience and service again was excellent we felt that the Chef was trying to hard to be "special " and fell short. Don't over complicate things! Perfect a standard menu with local ingredients and add a couple of specials each week. Overall a beautiful holiday .

barryc398

4

/

5

Fabulous stay from the moment we put our cases down and our flip flops on . The hillside room was fantastic massive bed very exquisitely furnished. The plunge pool made it more spectacular with views to beach and beyond to Montserrat. Disappointed that the plunge pool switched off at certain times. It’s an expensive room not a great way to save pennies. The golf buggy to beach and breakfast was fun way to get around. The beach is beautiful and spoilt for choice for a sun bed ,Water warm and clear . No motorised watercraft so very serine. Staff all 5* Accommodation 5* Breakfast 5* It was going swimmingly until a vegetarian (me) arrived. Vegetarian Food I would rate 2* at best Very few options at lunch .Not one vegetarian sandwich . Only option to get club sandwich minus dead animal. Still charged full price. It was basically a mushroom and spinach sandwich. I tried the veggie burger but was awful. Best option was an omelette not reallly 5* Dinner was the most disappointing. I made it clear I was a vegetarian (Prior to arrival) I was still offered plates with fish on top and the vegetarian option was removing the fish from the dish. When I saw a vegetarian menu I was so happy. However a couple of days in and the food was dreadful. Cauliflower pasta was tasteless Potato gnocchi on mash potato was probably the worst dinner I had and I sent it back for an omelette The veggie patty was shaped mash potato with chips and lettuce. I covered it with ketchup as is had no flavour and was just mashed potatoes. I believe the chef is Italian so where were the 5*’ Italian foods on the menu? The main menu changes weekly but I think the vegetarian menu hasn’t changed since 2023 as a review from 2023 mention the cauliflower pasta. I did talk with the manager and I really hope the vegetarian menu will improve. It’s the only fault I had as over all its fabulous hotel and I would love to return. Perhaps I could see the improvements to the menu if any are made . I would genuinely be back before year end ,) Picture is my final night dinner … my friends can’t believe it’s from a boutique hotel more likely a cafe .)!

Facilities Details

Breakfast service

Beachfront

Air Conditioning

Free Wifi

Spa

Fitness Center

Bar

Currency Exchange

Massage

Restaurant

Room Service

Laundry

Non-smoking Rooms

Tennis Court

Breakfast in the Room

Garden

Terrace

Shared Lounge/TV Area

Fruits/snacks

24-Hour Front Desk

5 Available Room Types

Deluxe Junior Suite
Deluxe Junior Suite
Deluxe Junior Suite
Deluxe Junior Suite
Deluxe Junior Suite

Deluxe Junior Suite

Air Conditioning

Air Conditioning

Balcony/Terrace

Balcony/Terrace

Bathrobes

Bathrobes

Bidet

Bidet

Fan

Fan

Minibar

Minibar

Outdoor Dining Area

Outdoor Dining Area

Outdoor Furniture

Outdoor Furniture

Patio

Patio

Private bathroom

Private bathroom

Radio

Radio

Shower

Shower

Slippers

Slippers

Toilet

Toilet

Towels

Towels

TV

TV

View

View

Hillside Pool Suite
Hillside Pool Suite
Hillside Pool Suite
Hillside Pool Suite
Hillside Pool Suite

Hillside Pool Suite

Air Conditioning

Air Conditioning

Balcony/Terrace

Balcony/Terrace

Bathrobes

Bathrobes

Desk

Desk

Fan

Fan

Minibar

Minibar

Outdoor Dining Area

Outdoor Dining Area

Outdoor Furniture

Outdoor Furniture

Patio

Patio

Private bathroom

Private bathroom

Radio

Radio

Shower

Shower

Slippers

Slippers

Toilet

Toilet

Towels

Towels

TV

TV

View

View

Junior Suite
Junior Suite
Junior Suite
Junior Suite

Junior Suite

Air Conditioning

Air Conditioning

Balcony/Terrace

Balcony/Terrace

Bathrobes

Bathrobes

Bidet

Bidet

Desk

Desk

Fan

Fan

Minibar

Minibar

Outdoor Dining Area

Outdoor Dining Area

Outdoor Furniture

Outdoor Furniture

Patio

Patio

Private bathroom

Private bathroom

Radio

Radio

Shower

Shower

Slippers

Slippers

Toilet

Toilet

Towels

Towels

TV

TV

View

View

Beach Cabana
Beach Cabana
Beach Cabana
Beach Cabana

Beach Cabana

Air Conditioning

Air Conditioning

Balcony/Terrace

Balcony/Terrace

Bathrobes

Bathrobes

Fan

Fan

Minibar

Minibar

Outdoor Dining Area

Outdoor Dining Area

Outdoor Furniture

Outdoor Furniture

Patio

Patio

Private bathroom

Private bathroom

Radio

Radio

Shower

Shower

Slippers

Slippers

Toilet

Toilet

Towels

Towels

TV

TV

View

View

LODGE STANDARD
LODGE STANDARD

LODGE STANDARD

room-size-icon

35 Square Meter

Facilities Details

Pool and Spa

Massage

Beachfront

Spa

Fitness Center

Food & Drink

Restaurant

Room Service

Bar

Breakfast service

Breakfast in the Room

Fruits/snacks

Front Desk Services

Currency Exchange

24-Hour Front Desk

Activities

Tennis Court

Common Areas

Terrace

Shared Lounge/TV Area

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Non-smoking Rooms

Garden

Air Conditioning