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Reviews from Guests

3.0/5

tripadvisor

282

Reviews

from real guests

randalltate

1

/

5

I stayed at this hotel in 2011 when it was called Axel. Things have changed significantly. It is now falling apart and very shabby. We spent one night here in transit and made the horrendous mistake of leaving our luggage in storage with them. When we returned two weeks later to spend two more nights in B.A., we were told that the luggage had been stolen at gun point. As you can imagine, this was devastating. I immediately suspected that the hotel staff had simply created the story and had stolen our luggage themselves. The hotel did nothing to improve our stay; no upgrade, no refund, no reimbursement for my belongings. The manager brought me to the police station to file a report and told me he would contact me when he heard from the insurance company. It has been three weeks and I have heard nothing, despite sending them repeated emails. This only goes to strengthen my suspicions. Beware of this hotel. The staff told me they had been robbed multiple times. If that is true, it is not secure and you should look elsewhere or keep your belongings with you at all times. Shame on me for trusting a hotel.

verbercktd

4

/

5

The hotel was very nicely designed. The rooms are big, the bed very large and extremely comfortable! The price is extremely competitive for the the quality. Some maintenance would be needed as it would be a shame to see the hotel deteriorate. Swimming pool indoor and outdoor available. Very friendly and helpful staff at the 24h reception. Wifi all around though weak in the room.

Tullz

3

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5

Good location, great friendly staff. Beds where a bit hard for our liking, woke up every morning with a sore back. Only one pillow per person, paper thin. Room cleaned every day. If breakfast is not included in price don't pay, not worth it.! $15 US dollars per person for pretty much scrambled eggs.. But good scrambled eggs. Not $15 worth though.. A little out dated but if you are looking for cheap accommodation with helpful staff this is the place.

Facilities Details

Free Wifi

Facilities Details

Internet Access in public areas

Free Wifi