We are writing to you with great respect regarding our booking on behalf of Miguel Ángel Díaz Rodríguez, corresponding to the expected dates of accommodation in your hotel: 4-7 December 2025.
Unfortunately, due to the death of my father (death certificate attached), we were unable to enjoy our stay. We are aware that the reservation is non-refundable, but we would kindly request you to consider making a major cause exception.It is important to emphasize that the cancellation notice was made on 27 November, while the start of the reservation was not scheduled until 4 December. This means that we notified the situation a week in advance and immediately as soon as we became aware of the event.