Chalet Swisse Spa

Sooooooo bad! The hosts were TERRIBLE!!! Totally agree with another review which said the hosts were overbearing and wouldn’t leave guests alone. Had the exact same experience. The whole time they just complained and whinged- bothered you when you didn’t want to be bothered and were definitely overbearing and intrusive. They didn’t stop! Relaxing was impossible. These strange people didn’t seem to care about the guests’ experience. It seemed to be all about them. So if the guests said they were exhausted from a loooong day travelling they didn’t care. The old man who owned the place was going to bore the guests with a long boring tour whether the guests said they wanted it or not. That’s not hospitality- that’s selfishness. These hosts need to know how to give the guests some space. Guests aren’t there to go what they want- they are there to relax! Hosts were also very greedy and inflexible. They didn’t understand the pressures of travel on time and fatigue. The hotel itself was very old and tired. Also difficult to find. Will never go back. Don’t understand why people like this are in the hotel industry. Just awful!

Me and my mum were booked in for 1 night and after checking in, we immediately went out for dinner and I was unfortunately rushed to hospital with severe Gastro We hadn’t checked in 1 item in the room prior to going to dinner, so the room was like we hadn’t even checked in My mum went back to the retreat to explain that I was in hospital and unfortunately couldn’t stay as she has no idea how long I was to be in hospital for She asked the owner for a refund as we couldn’t stay due to me being admitted to Hospital and he flatly refused, even though there was no way he could have re booked the room as it was 8.30 at night Complete disregard and disrespect for our situation, and the only regard he had was to keep our money for absolute no reason Even if the booking has gone through, he could have refunded my mum when she went there to explain our situation I can now see why he is so desperate to keep every cent to himself to survive over compassion, as the place was an absolute disgrace which I would rate a lucky 2 star Can’t wait to see him go broke, he deserves it Sean

We had a lovely time at this property n the hosts were just amazing! The surrounds n land are beautiful and the hospitality even better! The views from the room was amazing and we felt welcomed and at home.