Lake Crackenback Resort and Spa

Love staying in the mountain chalets when we come to ski for a week. Works well for our family. Love that our feedback from last year was heard. The temperature of the indoor pool is much improved and really enjoyable.

Overall, we had a pretty good stay and I’d probably rate it around 7/10. The accommodation itself was comfortable, but there were a few little things that stopped it from being a really great experience. The coffee situation became something of a running theme. There was a pod coffee machine in the room, which initially looked promising… except there were no pods. No problem, we thought, we’ll just grab a coffee with breakfast. Unfortunately, on our first morning the restaurant had no coffee either. At that point the coffee machine in the room started to feel more like decorative artwork than an appliance. Breakfast was included in our booking, but there didn’t seem to be an option to book without it. We would have preferred to pay a little less and make our own, as we found the breakfast fairly limited and not particularly to our taste. There were also a few practical things that could be improved. We had quite a bit of wet gear and nowhere particularly suitable to dry it. The check-out instructions were also a little confusing. One sign told us to pack the dishwasher, which would have been an impressive feat considering there wasn’t one. We eventually found another set of instructions advising us to wash the dishes ourselves. The booking experience could also have been smoother. We booked through Minor Hotels but received no booking confirmation at all, so I had to email to make sure the reservation actually existed. I then had to follow up again requesting an invoice and never received a response. None of these things ruined the stay, and overall we were comfortable, but clearer communication, a few more practical touches and, most importantly, ensuring the coffee supply chain remains operational would have made a big difference.

We love this venue and like to return for a few days every year in Winter. However, the food quality in the main restaurant appears to have gone downhill from earlier visits, but still good-enough depending on what is ordered. If visiting in wintertime, we recommend taking along your own firewood as the wood supplied is too damp to be usable. Despite minor issues, a wonderful place with excellent facilities for a holiday.