Fairmont Resort Blue Mountains

Special thank you to Nick at reservation desk and Jack in catering. Two stand out employees who excelled in their roles.

We stayed here for one night in May. As an Accor member who travels for work I've stayed in many Accor branded hotels over the last 5 years. The good The staff at the reception desk went above and beyond, they were helpful, polite, professional and helped us to change one of our rooms as my father couldn't get in and out of the shower over the bathroom. It was a busy weekend but the concierge were so helpful with bags, and helping us out to our room and explaining the layout of the hotel. The junior suite was immaculate for my parents, they were extremely happy. It has fantastic views. The rain shower was wonderful. The gardens and grounds were wonderful, well maintained and lovely to walk around. The bad There is an extreme lack of cleanliness in eating areas such as breakfast and the sublime bar, that didn't have staff to clean up. Scrambled eggs on the tiles for over an hour that was a slip hazard. The sublime bar had dirty glasses on all tables when we arrived and weren't cleared for over an hour. They forgot our cheese platter and we had to remind them 20 minutes later. We ate at embers which has mains from $50 to $100 and thus puts itself into a fine dining category. The food was hit and miss, the clam chowder was excellent, less so the burrata. Our table was stunned to see a lack of dress code, particularly at mother's day. Table next to us had men in short shorts and flannelette shirts with only one button done up. People wearing thongs and caps like they were at a beach bar. This wasn't good. There was also an extremely loud metal clanking and hum which made it impossible to sleep in the other room that we booked. Now in terms of a response from this hotel, I've seen the other responses that Michelle the GM has left which are pretty dull saying 'sorry' and not pledging to do any better. But I guess it doesn't matter to us as we will most definitely not be back.

Lovely hotel close to the Blue Mountains. - Rooms comfortable and clean - Nice breakfast with great variety - Friendly, helpful staff throughout - Indoor and outdoor pool available, used indoor - Great facilities for kids - Overall a great 3 night stay, thank you!