Quay West Resort Magenta Shores

My family was desperately needing a winter weekend getaway after weeks of being stuck at home battling virus after virus. What should’ve been a lovely time away was pretty terrible. Firstly, had we known the restaurants were under renovation with very limited food options and seating capacity, and that the “pool view room” we booked was in fact a view of an empty pool, we would not have booked this place. We were only notified once we confirmed our booking that major features of the resort were unavailable. Once we arrived other things that were advertised as inclusions in the room were non existent (alarm clocks in all bedrooms for example). I have never ever stayed at a hotel/resort where they advertise their reception hours as “8am-10pm” but not once did I call did I ever get a human being answer, I could only leave messages. The third and last time I tried calling it was to ask for urgent advice about a nearby hospital or medical centre for my son whose health quickly deteriorated during our stay. No answer and no one ever called me back. Just shocking. The buffet was abysmal. Terribly short staffed with 2 staff members run off their feet. Food options were sad looking, not replenished quick enough and were sloppily presented. Kudos to the chef who saved the morning by happily taking my omelette order which was by far the most enjoyable item consumed that morning. This place has so much potential but they fell short in every possible way and I can’t say I will be back or will be recommending the place in a hurry. As an Accor club member, it has also seriously made me think about not renewing my membership. Wish I could ask for my $800 back.

Magenta Shores was a wonderful family holiday. The reception staff were lovely. The villa was clean, very spacious and had everything we needed. The bar had great pizzas and happy staff. Kids had a ball playing footy on the beach, swimming in the indoor pool and playing tennis. Can't wait to come back when it's a bit warmer!

Very poor again in Shallows The expected menu previously advertised wasn’t available. Bar staff, (one person) was expected to serve both food and drinks and didn’t seem to want to be there. Management have a lot to answer here as no one seems supported and the bare minimum staff were under the pump. No surprise the hotel is now on the market so don’t expect positive change anytime soon. Food was OK but not what we had in mind. Look elsewhere.