Mercure Sydney Parramatta

3.0 / 5

•

106 Hassall Street, Rosehill, NSW, Australia 2142

Reviews from Guests

3.0/5

1,120

Reviews

from real guests

Curious61857553607

The room was great and location was ideal but it was the after check out service that has been appalling. I was overcharged for parking and after pursuing the matter for 6 weeks there has been no resolution.

673cccm

Poorly managed property with unacceptable cleanliness in rooms with drinks still in room from previous guests. Check in staff initially had no record of bookings and I initially would not honour Accor All Platinum, nor Accor business explorer plus status. Check in took an hour. At check out I spoke with Bouralis who was the GM. She was aggressive, dismissive of substandard hygiene of the property. I contacted Accor and was asked to provide written complaint to Trilogy group who have management rights if property. Trilogy group promptly refunded our stay due to dirty room and poor management. We have stayed 5 previous times under previous manager and the property was acceptable, under current Manager I would suggest avoiding this property or risk being disappointed.

Sheeridantaaylor

I always thought that the Mercure hotels were meant to be a bit fancy. But that's also to say I haven't stayed in a lot of them but this one, at least, bothered me. From the dingey holes in the bathroom wall from multiple placements of the toilet roll holder, to the stupid extra small sheets and blankets on the bed. Because I have said it before but I'll gladly say it again, the universal triple sheet system on beds, these days, is sh*t! The bottom sheet was too small for the bed, as was the doona. But I guess, so long as it fits in the sheet system and people like to sleep feeling like they're sleeping in crypts and they're not allowed to move, then, great, everything is just dandy. I untucked all mine, because I like to sleep loosely and it sucked. Couldn't keep anything covered. The room itself was roomy, 2 doubles and space for out portacot for the 9mo. Might have been having plumbing issues, because the bathroom did smell bad almost the whole time. Great placement for Rosehill Racecourse goers but I'll definitely save my pennies next time.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Hot Tub

Spa

Shared Kitchen

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Restaurant

Room Service

24-Hour Front Desk

Tennis Court

Terrace

Non-smoking Rooms

Laundry

Dry Cleaning

Facilities for Disabled Guests

Breakfast in the Room

Ironing Service

Express Check-in/Check-out

Currency Exchange

Soundproof Rooms

Shoeshine

Cycling

Tour Desk

Fax/Photocopying

Outdoor Pool

Snack Bar

Concierge Service

Vending Machine (drinks)

Vending Machine (snacks)

Shared Lounge/TV Area

Daily Housekeeping

Air conditioning in public area

Safe dining setup

Hebrew Spoken

Dutch Spoken

Bicycles

Korean Spoken

Alternative meal arrangement

Nightclub/DJ

Croatian Spoken

Portuguese Spoken

Wi-Fi in public areas

Game Room

Indonesian Spoken

German Spoken

Ticket Service

Car park [charges apply]

Service animals are welcome

Daily disinfection in common areas

Special Diet Meals (upon request)

Latvian Spoken

Room service [24-hour]

Icelandic Spoken

Vending machine

Body thermometer

Face coverings on staff

Car park [on-site]

Free face masks

Karaoke

Golf Course (within 2 miles)

Staff trained in safety protocol

Room sanitization opt-out available

Swimming pool [outdoor]

Finnish Spoken

Car park [nearby]

First aid kit

Shared stationery removed

Hair/Beauty Salon

Swimming pool

Temperature check for guests and staff

Chinese [Mandarin]

Hand sanitizer

Protective screens in common areas

Doctor/nurse on call

Physical distancing of at least 1 meter

Massage

Hungarian Spoken

Daily disinfection in all rooms

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Vietnamese Spoken

Italian Spoken

Spanish Spoken

English Spoken

Library

Elevator

Security [24-hour]

Golf course [on-site]

Heating in public area

Garden

Suit Press

Invoice provided

Tours

Norwegian Spoken

Smoke-free property

Hot water linen and laundry washing

Cashless payment service

Guest rooms seal after sanitization

Contactless check-in/out

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Hot Tub

Spa

Shared Kitchen

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Restaurant

Room Service

24-Hour Front Desk

Tennis Court

Terrace

Non-smoking Rooms

Laundry

Dry Cleaning

Facilities for Disabled Guests

10 Available Room Types

Superior King Room

32 Square Meter

Electric Kettle

Additional toilet

Hair dryer

Private bathroom

Free Toiletries

Towels

Free Wifi

On-demand movies

Pool facilities

Radio

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Hand sanitizer

Heating

Linens

Sleep comfort items

Soundproof

Tea/Coffee Maker

Minibar

Refrigerator

Wine glasses

Daily housekeeping

Carpeted

Desk

Trash cans

Window

Wardrobe/Closet

Clothes dryer

Clothes Rack

Ironing Facilities

Baby cot (upon request)

Accessible by elevator

Safe

Smoke detector

Non-smoking

Satellite Channels

Laptop workspace

Internet [LAN]

Cleaning Products

Interconnecting Room(s) Available

Toilet

Shower

Kids shampoo

Iron

Extra Long Beds (> 6.5 ft)

Roll-in shower

DVD/CD player

Daily newspaper

Room service [24-hour]

Superior Twin Room, 2 Double Beds

Non-smoking

Carpeted

Electric Kettle

Satellite Channels

Soundproof

Sleep comfort items

Laptop workspace

Air Conditioning

Blackout curtains

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Toilet

Shower

Kids shampoo

Private bathroom

Hair dryer

Iron

Roll-in shower

DVD/CD player

Clothes Rack

Daily newspaper

Room service [24-hour]

Standard Queen Room

32 Square Meter

Tea/Coffee Maker

Shower

Pay-per-view Channels

Telephone

Air Conditioning

Hair dryer

Iron

Radio

Refrigerator

Desk

Ironing Facilities

Free Toiletries

Toilet

Private bathroom

Heating

Satellite Channels

Carpeted

Electric Kettle

Pool view

Towels

Upper floors accessible by elevator

Entire unit wheelchair accessible

Clothes Rack

Roll-in shower

Transfer shower

Additional toilet

Free Wifi

On-demand movies

Pool facilities

Cable Channels

Blackout curtains

Fan

Hand sanitizer

Linens

Sleep comfort items

Soundproof

Minibar

Wine glasses

Daily housekeeping

Interconnecting Room(s) Available

Trash cans

Window

Wardrobe/Closet

Clothes dryer

Baby cot (upon request)

Accessible by elevator

Individual air conditioning

Safe

Smoke detector

Classic Room, 1 King Bed, Accessible

Non-smoking

Carpeted

Electric Kettle

Satellite Channels

Soundproof

Sleep comfort items

Laptop workspace

Air Conditioning

Blackout curtains

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Desk

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Toilet

Shower

Kids shampoo

Private bathroom

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Roll-in shower

DVD/CD player

Clothes Rack

Daily newspaper

Room service [24-hour]

Junior Suite, 1 King Bed

Non-smoking

Carpeted

Electric Kettle

Satellite Channels

Soundproof

Sleep comfort items

Laptop workspace

Air Conditioning

Blackout curtains

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Desk

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Toilet

Shower

Kids shampoo

Private bathroom

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Roll-in shower

DVD/CD player

Clothes Rack

Daily newspaper

Room service [24-hour]

Facilities Details

Pool and Spa

Outdoor Pool

Hot Tub

Massage

Spa

Fitness Center

Food & Drink

Restaurant

Room Service

Bar

Breakfast in the Room

Snack Bar

Vending Machine (drinks)

Vending Machine (snacks)

Alternative meal arrangement

Special Diet Meals (upon request)

Room service [24-hour]

Vending machine

Breakfast service

Buffet-Style Restaurant

Front Desk Services

24-Hour Front Desk

Express Check-in/Check-out

Currency Exchange

Tour Desk

Concierge Service

Ticket Service

Activities

Tennis Court

Cycling

Golf Course (within 2 miles)

Entertainment and Family Services

Air conditioning in public area

Nightclub/DJ

Karaoke

Kids club

Family/child friendly

Heating in public area

Invoice provided

Smoke-free property

Contactless check-in/out

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Shops

Hair/Beauty Salon

Common Areas

Terrace

Shared Lounge/TV Area

Game Room

Library

Shared Kitchen

Cleaning Services

Laundry

Dry Cleaning

Ironing Service

Shoeshine

Daily Housekeeping

Safe dining setup

Daily disinfection in common areas

Body thermometer

Face coverings on staff

Free face masks

Staff trained in safety protocol

Room sanitization opt-out available

First aid kit

Shared stationery removed

Temperature check for guests and staff

Hand sanitizer

Protective screens in common areas

Doctor/nurse on call

Physical distancing of at least 1 meter

Daily disinfection in all rooms

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Suit Press

Hot water linen and laundry washing

Cashless payment service

Guest rooms seal after sanitization

Languages Spoken

Hebrew Spoken

Dutch Spoken

Korean Spoken

Croatian Spoken

Portuguese Spoken

Indonesian Spoken

German Spoken

Latvian Spoken

Icelandic Spoken

Finnish Spoken

Chinese [Mandarin]

Hungarian Spoken

Vietnamese Spoken

Italian Spoken

Spanish Spoken

English Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Non-smoking Rooms

Facilities for Disabled Guests

Family Rooms

Soundproof Rooms

Heating

Air Conditioning

Designated Smoking Area

All Spaces Non-Smoking (public and private)

Bicycles

Car park [charges apply]

Service animals are welcome

Car park [on-site]

Swimming pool [outdoor]

Check-in [24-hour]

Car park [nearby]

Swimming pool

Elevator

Security [24-hour]

Golf course [on-site]

Garden

Tours