Ibis Thornleigh

3.0 / 5

•

200-212 Pennant Hills Road,Thornleight, New South Wales,2120

Reviews from Guests

3.0/5

600

Reviews

from real guests

Cruiser46010106179

Extremely disappointed with the lack of professionalism. My room (202) was flooded during building cleaning because the hotel forgot to notify me to clear the window area. My expensive electronics were severely water-damaged. It’s been nearly two weeks since I filed a claim, and I haven't heard a single word from the manager. They are ignoring their liability under Australian Consumer Law. A hotel that doesn't care about its guests' property or even reply to urgent emails is not worth your money. Look elsewhere!

granto527

Room is extremely tired and dirty. Carpet and furnishings are worn and stained - see photos. Really poor value given very poor cleaning and maintenance.

scarboroughacademich

The property is centrally located with easy access to public transport and had all the basic necessities for a reasonably comfortable stay. Check-in was straightforward, although we did have to wait a few minutes despite arriving at 3 PM, an hour after the 2 PM check-in time. A few areas could be improved: the shower gel and shampoo bottles were already half empty and ran out before the end of my 5-day stay, the toilet paper roll was nearly finished and had to be replaced after the first night, and the shower drainage was partially clogged, causing water to drain very slowly.

Facilities Details

Free Parking

Air Conditioning

Free Wifi

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Restaurant

Room Service

24-Hour Front Desk

Non-smoking Rooms

Laundry

Dry Cleaning

Facilities for Disabled Guests

VIP Room Facilities

Breakfast in the Room

Ironing Service

Express Check-in/Check-out

Currency Exchange

Soundproof Rooms

Hiking

Fax/Photocopying

Snack Bar

Concierge Service

Vending Machine (drinks)

Vending Machine (snacks)

Shared Lounge/TV Area

Free Parking

Air Conditioning

Free Wifi

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Restaurant

Room Service

24-Hour Front Desk

Non-smoking Rooms

Laundry

Dry Cleaning

Facilities for Disabled Guests

VIP Room Facilities

Breakfast in the Room

Ironing Service

Express Check-in/Check-out

Currency Exchange

Soundproof Rooms

Hiking

Fax/Photocopying

Snack Bar

Concierge Service

Vending Machine (drinks)

Vending Machine (snacks)

Shared Lounge/TV Area

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4 Available Room Types

Standard Twin Room

16 Square Meter

Tea/Coffee Maker

Shower

Pay-per-view Channels

Telephone

Air Conditioning

Hair dryer

Iron

Radio

Refrigerator

Desk

Ironing Facilities

Free Toiletries

Toilet

Private bathroom

Heating

Carpeted

Electric Kettle

iPod dock

Upper floors accessible by elevator

Standard Queen Room

16 Square Meter

Tea/Coffee Maker

Shower

Pay-per-view Channels

Telephone

Air Conditioning

Hair dryer

Iron

Radio

Refrigerator

Desk

Ironing Facilities

Free Toiletries

Toilet

Private bathroom

Heating

Carpeted

Electric Kettle

iPod dock

Upper floors accessible by elevator

Standard Room with a Queen Bed and a Foldable Bed

Standard Room with a Queen Bed and a Foldable Bed

16 Square Meter

Shower

Pay-per-view Channels

Telephone

Air Conditioning

Hair dryer

Iron

Radio

Refrigerator

Desk

Ironing Facilities

Free Toiletries

Toilet

Private bathroom

Heating

Carpeted

Electric Kettle

iPod dock

Upper floors accessible by elevator

Standard King Room

16 Square Meter

Shower

Air Conditioning

Hair dryer

Iron

Desk

Free Toiletries

Toilet

Private bathroom

Heating

Carpeted

Electric Kettle

Upper floors accessible by elevator

Facilities Details

Parking and Transportation

Free Parking

Food & Drink

Restaurant

Room Service

Bar

Breakfast in the Room

Snack Bar

Vending Machine (drinks)

Vending Machine (snacks)

Front Desk Services

24-Hour Front Desk

Express Check-in/Check-out

Currency Exchange

Concierge Service

Activities

Hiking

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Common Areas

Shared Lounge/TV Area

Cleaning Services

Laundry

Dry Cleaning

Ironing Service

Internet Access in public areas

Free Wifi

Miscellaneous

Non-smoking Rooms

Facilities for Disabled Guests

VIP Room Facilities

Soundproof Rooms

Heating

Air Conditioning

Designated Smoking Area