I had such a great experience checking in last night. I arrived late, had forgotten to confirm that I was coming a night earlier before my booked stay, and was feeling super stressed. The wonderful person on front desk, May, was incredibly kind and accommodating - she found the one room that was remaining and I was able to stay the night then move into my official booking the following morning. May took the time to contact her manager, re-organise my booking, and even had capacity to engage in wonderful conversation. I have now moved into the King Deluxe suite and it is honestly just stunning. I’m so grateful and I know that my conference presentations are going to be better due to this stay!