The Jolly Swagman Backpackers Hostel Sydney

They cancelled the booking for the new year’s eve with little time in advance claiming a hotel renovation and then they started renting again for higher prices, you should not trust them, they can cancel any time if they see advantage in higher prices and lie about it.

Had to share a room with a few other guests. and when I say guests, I mean cockroaches! absolutely vile and unexpected. facilities were pretty good, and staff were nice. view from room was also a perk.

On 16th March 2020, a three nights stay i.e. from 18th March till 21st March 2020 was booked with Jolly Swagman Backpackers Sydney Hostel at Sydney and payment of AUD 75 was made instantly through my credit card post which an email confirmation for the booking was received (same attached here as well). On reaching the hotel on 18th March 2020, admission was denied by receptionist at the hotel and then mentioned that I need to pay them more and have to take an upgraded room. I declined paying additional amount as full amount for three nights booked was already paid for the booking and a confirmed booking was received over email. Also the room that was offered was a shared dormitory of 4 bed with a shared bathroom and was not appropriate for serving self isolation as required by COVID-19 restrictions for international travelers. Receptionist also denied refund of the amount that was already paid to them. Due to this I had to book another hotel at the same location at a much higher cost at Regents Court at Potts Point to complete my 14 days self isolation. Name of business: Jolly Swagman Backpackers Sydney Hostel ABN: 22 003 537 997