Mantra Pavilion Hotel Wagga Wagga

Very disappointing stay. It seems this motel has been cutting costs at the expense of the guest experience. The restaurant has been closed, so there's no option to have dinner on-site, which is a major inconvenience, especially for travellers arriving late. The breakfast offering was equally disappointing. Rather than a proper cooked breakfast, guests are limited to a basic self-serve continental breakfast. Even worse, only instant coffee is included. If you want a decent coffee, you have to pay extra, which feels unnecessarily stingy. The biggest issue, however, was the cold. The entire property felt freezing. The tent-like structure covering the entrance and former restaurant area offers little protection from the winter weather, making common areas extremely uncomfortable. The corridors were icy cold, and while the rooms were just warm enough to get by, they were far from cosy. Overall, the motel feels like it's focused on reducing costs rather than providing a comfortable experience for guests. I won't be staying here again.

DO NOT STAY HERE. THE ONLY SAVING GRACE IS THAT THEY REFUND YOUR MONEY. I had an awful experience at the pavilion. I check in and get put in a cold, dungeon like room that was dirty and the tv didn’t work. I complained and got moved to another room, which the heating unit didn’t work and the only heater they had was a tiny radiator heater that did nothing to heat the room. Only streaming services worked on this tv, not normal free-to-air, and it was also dirty. The shower leaked, the water ran hot then cold then hot again. I then went out for an event I came to Wagga for, and when I came back at 12.30am my keycard wouldn’t work and I couldn’t get into my room. I had 6 people try, but the electronic lock was broken and I could not get into the room. I called the after hours number posted on the building and it rang to voicemail. I called 6 times with no answer, and left 4 voicemails none of which got replied to. I was lucky to have family in the area to stay with, but it’s completely unacceptable to have an after hours number nobody monitors. I came back in the morning at their posted open time of 8am and they were closed. Reception didn’t open until at least 8.30am. I got back into my room which was still cold, despite the heater being left on. I give this place 1 star because they refunded me but I wish I could give 0. Do not recommend. Do not stay here.

Simply a dump, the airconditioning is just completely useless even after consulting management. No extra blankets even after requesting from reception. Very cold night in Wagga. Dont stay here !!