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Reviews from Guests

3.0/5

tripadvisor

1,154

Reviews

from real guests

robertwU6416EB

1

/

5

Very Disapointed. The rooms very dat r and dirty, the linen was old and badly stiened, the only lounge chair was stained and worn, the shower leaked making floor the floor slippery. There is a door dividing the room next to ours and could hear everything going on next door. One old kitchen type chair and no table. Assess to our room was via the dirty smelly service lift along a water stained mouldy badly lite walkway . Complained about the room several times and told by receptionist that it would be fixed. Didn’t happenen and care factor was nil. Looked like could have good once. Wrote a letter to the manager and sent by registered mail and to this date have not received a reply.

C9481DIvickis

2

/

5

On arrival we were not informed of renovations being carried out. We had an ocean view room with perfect sunsets. Unfortunately the constant horrific noise was terrible. From early morning to early evening constant noise. We could not enjoy what we paid for. House keeping wasn't great either. Had to ask for hair dryer, iron even the floor to be vacuumed. We came back to our room at 3.30 one day to shower (as we had to go out because of the noise) and our room hadn't been made up. A birthday celebration stay to end our holiday was a nightmare

wjamez

2

/

5

My three-night stay in a Lagoon Room started off well, thanks to Debbie at reception, who was very friendly and extremely helpful. The rooms are expensive, but the view is excellent. However, for the price, you would expect cushions to be provided on the outdoor seating. After requesting some, staff eventually brought a mismatched set of stained cushions (see photo). Housekeeping staff were also slow to respond to requests, and I had to make reminder calls on a couple of occasions. The food at the Vue restaurant was disappointing, while the food at Dragon Court was very good. One key theme echoed throughout the entire stay — the resort is overpriced, with poor, lacklustre service in what is otherwise a fantastic location.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Spa

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Air conditioning in public area

Safe dining setup

Filipino Spoken

Hebrew Spoken

Professional-grade sanitizing services

Daily Housekeeping

Dutch Spoken

Bicycles

Korean Spoken

Alternative meal arrangement

Kids safety features

Terrace

Nightclub/DJ

Portuguese Spoken

Wi-Fi in public areas

Game Room

Tamil

Thai Spoken

Valet Parking

German Spoken

Ticket Service

Restaurant

Convenience Store (on site)

Hindi Spoken

Ukrainian Spoken

Daily disinfection in common areas

Special Diet Meals (upon request)

Chinese [Cantonese]

Latvian Spoken

Private Beach Area

Room service [24-hour]

Icelandic Spoken

Honeymoon Suite

Vending machine

Body thermometer

Babysitting/Child Services

French Spoken

Car park [on-site]

Free face masks

Laundromat

Golf Course (within 2 miles)

Staff trained in safety protocol

Room sanitization opt-out available

Casino

Swimming pool [outdoor]

Khmer Spoken

Currency Exchange

Snack Bar

Finnish Spoken

Car park [nearby]

Cash withdrawal

First aid kit

Bicycle Rental

Shared stationery removed

Hair/Beauty Salon

Swimming pool

Temperature check for guests and staff

Malay Spoken

Chinese [Mandarin]

Greek Spoken

Hand sanitizer

Protective screens in common areas

24-Hour Front Desk

Shared Lounge/TV Area

Doctor/nurse on call

Physical distancing of at least 1 meter

Laundry

Massage

Breakfast in the Room

Indonesian Spoken

Hungarian Spoken

Daily disinfection in all rooms

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Vietnamese Spoken

Ironing Service

Italian Spoken

Spanish Spoken

Facilities for Disabled Guests

English Spoken

Library

Elevator

Security [24-hour]

Garden

Dry Cleaning

Suit Press

Invoice provided

Non-smoking Rooms

Tours

Norwegian Spoken

Smoke-free property

Hot water linen and laundry washing

Cashless payment service

Fax/Photocopying

Poolside bar

Arabic Spoken

Guest rooms seal after sanitization

Car park [free of charge]

Contactless check-in/out

Discounts recommended for you

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10 Available Room Types

DOUBLE SUPERIOR
DOUBLE SUPERIOR
DOUBLE SUPERIOR
DOUBLE SUPERIOR
DOUBLE SUPERIOR
DOUBLE SUPERIOR
DOUBLE SUPERIOR
DOUBLE SUPERIOR
DOUBLE SUPERIOR
DOUBLE SUPERIOR
DOUBLE SUPERIOR

DOUBLE SUPERIOR

room-size-icon

35 Square Meter

SUITE ONE BEDROOM
SUITE ONE BEDROOM
SUITE ONE BEDROOM
SUITE ONE BEDROOM
SUITE ONE BEDROOM
SUITE ONE BEDROOM
SUITE ONE BEDROOM
SUITE ONE BEDROOM
SUITE ONE BEDROOM
SUITE ONE BEDROOM

SUITE ONE BEDROOM

room-size-icon

50 Square Meter

SUITE GRAND
SUITE GRAND
SUITE GRAND
SUITE GRAND
SUITE GRAND
SUITE GRAND
SUITE GRAND

SUITE GRAND

room-size-icon

71 Square Meter

TWIN DELUXE TWO BEDS
TWIN DELUXE TWO BEDS
TWIN DELUXE TWO BEDS
TWIN DELUXE TWO BEDS
TWIN DELUXE TWO BEDS

TWIN DELUXE TWO BEDS

room-size-icon

25 Square Meter

DOUBLE DELUXE KING BED
DOUBLE DELUXE KING BED
DOUBLE DELUXE KING BED
DOUBLE DELUXE KING BED
DOUBLE DELUXE KING BED

DOUBLE DELUXE KING BED

room-size-icon

25 Square Meter

Facilities Details

Pool and Spa

Private Beach Area

Massage

Spa

Fitness Center

Parking and Transportation

Valet Parking

Bicycle Rental

Food & Drink

Alternative meal arrangement

Restaurant

Special Diet Meals (upon request)

Room service [24-hour]

Vending machine

Bar

Snack Bar

Breakfast in the Room

Breakfast service

Buffet-Style Restaurant

Poolside bar

Front Desk Services

Ticket Service

Currency Exchange

24-Hour Front Desk

Activities

Golf Course (within 2 miles)

Entertainment and Family Services

Air conditioning in public area

Kids safety features

Nightclub/DJ

Babysitting/Child Services

Laundromat

Casino

Cash withdrawal

Kids club

Family/child friendly

Invoice provided

Smoke-free property

Contactless check-in/out

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Shops

Convenience Store (on site)

Hair/Beauty Salon

Common Areas

Terrace

Game Room

Shared Lounge/TV Area

Library

Cleaning Services

Safe dining setup

Professional-grade sanitizing services

Daily Housekeeping

Daily disinfection in common areas

Body thermometer

Free face masks

Staff trained in safety protocol

Room sanitization opt-out available

First aid kit

Shared stationery removed

Temperature check for guests and staff

Hand sanitizer

Protective screens in common areas

Doctor/nurse on call

Physical distancing of at least 1 meter

Laundry

Daily disinfection in all rooms

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Ironing Service

Dry Cleaning

Suit Press

Hot water linen and laundry washing

Cashless payment service

Guest rooms seal after sanitization

Languages Spoken

Filipino Spoken

Hebrew Spoken

Dutch Spoken

Korean Spoken

Portuguese Spoken

Tamil

Thai Spoken

German Spoken

Hindi Spoken

Ukrainian Spoken

Chinese [Cantonese]

Latvian Spoken

Icelandic Spoken

French Spoken

Khmer Spoken

Finnish Spoken

Malay Spoken

Chinese [Mandarin]

Greek Spoken

Indonesian Spoken

Hungarian Spoken

Vietnamese Spoken

Italian Spoken

Spanish Spoken

English Spoken

Norwegian Spoken

Arabic Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Bicycles

Honeymoon Suite

Car park [on-site]

Swimming pool [outdoor]

Check-in [24-hour]

Car park [nearby]

Swimming pool

Designated Smoking Area

Facilities for Disabled Guests

Elevator

Security [24-hour]

Garden

Non-smoking Rooms

Tours

Family Rooms

Car park [free of charge]