Coral Sea Resort

My husband and I stayed at this resort in June, 2026. in an Ocean view Deluxe Room ( room 239). The resort is a beautiful with truly million dollar view. our room was clean, well maintained and everything appeared attractive and well presented. Unfortunately, we experienced a significant issue with noise during our stay. Late in the evening , we began hearing footsteps and other sounds coming from room directly above us. the noise was clearly audible and continued whenever the upstairs room was occupied . The only quiet periods were when that room was vacant. We believe the problem may be due to inadequate sound insulation between the floors, as normal movements from the room above could be heard very clearly, This affected our ability to relax and enjoy a peaceful stay. While the resort itself is lovely, we hope management will address this issue to improve quest comfort in the future.

We stayed in June with our family - boys elementary school aged - the resort is very well located, with the Airlie Lagoon, beach, and town only about a 7-10 minute walk away with shopping, restaurants, and lagoon to swim as well as several playgrounds. The boardwalk also stretches nicely for walks and runs, and also some nice restaurants/bars on that side, easy to walk to. The continental breakfast included with our stay was excellent. It was the same every morning, but it comes with an espresso coffee freshly made and lots of selection (toast, cereals, yogurt, fruit, cheese, ham, pastries). The view is beautiful by the pool and marina. The pool was too cold for our weather, but the loungers were nice. There weren't too many activities or equipment available at the resort. We booked our tours through Cruise Whitsundays, and same with the shuttle to the airport and all used Heart of Reef Shuttles which are very punctual. The rooms are clean and has most of anything you need - standard hotel room with comfortable bedding and linens. We enjoyed and would stay again!!

Stayed for 3 nights to get married in March 2026. Checked in early from a red eye flight. Left bags with concierge. Returned at 2:00pm to check into room. 2 employees working at concierge desk. One pointed to the bag trolley behind me and said, “you can use that if you like.” Which I did so. My thoughts on this maybe controversial however in my mind, this is not an apartment, or a hotel. If I stay at a place that has the word “resort’ at the end, then I think that I should not be doing any work there. This has been the case in every other “resort” (including) internationally that I’ve stayed at. In fact most places not only handle your luggage for you, they provide a hot towel on welcome drink on arrival. I’m there to relax. So, let me “resort”, please, respectfully, you do the work. Suggestion to staff and management…..if you call yourself a resort, then take the luggage to our room and then call me to let me know you’ve checked in for us once the room is ready. Room was quite nice, no complaints. The location and grounds are beautiful and it is a convenient 5 minute stroll into the township of Airlie Beach. The breakfast is a bit on the poor side for the money. I see that this is a regular complaint in the reviews, but management are a bit like the Australian government on taxing the gas industry in regard to idnoring the feedback and not improving the standard of the breakfast. Day 2…..We had lunch at the resort and got engaged (to be married) during that lunch. All the restaurant staff saw this occur and were very congratulatory which was nice. At the end of the lunch I went up to the room to collect something leaving my new fiance’ in the restaurant. When I came back down (in 5 minutes) my fiance’ informed me that the maître d insisted that the she paid the lunch bill before we left. Ahhh yes mate, we intended to. But even if we didn’t, we’re staying at the “resort” that doesn’t handle baggge. You knew that. If you’re really worried that we were not going to pay our lunch bill, and we ended up not paying, then you could track us down in our room. You could even charge it to the room if you like. Anyways, just a little customer service thing. A bit weird but nothing major. We got married on day 3 at the “resort” that doesn’t handle luggage. And a big shout out to staff member Rima. What a superstar! Professional, courteous, organised, customer focused. Without her input over several days this review would definitely have been harsher. Packed our bags and cleaned out room/fridge the next day. Once we were all packed up, we left our bags in the room and met with friends/family (that had flown in from interstate) at the restaurant downstairs. When we went back to our room (I concede it was well after check out time) to collect bags and was pleasantly surprised that it seemed that our luggage had actually been handled and had been removed from the room. We went to the concierge to collect our baggage and the staff member at the concierge informed me that staff having to collect our baggage from our room was “quite inconvenient.” Ahhh Jesus, the double down on the “resort” that doesn’t handle baggage. You know what….at this point, you’ve already handled the baggage anyway and we’re checking out. We’ve paid fairly good money to stay at the “resort” and also hosted a wedding at the “resort”. You could just say, I hoped you’ve enjoyed your stay, hope to see you again. But you had to make the lasting and final thought about the place that this is a “resort” that doesn’t handle baggage. A ‘resort” where you don’t get to check out of real life for a few days, and you still do all the work/lifting. Other than that, it’s a beautiful place that’s worth staying at. The management/staff probably just need to tweak a couple of things to make it perfect. Hard to assess in only a few days, but it seems like there might be a “culture” issue at the “resort” that doesn’t handle baggage. Which of course, if this is the case, it’s most likely due to management having the culture issue. Again, amazingly well done to Rima. Rima understands customer service. She is carrying the place! The rest, not so much.