Jephson Hotel & Apartments

4.0 / 5

•

63 Jephson Street, Toowong, Australia QLD 4066

Reviews from Guests

4.0/5

241

Reviews

from real guests

shelbyn01

Great location, friendly staff and easy parking. The room was neat, clean and had all the ammenities you need.

Q2114HYdanm

Been staying here for ages and whilst the rooms are of great quality the service as of late is not welcoming and staff (particularly Sam) seems disinterested in providing a level of service that repeat customers / guests come to expect. Today’s experience alone was enough to undo all the positive experiences over the years and most certainly didn’t feel welcome let alone valued. Sad when good service changes and it’s no longer got that home away from home feel. I would suggest this staff member be removed from frontline service. Would be a shame to see the property change due to one select staff member. She was aware of the issues we faced with a particular apartment but refused to even attempt to help. Likes Good location Comfortable beds Reasonably clean Great location Dislikes Apartments have bar fridges so won’t keep food items at food safe temperatures so be aware. Aircon in large apartments doesn’t work well in the apartments and this was raised last time and still hasn’t been fixed No dustpan or broom so makes being self sufficient impossible Rear apartments have no privacy with other unit balconies looking straight in Edit ** the properties review that’s states that I apparently abused a staff member, this is false and simply here to distract from the real issue that is their poor service and their desire to not at all look after regular / return guests. I had my wife and two young children with me at the time I apparently abused the staff member so can assure you this did not happen. Also amazed I’m yet to be contacted personally by site management as this would be standard practice to try and resolve any issues to ensure guests retention. DISAPPOINTING & Poor Management

GoPlaces46523558055

Clean, spacious, quiet, free parking and the best Japanese restaurant in Brisbane is on ground level. Beautiful Toowong!

Facilities Details

Breakfast service

Check-in [24-hour]

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Fitness Center

Meeting/Banquet Facilities

Designated Smoking Area

Dry Cleaning

Air conditioning in public area

Convenience Store (on site)

Safe dining setup

Hair/Beauty Salon

Temperature check for guests and staff

Daily disinfection in common areas

Invoice provided

Non-smoking Rooms

Daily Housekeeping

Smoke-free property

Hand sanitizer

Hot water linen and laundry washing

Icelandic Spoken

Dutch Spoken

Room Service

Korean Spoken

Physical distancing of at least 1 meter

Car park [on-site]

Nightclub/DJ

Free face masks

Cashless payment service

Entertainment Staff

Hungarian Spoken

Daily disinfection in all rooms

Portuguese Spoken

Guest rooms seal after sanitization

Golf Course (within 2 miles)

Wi-Fi in public areas

Rooms sanitized between stays

Staff trained in safety protocol

Sanitized kitchen and tableware items

Contactless check-in/out

Game Room

Anti-viral cleaning products

Room sanitization opt-out available

Ironing Service

Facilities for Disabled Guests

Car park [free of charge]

English Spoken

Finnish Spoken

Library

Elevator

First aid kit

Face coverings on staff

Golf course [on-site]

Heating in public area

Restaurant

Garden

Sterilizing equipment

Breakfast service

Check-in [24-hour]

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Fitness Center

Meeting/Banquet Facilities

Designated Smoking Area

Dry Cleaning

Air conditioning in public area

Convenience Store (on site)

Safe dining setup

Hair/Beauty Salon

Temperature check for guests and staff

Daily disinfection in common areas

Invoice provided

Non-smoking Rooms

Daily Housekeeping

Smoke-free property

Hand sanitizer

Hot water linen and laundry washing

Icelandic Spoken

Dutch Spoken

Room Service

Korean Spoken

10 Available Room Types

Deluxe Family Room

30 Square Meter

Electric Kettle

Hair dryer

Mirror

Private bathroom

Free Toiletries

Towels

Walk-in shower

Free Wifi

On-demand movies

Radio

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Heating

Linens

Sleep comfort items

Socket near the bed

Tea/Coffee Maker

Dishwasher

Full kitchen

Microwave

Minibar

Refrigerator

Daily housekeeping

Carpeted

Desk

Outdoor Furniture

Trash cans

Wardrobe/Closet

Ironing Facilities

Washing machine

Baby cot (upon request)

Accessible by elevator

Safe

Safety/security feature

Smoke detector

Balcony/Terrace

Non-smoking

Shower

Bar

Toiletries

Internet [LAN]

Extra Long Beds (> 6.5 ft)

Interconnecting Room(s) Available

Toilet

Kids shampoo

Streaming service like Netflix

Entire unit wheelchair accessible

Iron

Roll-in shower

Clothes Rack

Deluxe Room

27 Square Meter

Electric Kettle

Hair dryer

Mirror

Private bathroom

Free Toiletries

Towels

Walk-in shower

Free Wifi

On-demand movies

Radio

Cable Channels

Streaming service like Netflix

Telephone

Air Conditioning

Blackout curtains

Heating

Linens

Sleep comfort items

Socket near the bed

Tea/Coffee Maker

Dishwasher

Full kitchen

Microwave

Minibar

Refrigerator

Daily housekeeping

Carpeted

Desk

Interconnecting Room(s) Available

Outdoor Furniture

Trash cans

Wardrobe/Closet

Ironing Facilities

Washing machine

Baby cot (upon request)

Accessible by elevator

Safe

Safety/security feature

Smoke detector

Balcony/Terrace

Non-smoking

Shower

Bar

Toiletries

Internet [LAN]

Extra Long Beds (> 6.5 ft)

Toilet

Kids shampoo

Entire unit wheelchair accessible

Iron

Roll-in shower

Clothes Rack

Three Bedroom Penthouse

Sleep comfort items

Electric Kettle

Free laundry service

Air Conditioning

Blackout curtains

Desk

Toiletries

Extra Long Beds (> 6.5 ft)

Free Toiletries

Interconnecting Room(s) Available

Toilet

Shower

Kids shampoo

Entire unit wheelchair accessible

Kitchen

Sitting Area

Non-smoking

Bar

Dining Area

Minibar

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Internet [LAN]

Balcony/Terrace

Towels

Toaster

Streaming service like Netflix

Stovetop

Private bathroom

Hair dryer

Iron

Roll-in shower

Clothes Rack

Refrigerator

Dishwasher

Microwave

Oven

Two Bedroom Apartment

Sleep comfort items

Electric Kettle

Free laundry service

Air Conditioning

Blackout curtains

Desk

Toiletries

Free Toiletries

Interconnecting Room(s) Available

Toilet

Shower

Kids shampoo

Entire unit wheelchair accessible

Extra Long Beds (> 6.5 ft)

Kitchen

Sitting Area

Non-smoking

Bar

Dining Area

Refrigerator

Minibar

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Internet [LAN]

Balcony/Terrace

Towels

Toaster

Streaming service like Netflix

Stovetop

Private bathroom

Hair dryer

Iron

Roll-in shower

Clothes Rack

Dishwasher

Microwave

Apartment, 1 Bedroom

Sleep comfort items

Electric Kettle

Free laundry service

Air Conditioning

Blackout curtains

Kitchenette

Desk

Toiletries

Extra Long Beds (> 6.5 ft)

Free Toiletries

Interconnecting Room(s) Available

Toilet

Shower

Kids shampoo

Entire unit wheelchair accessible

Sitting Area

Non-smoking

Bar

Dining Area

Refrigerator

Minibar

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Internet [LAN]

Balcony/Terrace

Towels

Toaster

Streaming service like Netflix

Private bathroom

Hair dryer

Iron

Roll-in shower

Clothes Rack

Dishwasher

Microwave

Facilities Details

Pool and Spa

Fitness Center

Food & Drink

Room Service

Breakfast service

Restaurant

Activities

Golf Course (within 2 miles)

Entertainment and Family Services

Air conditioning in public area

Invoice provided

Kids club

Smoke-free property

Nightclub/DJ

Entertainment Staff

Contactless check-in/out

Family/child friendly

Heating in public area

Business Facilities

Meeting/Banquet Facilities

Shops

Convenience Store (on site)

Hair/Beauty Salon

Common Areas

Game Room

Library

Cleaning Services

Dry Cleaning

Safe dining setup

Temperature check for guests and staff

Daily disinfection in common areas

Daily Housekeeping

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Free face masks

Cashless payment service

Daily disinfection in all rooms

Guest rooms seal after sanitization

Rooms sanitized between stays

Staff trained in safety protocol

Sanitized kitchen and tableware items

Anti-viral cleaning products

Room sanitization opt-out available

Ironing Service

First aid kit

Face coverings on staff

Sterilizing equipment

Languages Spoken

Icelandic Spoken

Dutch Spoken

Korean Spoken

Hungarian Spoken

Portuguese Spoken

English Spoken

Finnish Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Non-smoking Rooms

Designated Smoking Area

Car park [on-site]

Check-in [24-hour]

Family Rooms

Facilities for Disabled Guests

Car park [free of charge]

Elevator

Golf course [on-site]

Garden