Mantra South Bank

Do not waste your money. Appalling conditions. We stayed for a work trip and 3 out of 4 of us had rooms that smelt like mould and damp. On the second night I found mould growing all through the bedside table and carpet behind the bed. I moved rooms and was disgusted at the old dirty couch, faded frayed carpet, dust, rusty stained bathtub, cracked tiles, holes in the curtains, rusty unusable knives in the kitchen, unclean cupboards, dank smell and water leaking out onto the carpet from somewhere outside the bathroom. I even found more mould. The place is falling apart and everything is old, dirty and I’m sure unsanitary. Would never ever stay there again and i will be recommending my company to make a complaint.

Pulling up in front of the Mantra to park in Grey Street is a little dicy ; there are only a few "10 minute" spaces and they are mostly taken, so we had no choice but running the risk of an "illegal parking" fine during check-in (the receptionist told me not to worry). We opted to use the valet parking, which costs $ 50/night. As Accor Members we were upgraded to room 706, which was a spaceous 1-bedrm unit with everything you could possibly need (large kitchen/living area, bed- and bathroom). Everything modern, clean and practical. The staff had really pampered us with a welcome bottle of red and Easter treats. The A/C was really cold and I could not figure the control panel to turn it down or switch off, so a staff member came up to assist ; but she was unable to work it either and suggested we open the window, which would disable the system . . . There is a narrow 20m lap-pool on the second floor and a good size gym as well. Breakfast is on the ground floor in Ovello ; it is a-la-carte and the breakfast package allows you "one of each". We were rather disappointed in the quality of food : no fresh orange juice, thick slices of fat-drenched bread, pre-mix eggs. Check-out was unpleasant : due to a "system error" we were overcharged, but front-desk staff refused to resolve this mistake on the spot and had to "consult with management first". Only after my follow-up email this charge was refunded (with an apology). These minor issues don't diminish our overall opinion of Mantra South Bank : the hotel has a superb location (especially if attending a QPAC event), the standard of room and amenities is excellent and it offers great value for money.

Unfortunately, the condition of the room did not meet expectations. The room appeared tired, with rusty shower frames, mould on the grout and tiles, and paint lifting from the walls and skirting boards. There was also a noticeable build-up of dust along the skirting boards, which impacted the overall cleanliness. In addition, we felt that both the room and bathroom were not properly cleaned overall, which raised concerns about hygiene standards. This unfortunately led us to question how clean the bedding was, and as a result, we did not feel comfortable or at ease during our stay. The room also had a strong musty smell, which further contributed to an unpleasant environment. Overall, we did not have a restful sleep or an enjoyable stay.