Riverside Hotel Southbank

3.0 / 5

•

20 Montague Road, South Brisbane South Bank, Australia QLD 4101

Reviews from Guests

3.0/5

1,576

Reviews

from real guests

HelenK43

I wish I could give this place 0 stars. It was horrible - the room we stayed in was disgusting. The curtains were broken and dirty, the sofa bed had lost its shape and was filthy ( we refused to sit on it or use it as a bed). Hair was found on a plate in the kitchenette. Nothing about it was decent. Definitely not 4 star or 3 star. Do not stay here. Horrible horrible horrible. The staff at reception looked like they’d rather not be here.

tnkrml

I woke each morning with bites on my face and body which I thought at first were mosquito bites. It wasn't until the third (and final) night I woke with intense itching all over my abdomen that I realised the problem was coming from the bed itself. I reported the bed bugs to reception upon checkout and asked for a refund. They said there was nothing they could do but assured me the manager would call me. He didn't. I chased him up via email and phone several times before receiving an answer. He told me they would have pest control look at the room and he would call me in 24 hours. He didn't. I chased him up again and was told there was no evidence of bed bugs so he would not be providing a refund. I provided the hotel with proof of bed bugs in the form of photos of the multiple bites on my face and body (including around 15 on my abdomen). I also have a doctor's certificate confirming bed bug bites. In contrast, I have not seen any proof that there was a pest control inspection, or what their findings were. The manager offered me a free single night stay as a 'goodwill gesture' which is useless given that I will never again go near the place. The hotel classes itself as four star. Even without the bed bugs, it's three star at best. The curtains did not fully cover the windows, and I had to prop my suitcase and other things against them to hold them shut to maintain privacy and block out the street lights outside. The furnishings were shabby and the service at breakfast was very average. I was told each morning at breakfast that I could only have my coffee in a takeaway cup as they were 'about to get really busy'. I can only assume they meant there was no one in the kitchen to wash up a few cups... I recommend anyone considering staying here to think again. I paid over $800 for three nights and left in extreme discomfort from bed bug bites. I've received no compensation or refund. Since the hotel claims they found no bed bugs in the room, unfortunately it appears that the next person to stay there will suffer a similar experience. Would recommend choosing somewhere else instead.

BrianT945

Apparently the rooms/units/apartments are all timeshare. The alleged "premium" unit I stayed in was bland and middle-of-road in terms of furnishings and comport. But the bathroom was low standard, a wonky shower fitting above a small plastic bath. Apart from location, i cannot praise the unit I was in. But the photos of other units may be okay.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Bar

Meeting/Banquet Facilities

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Air conditioning in public area

Safe dining setup

Filipino Spoken

Hypoallergenic room available

Hebrew Spoken

Lithuanian Spoken

Professional-grade sanitizing services

Slovak Spoken

Daily Housekeeping

Dutch Spoken

Korean Spoken

Alternative meal arrangement

Slovenian Spoken

Terrace

Nightclub/DJ

Croatian Spoken

Portuguese Spoken

Wi-Fi in public areas

Game Room

Thai Spoken

Souvenir/Gift Shop

German Spoken

Ticket Service

Shoeshine

Restaurant

Grocery Deliveries

Daily disinfection in common areas

Special Diet Meals (upon request)

Chinese [Cantonese]

Latvian Spoken

Icelandic Spoken

A la carte breakfast

Vending machine

Room Service

French Spoken

Restaurant [halal]

Car park [on-site]

Lao Spoken

Lockers

Free face masks

Laundromat

Entertainment Staff

Staff trained in safety protocol

Room sanitization opt-out available

Outdoor venue for special events

Swimming pool [outdoor]

Malay Spoken

Non-smoking Rooms

Snack Bar

Finnish Spoken

Car park [nearby]

Cash withdrawal

First aid kit

Bicycle Rental

Shared stationery removed

Hair/Beauty Salon

Swimming pool

Temperature check for guests and staff

Chinese [Mandarin]

Hand sanitizer

Protective screens in common areas

Shared Lounge/TV Area

Japanese Spoken

Doctor/nurse on call

Physical distancing of at least 1 meter

Spanish Spoken

Laundry

Postal service

Hungarian Spoken

Daily disinfection in all rooms

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Italian Spoken

Ironing Service

Facilities for Disabled Guests

English Spoken

Library

Elevator

Security [24-hour]

Heating in public area

Garden

Sterilizing equipment

Dry Cleaning

Suit Press

Invoice provided

Tours

Norwegian Spoken

Smoke-free property

Wi-Fi for special events

Meeting stationery

Hot water linen and laundry washing

Projector/LED display

Cashless payment service

Guest rooms seal after sanitization

Restaurant [kosher]

Car park [free of charge]

Soundproof Rooms

Contactless check-in/out

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Bar

Meeting/Banquet Facilities

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Air conditioning in public area

Safe dining setup

Filipino Spoken

Hypoallergenic room available

Hebrew Spoken

Lithuanian Spoken

Professional-grade sanitizing services

Slovak Spoken

Daily Housekeeping

Dutch Spoken

Korean Spoken

Alternative meal arrangement

Slovenian Spoken

Terrace

Nightclub/DJ

6 Available Room Types

Superior Apartment

60 Square Meter

Hair dryer

Private bathroom

Towels

Free Wifi

Telephone

Air Conditioning

Heating

Soundproof

Tea/Coffee Maker

Refrigerator

Desk

Dining Area

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Smoke detector

Balcony/Terrace

Kitchenette

Non-smoking

Shower

Carpeted

Dining Table

Laptop workspace

Blackout curtains

Daily housekeeping

Sleep comfort items

Free Toiletries

Iron

Extra Long Beds (> 6.5 ft)

Room service [24-hour]

Apartment, 1 Bedroom

Non-smoking

Carpeted

Dining Table

Soundproof

Laptop workspace

Free laundry service

Dining Area

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Sleep comfort items

Hair dryer

Shower

Private bathroom

Free Toiletries

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Fold-up bed

Sitting Area

Balcony/Terrace

Room service [24-hour]

Standard Hotel Room

Non-smoking

Carpeted

Dining Table

Soundproof

Laptop workspace

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Sleep comfort items

Hair dryer

Shower

Private bathroom

Free Toiletries

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Interconnecting Room(s) Available

Balcony/Terrace

Room service [24-hour]

1 Bedroom Apartment

52 Square Meter

Cleaning Products

Hair dryer

Mirror

Private bathroom

Free Toiletries

Towels

Free Wifi

Cable Channels

Streaming service like Netflix

Telephone

Air Conditioning

Blackout curtains

Heating

Linens

Soundproof

Umbrella

Tea/Coffee Maker

Complimentary tea

Free instant coffee

Full kitchen

Kitchenware

Microwave

Refrigerator

Daily housekeeping

Carpeted

Desk

Laptop workspace

Sitting Area

Dining Area

Separate living room

Sofa

Wardrobe/Closet

Clothes dryer

Clothes Rack

Ironing Facilities

Washing machine

Baby cot (upon request)

Safe

Smoke detector

Balcony/Terrace

Kitchenette

Non-smoking

Shower

Standard Double Room

28 Square Meter

Cleaning Products

Hair dryer

Mirror

Private bathroom

Free Toiletries

Towels

Free Wifi

Cable Channels

Streaming service like Netflix

Telephone

Air Conditioning

Blackout curtains

Heating

Linens

Soundproof

Tea/Coffee Maker

Complimentary tea

Free instant coffee

Microwave

Minibar

Refrigerator

Daily housekeeping

Carpeted

Desk

Laptop workspace

Openable window

Sitting Area

Dining Area

Sofa

Window

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Washing machine

Baby cot (upon request)

Safe

Smoke detector

Balcony/Terrace

Kitchenette

Non-smoking

Shower

Facilities Details

Parking and Transportation

Bicycle Rental

Food & Drink

Alternative meal arrangement

Restaurant

Grocery Deliveries

Special Diet Meals (upon request)

A la carte breakfast

Vending machine

Room Service

Restaurant [halal]

Bar

Snack Bar

Breakfast service

Buffet-Style Restaurant

Restaurant [kosher]

Front Desk Services

Ticket Service

Lockers

Entertainment and Family Services

Air conditioning in public area

Nightclub/DJ

Laundromat

Entertainment Staff

Outdoor venue for special events

Cash withdrawal

Kids club

Postal service

Family/child friendly

Heating in public area

Invoice provided

Smoke-free property

Wi-Fi for special events

Meeting stationery

Projector/LED display

Contactless check-in/out

Business Facilities

Meeting/Banquet Facilities

Shops

Souvenir/Gift Shop

Hair/Beauty Salon

Common Areas

Terrace

Game Room

Shared Lounge/TV Area

Library

Cleaning Services

Safe dining setup

Professional-grade sanitizing services

Daily Housekeeping

Shoeshine

Daily disinfection in common areas

Free face masks

Staff trained in safety protocol

Room sanitization opt-out available

First aid kit

Shared stationery removed

Temperature check for guests and staff

Hand sanitizer

Protective screens in common areas

Doctor/nurse on call

Physical distancing of at least 1 meter

Laundry

Daily disinfection in all rooms

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Ironing Service

Sterilizing equipment

Dry Cleaning

Suit Press

Hot water linen and laundry washing

Cashless payment service

Guest rooms seal after sanitization

Languages Spoken

Filipino Spoken

Hebrew Spoken

Lithuanian Spoken

Slovak Spoken

Dutch Spoken

Korean Spoken

Slovenian Spoken

Croatian Spoken

Portuguese Spoken

Thai Spoken

German Spoken

Chinese [Cantonese]

Latvian Spoken

Icelandic Spoken

French Spoken

Lao Spoken

Malay Spoken

Finnish Spoken

Chinese [Mandarin]

Japanese Spoken

Spanish Spoken

Hungarian Spoken

Italian Spoken

English Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Hypoallergenic room available

All Spaces Non-Smoking (public and private)

Car park [on-site]

Swimming pool [outdoor]

Check-in [24-hour]

Non-smoking Rooms

Car park [nearby]

Swimming pool

Designated Smoking Area

Facilities for Disabled Guests

Elevator

Security [24-hour]

Garden

Tours

Family Rooms

Car park [free of charge]

Soundproof Rooms