Toowong Inn & Suites

We spent one night here after flying into Brisbane. Easy to find from the airport and conveniently located across the road from Toowong shopping mall. The lady at reception was really friendly and upgraded us to a king room. The room itself was nice enough. Basic and clean amenities in the room; tv, coffee making facilities, microwave, wifi, fluffy towels etc. Free parking was fantastic. We'd stay here again.

Friendly manager who cam and showed us to our studio, with kitchen, bathroom etc. ideal for our needs. Plug missing from the bathroom, apparently people pinch them, was quickly replaced when requested. There was a problem with the WIFI during our stay which they didn't fix during our three nights there. Lovely comfortable room with plenty of space on the same level as the pool. Which we didn't use because it rained a lot.

I am a frequent traveler and whenever in Brisbane visiting my daughter I would stay at Toowong Inn as I quite like the place and nice to return to a place of familiarity. This morning at about 8 am my daughter and I checked into the motel and was taken back and very disappointed with unwelcoming gestures and rudeness by the reception staff . We knew this reception lady before and she might be the hotel manager. Thus pretty shocked that she asked us why we were checking into the hotel again ! We already had bookings made on line on their website. Next I enquired if the room we stayed previously was available . Her answer was rude and irrelevant, and she said that if I wanted to switch room it would incur a cost. Firstly , it was the same type of room that I had booked on line so why incur additional cost. Secondly I wouldn’t have asked to switch room if it weren’t even available . Why should anyone pay money to get such unpleasant welcome and stay . So I wrote in to cancel my entire booking and stated that I would observe the cancellation policy of paying the one night fees, and went to book another hotel down the road for more professionalism and respect for guests. I thought any hotel and businesses should be very happy to have repeat customers. Why should anyone patronize a hotel that does not appreciate return guests and such unprofessionalism. By the way I am a Singaporean, and whatever the case, there should not be any prejudice against any race or nationalities and what more in hospitality industry ! We are very disappointed by this particular staff at Toowong Inn and we hope the owners of the motel would review this seriously .