Mantra Broadbeach on the Park

4.0 / 5

•

2685 Gold Coast Highway, Broadbeach, Queensland, Australia 4218

Reviews from Guests

4.0/5

840

Reviews

from real guests

howardd847

Perfect location, beautifully appointed room. Everything we needed for our short visit to Broadbeach.

N1722UCcourtneys

Absolutely shocking experience from start to finish. Despite sending our arrival details twice for an 8pm check-in, we were given zero instructions for after-hours arrival. Reception was unattended, the intercom went unanswered, and we were left standing there until my husband finally managed to get someone on the phone. Then came the freezing cold room during the Gold Coast cold snap. The hotel only provided thin blankets, so we ended up sleeping under bath towels just to stay warm. We requested extra blankets the next day and, unsurprisingly, nobody brought them. After another freezing night, security managed to find us a couple of sheets — the only staff member who actually tried to help. Checkout was just as embarrassing. The receptionist sat on her phone with earphones in, barely acknowledged us, took the key, and went straight back to scrolling. Terrible service, terrible communication, and zero care for guests. Read the reviews and believe them. I’m sure an automated AI response will appear under this shortly like every other complaint.

318zi

I never expected an Accor advertised property would be this bad. I actually checked out earlier than planned due to bad smell in the lounge area, the worn out sofa in the lounge smell like someone had urinated on it. The cleanliness in the apartment left a lot to be desired. Please see attached the photos. We were assigned a parking space 1801, went to basement 3, only to find out it was already occupied, the receptionist seemed clueless, assigned another parking slot,1403 which was taken up by someone else as soon as we went out the next day, then another parking slot 1303 was assigned, but I was not confident if we should have someone else's parking spot..... Broken latch on the bathroom window wouldn't allow closing it, had to use a hanger to stop it from opening wide open.... This property is certainly not up to accor standards I have experienced in other places. There is no hotel service at all, no one to contact after 5pm.

Facilities Details

Breakfast service

Free Parking

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family Rooms

Hot Tub

Spa

Sauna

Shared Kitchen

Fitness Center

Bar

Outdoor recreational features

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Terrace

Laundry

Dry Cleaning

Facilities for Disabled Guests

Library

BBQ Facilities

Tour Desk

Fax/Photocopying

Ticket Service

Outdoor Pool

Private Check-in/Check-out

Grocery Deliveries

Swimming pool

Air conditioning in public area

Pool with view

Suit Press

Daily disinfection in common areas

Invoice provided

Tours

Norwegian Spoken

Professional-grade sanitizing services

Smoke-free property

Hand sanitizer

Hot water linen and laundry washing

Icelandic Spoken

Protective screens in common areas

Dutch Spoken

Physical distancing of at least 1 meter

Car park [on-site]

Massage

Nightclub/DJ

Free face masks

Laundromat

Cashless payment service

Hungarian Spoken

Daily disinfection in all rooms

Karaoke

Wi-Fi in public areas

Staff trained in safety protocol

Game Room

Contactless check-in/out

Indonesian Spoken

Anti-viral cleaning products

Souvenir/Gift Shop

Ironing Service

Daily Housekeeping

Swimming pool [outdoor]

Spanish Spoken

Japanese Spoken

English Spoken

Chinese Spoken

Finnish Spoken

Car park [free of charge]

Elevator

Car park [nearby]

First aid kit

Heating in public area

Garden

Sterilizing equipment

Breakfast service

Free Parking

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family Rooms

Hot Tub

Spa

Sauna

Shared Kitchen

Fitness Center

Bar

Outdoor recreational features

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Terrace

Laundry

Dry Cleaning

Facilities for Disabled Guests

Library

BBQ Facilities

Tour Desk

Fax/Photocopying

Ticket Service

Discounts recommended for you

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10 Available Room Types

Three-Bedroom Apartment

102 Square Meter

Shower

Pay-per-view Channels

Telephone

Air Conditioning

Hair dryer

Iron

Balcony/Terrace

Radio

Refrigerator

Ironing Facilities

Toilet

Microwave

Dishwasher

Washing machine

Private bathroom

Heating

Satellite Channels

Kitchen

Cable Channels

View

Additional Bathroom

Free Toiletries

Towels

Whirlpool bathtub

DVD/CD player

Free Wifi

On-demand movies

Tea/Coffee Maker

Full kitchen

Desk

Sitting Area

Wardrobe/Closet

Baby cot (upon request)

Safe

Room, 3 Bedrooms

Non-smoking

Dining Table

Daily housekeeping

Air Conditioning

Dining Area

Bathtub or Shower

Wardrobe/Closet

Tea/Coffee Maker

Wifi (Surcharge)

Balcony/Terrace

Towels

Sleep comfort items

DVD/CD player

Stovetop

Private bathroom

Hair dryer

Free Toiletries

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Refrigerator

Dishwasher

Kitchen

Sitting Area

Bathtub

Microwave

Room, 2 Bedrooms

Non-smoking

Dining Table

Daily housekeeping

Air Conditioning

Dining Area

Bathtub or Shower

Wardrobe/Closet

Tea/Coffee Maker

Wifi (Surcharge)

Balcony/Terrace

Towels

Sleep comfort items

DVD/CD player

Stovetop

Private bathroom

Hair dryer

Free Toiletries

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Refrigerator

Dishwasher

Kitchen

Sitting Area

Bathtub

Microwave

Two-Bedroom Apartment

70 Square Meter

Shower

Pay-per-view Channels

Telephone

Air Conditioning

Hair dryer

Iron

Balcony/Terrace

Radio

Refrigerator

Ironing Facilities

DVD/CD player

Toilet

Microwave

Dishwasher

Washing machine

Private bathroom

Heating

Satellite Channels

Kitchen

Cable Channels

View

One-Bedroom Apartment

60 Square Meter

Shower

Pay-per-view Channels

Telephone

Air Conditioning

Hair dryer

Iron

Balcony/Terrace

Radio

Refrigerator

Ironing Facilities

Toilet

Microwave

Dishwasher

Washing machine

Private bathroom

Heating

Satellite Channels

Kitchen

Cable Channels

View

Free Toiletries

Towels

Whirlpool bathtub

DVD/CD player

Free Wifi

On-demand movies

Tea/Coffee Maker

Dining Table

Full kitchen

Desk

Sitting Area

Window

Wardrobe/Closet

Baby cot (upon request)

Safe

Facilities Details

Pool and Spa

Sauna

Outdoor Pool

Spa

Massage

Fitness Center

Hot Tub

Parking and Transportation

Free Parking

Airport Shuttle (free)

Food & Drink

BBQ Facilities

Grocery Deliveries

Bar

Breakfast service

Front Desk Services

Tour Desk

Ticket Service

Private Check-in/Check-out

Entertainment and Family Services

Air conditioning in public area

Invoice provided

Kids club

Smoke-free property

Nightclub/DJ

Laundromat

Karaoke

Contactless check-in/out

Heating in public area

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Shops

Souvenir/Gift Shop

Common Areas

Terrace

Library

Game Room

Shared Kitchen

Cleaning Services

Laundry

Dry Cleaning

Suit Press

Daily disinfection in common areas

Professional-grade sanitizing services

Hand sanitizer

Hot water linen and laundry washing

Protective screens in common areas

Physical distancing of at least 1 meter

Free face masks

Cashless payment service

Daily disinfection in all rooms

Staff trained in safety protocol

Anti-viral cleaning products

Ironing Service

Daily Housekeeping

First aid kit

Sterilizing equipment

Languages Spoken

Norwegian Spoken

Icelandic Spoken

Dutch Spoken

Hungarian Spoken

Indonesian Spoken

Spanish Spoken

Japanese Spoken

English Spoken

Chinese Spoken

Finnish Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Facilities for Disabled Guests

Family Rooms

Heating

Air Conditioning

Designated Smoking Area

Swimming pool

Pool with view

Tours

Car park [on-site]

Swimming pool [outdoor]

Outdoor recreational features

Car park [free of charge]

Elevator

Car park [nearby]

Garden