Sunbird Beach Resort Gold Coast

4.0 / 5

•

3540 Main Beach Parade Main Beach

Reviews from Guests

4.0/5

265

Reviews

from real guests

ashd635

Travelling with an 11-month-old baby, all we wanted was a smooth check-in and a clean room so our little one could have a nap. Instead, Sunbird Beach Resort delivered one of the worst experiences we’ve ever had on a holiday. The apartment we were given was still dirty from the previous guests — unmade beds, rubbish left behind, and bathrooms in an unacceptable state. Rather than apologising or offering any real assistance, the manager dismissed us and told us to come back later, promising we’d get a call once the room was ready. That call never came. We ended up wasting 3.5 hours with an overtired baby and nowhere to go, only to return to a room that still hadn’t been properly cleaned. The frustration didn’t stop there. The facilities are run-down, the rooms are tired and dated, and the price tag is outrageous for what you actually get. Attempts to contact management afterwards were ignored completely. No compensation, no accountability, no care whatsoever. This place is badly run from the top down. If you’re travelling with a family, do yourself a favour and avoid Sunbird Beach Resort. They don’t value their guests, and certainly don’t understand the needs of parents with young children.

GriffinG26

If I could give zero stars, I would. Our experience at Sunbird Beach Resort was nothing short of appalling. We arrived to find our room dirty and clearly not cleaned from the previous tenants. The manager offered no apology and simply told us to leave while it was dealt with, promising a phone call once ready. No call ever came. When we returned 3.5 hours later, the room was still filthy beneath a thin facade of “tidying up.” The facilities are dilapidated, the rooms are run-down, and the entire place is massively overpriced for what you get. The management is unresponsive and unprofessional—we attempted to contact the manager through multiple channels and were completely ignored. No compensation, no accountability, no care. This resort is a perfect example of poor management permeating through staff and service. Do yourself a favour and stay elsewhere. Buyer beware.

K7482GHbarryb

We enjoyed beautiful views from Level 10. The beds were comfortable. The kitchen and bathrooms were clean. However the carpets, in my opinion , need shampooing and the furniture needed to be dusted. I would suggest more attention to detail. The staff were friendly and helpful.

Facilities Details

Pool

Free Parking

Air Conditioning

Free Wifi

Family Rooms

Sauna

Fitness Center

Heating

Tennis Court

Non-smoking Rooms

Dry Cleaning

BBQ Facilities

Tour Desk

Fax/Photocopying

Ticket Service

Indoor Pool

Outdoor Pool

Vending Machine (drinks)

Vending Machine (snacks)

Laundry

Accessible route to the registration desk

Garden

On-site accessible self parking

Newspapers

Towels

Baggage Storage

Racquetball

BBQ grill

Daily Housekeeping

Smoke-free property

Elevator

Terrace

Pool

Free Parking

Air Conditioning

Free Wifi

Family Rooms

Sauna

Fitness Center

Heating

Tennis Court

Non-smoking Rooms

Dry Cleaning

BBQ Facilities

Tour Desk

Fax/Photocopying

Ticket Service

Indoor Pool

Outdoor Pool

Vending Machine (drinks)

Vending Machine (snacks)

Laundry

Accessible route to the registration desk

Garden

On-site accessible self parking

Newspapers

Towels

Baggage Storage

Racquetball

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10 Available Room Types

2 Bdrm Superior Beachfront Apt

Heating

Non-smoking

Electric Kettle

Dining Area

Bathtub or Shower

Wardrobe/Closet

Fan

Free Wifi

Telephone

Balcony/Terrace

Separate living room

Towels

Sleep comfort items

Toaster

Toilet

DVD/CD player

Stovetop

Private bathroom

Hair dryer

Free Toiletries

Air Conditioning

Iron

Daily housekeeping

Extra Long Beds (> 6.5 ft)

Refrigerator

Dishwasher

Kitchen

Sitting Area

Microwave

Bathroom

Oven

Standard Beach Front

125 Square Meter

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Balcony/Terrace

Radio

Refrigerator

Ironing Facilities

Free Toiletries

DVD/CD player

Fan

Toilet

Microwave

Dishwasher

Washing machine

Private bathroom

Heating

Kitchen

Cable Channels

Carpeted

Sofa

View

Dining Area

Electric Kettle

Kitchenware

Oven

Stovetop

Toaster

Sea view

Towels

Dining Table

Outdoor Furniture

Upper floors accessible by elevator

Clothes Rack

Superior Beachfront Apartment

125 Square Meter

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Balcony/Terrace

Radio

Refrigerator

Ironing Facilities

Free Toiletries

DVD/CD player

Fan

Toilet

Microwave

Dishwasher

Washing machine

Private bathroom

Heating

Kitchen

Cable Channels

Carpeted

Sofa

View

Dining Area

Electric Kettle

Kitchenware

Oven

Stovetop

Toaster

Sea view

Towels

Dining Table

Outdoor Furniture

Upper floors accessible by elevator

Clothes Rack

Superior Riverview Apartment

125 Square Meter

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Balcony/Terrace

Radio

Refrigerator

Ironing Facilities

Free Toiletries

DVD/CD player

Fan

Toilet

Microwave

Dishwasher

Washing machine

Private bathroom

Heating

Kitchen

Cable Channels

Carpeted

Sofa

View

Dining Area

Electric Kettle

Kitchenware

Oven

Stovetop

Toaster

Sea view

Pool view

City view

River view

Towels

Dining Table

Outdoor Furniture

Upper floors accessible by elevator

Clothes Rack

2 Bdrm Standard Beachfront Apt

Heating

Non-smoking

Electric Kettle

Dining Area

Bathtub or Shower

Wardrobe/Closet

Fan

Free Wifi

Telephone

Balcony/Terrace

Separate living room

Towels

Sleep comfort items

Toaster

Toilet

DVD/CD player

Stovetop

Private bathroom

Hair dryer

Free Toiletries

Air Conditioning

Iron

Daily housekeeping

Extra Long Beds (> 6.5 ft)

Refrigerator

Dishwasher

Kitchen

Sitting Area

Microwave

Bathroom

Oven

Facilities Details

Pool and Spa

Sauna

Indoor Pool

Outdoor Pool

Fitness Center

Parking and Transportation

Free Parking

Food & Drink

BBQ Facilities

Vending Machine (drinks)

Vending Machine (snacks)

Front Desk Services

Tour Desk

Ticket Service

Newspapers

Baggage Storage

Activities

Tennis Court

Racquetball

Entertainment and Family Services

Smoke-free property

Business Facilities

Fax/Photocopying

Common Areas

Terrace

Cleaning Services

Dry Cleaning

Laundry

Daily Housekeeping

Internet Access in public areas

Free Wifi

Miscellaneous

Non-smoking Rooms

Family Rooms

Heating

Air Conditioning

Accessible route to the registration desk

Garden

On-site accessible self parking

Towels

BBQ grill

Pool

Elevator