Reef Palms Motel Apartments

4.0 / 5

•

41‑47 Digger Street, Cairns, Australia QLD 4870

Reviews from Guests

4.0/5

817

Reviews

from real guests

mikenE3958TW

very disappointing we chose and booked through Qantas holidays based on advertised description and reviews both Qantas and Tripadvisor. Whilst property description fitted, it is obvious business has been let run down significantly onto shoe string budget accomodation. small Damages in room had not been addressed, cleaning in bathroom not up to scratch. Whilst promoted as three&half star barely better than backpacker. Contrary to promotion, trips and tour bookings no longer offered. Property has so much to offer but standards need to be lifted 80%

luxchik

Unfortunately, our stay at Reef Palms was extremely stressful and disappointing. A week before our arrival, I contacted the motel three times to let them know that we would be checking in after 11pm because we had an evening flight from Melbourne to Cairns. I was also told over the phone by a staff member that this would be fine and that I would receive an email after 5pm on the day of arrival with the room access information. However, when we arrived in Cairns late at night with our one-year-old baby, we had received no access information. We tried calling every number provided at the front door, including the emergency contact number, but unfortunately no one answered. It was around 1am, and we were stranded on the road with our baby. We called other accommodation providers to see if they had a room available, but unfortunately everywhere was fully booked. Our baby was crying, and we had nowhere to go. Thankfully, we had hired a car, so we eventually had no choice but to park on the side of the road and spend the night in the car with our one-year-old child. It was an incredibly stressful and upsetting experience. The following morning, we went to Reef Palms, but the staff still could not find our room keys. We had booked a trip to Green Island for 10am, and by 8:30am we still did not have proper access to our room. The office staff eventually used their own key to let us into the room so that we could get ready while they continued trying to locate the room keys. When we checked out the next morning, we spoke with the manager about what had happened. He acknowledged that the situation was the motel’s fault and told us that they would refund at least half of the first night’s accommodation cost. However, I have still not been contacted regarding this refund. We understand that mistakes can happen, but this was not a minor inconvenience. We had informed the motel multiple times in advance about our late arrival, and we were travelling with a one-year-old baby. Being left without access to our accommodation in the middle of the night was extremely stressful and could have been avoided with proper communication and preparation. I hope the management of Reef Palms takes this feedback seriously and follows through on the refund that was promised.

F8810HNbevs

Location was ok Atmosphere - very noisy with people coming & going & banging the entrance gate & walking up & down stairs. Room- dirty fans, outside area unclean, frypan not usable - Teflon was coming off it. Bathroom sink tap dripping, Power points next to bed hard to access, Value - advertised free courtesy bus to city - this was not available. Front access to reception is stairs & was difficult to get luggage to reception. Receptionist not happy as I kept asking questions & she then got up to show me where my room was? Needs training in good customer service. Will not stay there again. Will not recommend to anyone. Not value for money.

Facilities Details

Free Parking

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Hot Tub

Spa

Kitchenette

Bar

Outdoor recreational features

Meeting/Banquet Facilities

Designated Smoking Area

Restaurant

Terrace

Non-smoking Rooms

Fishing

Laundry

Dry Cleaning

Facilities for Disabled Guests

VIP Room Facilities

Express Check-in/Check-out

Soundproof Rooms

Canoeing

Hiking

BBQ Facilities

Cycling

Bowling

Tour Desk

Fax/Photocopying

Diving

Ticket Service

Outdoor Pool

Snack Bar

Private Check-in/Check-out

Vending Machine (drinks)

Vending Machine (snacks)

Daily Housekeeping

Grocery Deliveries

Air conditioning in public area

Safe dining setup

Snorkeling

Professional-grade sanitizing services

Korean Spoken

Nightclub/DJ

Wi-Fi in public areas

Game Room

Indonesian Spoken

Souvenir/Gift Shop

German Spoken

Business Center

Daily disinfection in common areas

Private BBQ facilities

Icelandic Spoken

Vending machine

Free face masks

Laundromat

Golf Course (within 2 miles)

Staff trained in safety protocol

Room sanitization opt-out available

Swimming pool [outdoor]

Finnish Spoken

First aid kit

Shared stationery removed

Hair/Beauty Salon

Swimming pool

Temperature check for guests and staff

Hand sanitizer

Doctor/nurse on call

Physical distancing of at least 1 meter

Allergy-free rooms

Massage

Hungarian Spoken

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Italian Spoken

Thai Spoken

English Spoken

Library

Security [24-hour]

Garden

Suit Press

Invoice provided

Tours

Norwegian Spoken

Smoke-free property

Hot water linen and laundry washing

Horseback Riding

Cashless payment service

Computer station

Guest rooms seal after sanitization

Car park [free of charge]

Contactless check-in/out

Free Parking

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Hot Tub

Spa

Kitchenette

Bar

Outdoor recreational features

Meeting/Banquet Facilities

Designated Smoking Area

Restaurant

Terrace

Non-smoking Rooms

Fishing

Laundry

Dry Cleaning

Facilities for Disabled Guests

VIP Room Facilities

Express Check-in/Check-out

Soundproof Rooms

Canoeing

10 Available Room Types

Triple Studio

42 Square Meter

Tea/Coffee Maker

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Kitchenette

Balcony/Terrace

Radio

Refrigerator

Desk

Ironing Facilities

Free Toiletries

Fan

Toilet

Microwave

Patio

Private bathroom

Heating

Kitchen

Carpeted

Laptop Safe

Private Entrance

Tile/Marble floor

View

Dining Area

Electric Kettle

Kitchenware

Towels/Sheets (extra fee)

Stovetop

Toaster

Garden view

Cleaning Products

Towels

Dining Table

Outdoor Furniture

Outdoor Dining Area

Upper floors accessible by stairs only

Entire unit wheelchair accessible

Clothes Rack

Roll-in shower

Adapted bath

Walk-in shower

Whirlpool bathtub

DVD/CD player

Free Wifi

On-demand movies

Pool facilities

Cable Channels

Linens

Sleep comfort items

Soundproof

Full kitchen

Wine glasses

Daily housekeeping

Ground floor available

Interconnecting Room(s) Available

Sitting Area

Trash cans

Hardwood/Parquet floors

Wardrobe/Closet

Baby cot (upon request)

Exterior corridor

Accessible by stairs

Safe

Non-smoking

Bar

Internet [LAN]

Separate shower/bathtub

Extra Long Beds (> 6.5 ft)

Room service [24-hour]

Quad Studio

42 Square Meter

Electric Kettle

Cleaning Products

Hair dryer

Private bathroom

Free Toiletries

Towels

Walk-in shower

Whirlpool bathtub

Free Wifi

iPod dock

On-demand movies

Pool facilities

Radio

Cable Channels

Telephone

Air Conditioning

Fan

Linens

Private Entrance

Sleep comfort items

Soundproof

Tea/Coffee Maker

Dining Table

Full kitchen

Microwave

Refrigerator

Wine glasses

Daily housekeeping

Carpeted

Desk

Ground floor available

Interconnecting Room(s) Available

Outdoor Furniture

Sitting Area

Dining Area

Tile/Marble floor

Trash cans

Hardwood/Parquet floors

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Baby cot (upon request)

Exterior corridor

Accessible by stairs

Safe

Non-smoking

Bar

Kitchenette

Internet [LAN]

Balcony/Terrace

Stovetop

Separate shower/bathtub

Entire unit wheelchair accessible

Iron

Extra Long Beds (> 6.5 ft)

Kitchen

Room service [24-hour]

Deluxe Family Room

42 Square Meter

Tea/Coffee Maker

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Kitchenette

Balcony/Terrace

Radio

Refrigerator

Desk

Ironing Facilities

Free Toiletries

DVD/CD player

Fan

Toilet

Microwave

Patio

Private bathroom

Heating

Kitchen

Carpeted

Laptop Safe

Private Entrance

Tile/Marble floor

View

Dining Area

Electric Kettle

Kitchenware

Towels/Sheets (extra fee)

Stovetop

Toaster

Garden view

Cleaning Products

Towels

Dining Table

Outdoor Furniture

Outdoor Dining Area

Upper floors accessible by stairs only

Clothes Rack

Family Studio, Multiple Beds

Non-smoking

Bar

Electric Kettle

Sleep comfort items

Soundproof

Refrigerator

Tea/Coffee Maker

Fan

Daily housekeeping

Free Wifi

Exterior corridor

Kitchenette

Telephone

Desk

Internet [LAN]

iPod dock

Balcony/Terrace

Towels

Interconnecting Room(s) Available

Stovetop

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Kitchen

Microwave

Room service [24-hour]

Quadruple Room - Studio

42 Square Meter

Tea/Coffee Maker

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Kitchenette

Balcony/Terrace

Radio

Refrigerator

Desk

Ironing Facilities

Free Toiletries

DVD/CD player

Fan

Toilet

Microwave

Patio

Private bathroom

Heating

Kitchen

Carpeted

Laptop Safe

Private Entrance

Tile/Marble floor

View

Dining Area

Electric Kettle

iPod dock

Kitchenware

Towels/Sheets (extra fee)

Stovetop

Toaster

Garden view

Cleaning Products

Towels

Dining Table

Outdoor Furniture

Outdoor Dining Area

Upper floors accessible by stairs only

Clothes Rack

Facilities Details

Pool and Spa

Outdoor Pool

Hot Tub

Massage

Spa

Parking and Transportation

Free Parking

Airport Shuttle (free)

Food & Drink

Restaurant

BBQ Facilities

Snack Bar

Vending Machine (drinks)

Vending Machine (snacks)

Grocery Deliveries

Kitchenette

Vending machine

Bar

Front Desk Services

Express Check-in/Check-out

Tour Desk

Ticket Service

Private Check-in/Check-out

Activities

Fishing

Canoeing

Hiking

Cycling

Bowling

Diving

Snorkeling

Golf Course (within 2 miles)

Horseback Riding

Entertainment and Family Services

Air conditioning in public area

Nightclub/DJ

Laundromat

Kids club

Family/child friendly

Invoice provided

Smoke-free property

Contactless check-in/out

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Business Center

Shops

Souvenir/Gift Shop

Hair/Beauty Salon

Common Areas

Terrace

Game Room

Library

Cleaning Services

Laundry

Dry Cleaning

Daily Housekeeping

Safe dining setup

Professional-grade sanitizing services

Daily disinfection in common areas

Free face masks

Staff trained in safety protocol

Room sanitization opt-out available

First aid kit

Shared stationery removed

Temperature check for guests and staff

Hand sanitizer

Doctor/nurse on call

Physical distancing of at least 1 meter

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Suit Press

Hot water linen and laundry washing

Cashless payment service

Guest rooms seal after sanitization

Languages Spoken

Korean Spoken

Indonesian Spoken

German Spoken

Icelandic Spoken

Finnish Spoken

Hungarian Spoken

Italian Spoken

Thai Spoken

English Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Non-smoking Rooms

Facilities for Disabled Guests

Family Rooms

VIP Room Facilities

Soundproof Rooms

Air Conditioning

Designated Smoking Area

Private BBQ facilities

Swimming pool [outdoor]

Check-in [24-hour]

Swimming pool

Allergy-free rooms

Outdoor recreational features

Security [24-hour]

Garden

Tours

Computer station

Car park [free of charge]