Cairns Queens Court

Unfortunately we did not have a pleasant experience with the management here at all. We were unable to be provided any understanding or assistance with our reservation refund due to international flight cancellations outside of our control due to the Middle East war, despite our request being submitted 10 days before the cancellation policy deadline of 48 hours. Even when booking.coms extenuating circumstances team privately requested the hotel provide us a refund, Nita the manager was passive and unwilling to consider helping us, also local north Queenslanders. Greedy. We were just trying to get home safely and save our money where we possibly could amidst everything in the world right now. Very unfortunate and represents lack of goodwill and community ethics. We expected at the very least a more empathetic approach from Nita. Shame for the business that otherwise seemed great.

The hotel is budget but it is perfectly fine. The people with negative reviews clearly expect luxury with a shoestring budget. The shared toilets were a little rough but it was fine. The air con worked, the pool was fine. It’s a little bit of a walk to the marina but it shouldn’t take more than 15 mins. This is a good budget option if you just want to visit the Daintree and the Barrier Reef. The only reason I’m giving it a 4 is because my card was deactivated before the end of my stay in some kind of glitch. However, a friendly staff member helped me within 10mins and was very nice. I called the after hours number and assistance was given pretty quickly. This place is completely fine, people just seem to expect the Novotel when they are paying for a family budget hotel. If you aren’t fussy and are budget minded, this place delivers.

Terrible experince with booking online and arriving to see that the room i booked has no ensuite bathroom or shower attached to it. nothing about not having a toilet in the room on the website, website had heaps of photos of bathrooms. complete false advertising of the rooms with no bathrooms. trash hotel don't stay here.