Grand Mercure Apartments Magnetic Island

4.0 / 5

•

146 Sooning Street,Magnetic Island, Queensland,4819

Reviews from Guests

4.0/5

Reviews

from real guests

mariachiarab349

Our stay at this hotel on Magnetic Island was extremely disappointing. I suggest you to go to see the photo attached. As soon as we entered the room, it was clear that the cleanliness was far below an acceptable standard. We found dirt throughout the room, worn-out appliances, dirty wardrobe, dirty blackout blinds covered in dust, dead spiders, and, most concerning of all, a dirty baking tray left inside the oven. We have photos to support these issues. We reported everything to the receptionist immediately, hoping the situation would be resolved. Instead, we were simply told that there was nothing she could do. No effort was made to address the problems, offer us another room, or provide any form of compensation. Paying for a room in this condition is unacceptable. At the very least, we expected the hotel to take responsibility and offer a refund, as the accommodation did not meet even basic standards of cleanliness or customer service. We cannot recommend this hotel. The lack of cleanliness, poor maintenance, and complete absence of customer care made this one of the worst hotel experiences we have had.

TassieK99

Fabulous location- short walk from ferry and great water views. Very limited supplies in apartment even though we were a family staying for 5 nights (a couple of tea bags/coffee sachets, tiny sponge that had been cut up from a regular sized sponge, not enough soap or toilet paper etc). Leaflet provided by reception said we needed to go to IGA for anything extra including toilet paper which was ok but seemed a bit light on for a Mercure apartment hotel. No restaurant but short walk to Nelly Bay. One heated pool (3 other pools not heated). Could be so much better if they provided a few extra things to welcome you and things like extra towels especially as they do not service the room unless you stay over 7 nights.

04Bones

Fantastic location, super convenient for the ferry and a short walk to the Nelly Bay amenities and island bus stop.

Facilities Details

Pool

Free Parking

Airport Shuttle (surcharge)

Air Conditioning

Free Wifi

Family Rooms

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Newspapers

Terrace

Non-smoking Rooms

Fishing

Babysitting/Child Services

Massage

Canoeing

Hiking

BBQ Facilities

Tour Desk

Fax/Photocopying

Diving

Ticket Service

Outdoor Pool

Grocery Deliveries

On-site accessible self parking

Bicycle Rental

Shuttle Service (free)

Laundry

Elevator

Meeting stationery

Garden

Tours

Baggage Storage

Business Center

Smoke-free property

24-Hour Front Desk

Snorkeling

Self Parking

Pool

Free Parking

Airport Shuttle (surcharge)

Air Conditioning

Free Wifi

Family Rooms

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Newspapers

Terrace

Non-smoking Rooms

Fishing

Babysitting/Child Services

Massage

Canoeing

Hiking

BBQ Facilities

Tour Desk

Fax/Photocopying

Diving

Ticket Service

Outdoor Pool

Grocery Deliveries

On-site accessible self parking

Discounts recommended for you

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10 Available Room Types

3 Bedroom 2 Bathroom Ocean Front Apartment

3 Bedroom 2 Bathroom Ocean Front Apartment

Sleep comfort items

Electric Kettle

Daily housekeeping

Free laundry service

Tea/Coffee Maker

Exterior corridor

Toiletries

Free Wifi

Free Toiletries

Toilet

Kids shampoo

DVD/CD player

Air Conditioning

Extra Long Beds (> 6.5 ft)

Kitchen

Non-smoking

Dining Table

Soundproof

Laptop workspace

Dining Area

Bathtub or Shower

Wardrobe/Closet

Fan

Balcony/Terrace

Separate living room

Towels

Toaster

Stovetop

Private bathroom

Hair dryer

Iron

Bathtub

Refrigerator

Dishwasher

Microwave

Oven

3 Bedroom 2 Bathroom Ocean View Apartment

3 Bedroom 2 Bathroom Ocean View Apartment

Sleep comfort items

Electric Kettle

Daily housekeeping

Free laundry service

Tea/Coffee Maker

Exterior corridor

Toiletries

Free Wifi

Free Toiletries

Toilet

Kids shampoo

DVD/CD player

Air Conditioning

Extra Long Beds (> 6.5 ft)

Kitchen

Non-smoking

Dining Table

Soundproof

Laptop workspace

Dining Area

Bathtub or Shower

Wardrobe/Closet

Fan

Balcony/Terrace

Separate living room

Towels

Toaster

Stovetop

Private bathroom

Hair dryer

Iron

Bathtub

Refrigerator

Dishwasher

Microwave

Oven

2 Bedroom 2 Bathroom Ocean View Apartment

2 Bedroom 2 Bathroom Ocean View Apartment

Sleep comfort items

Electric Kettle

Daily housekeeping

Free laundry service

Tea/Coffee Maker

Exterior corridor

Toiletries

Free Wifi

Free Toiletries

Toilet

Kids shampoo

DVD/CD player

Air Conditioning

Extra Long Beds (> 6.5 ft)

Kitchen

Non-smoking

Dining Table

Soundproof

Laptop workspace

Dining Area

Bathtub or Shower

Wardrobe/Closet

Fan

Balcony/Terrace

Separate living room

Towels

Toaster

Stovetop

Private bathroom

Hair dryer

Iron

Bathtub

Refrigerator

Dishwasher

Microwave

Oven

2 Bedroom 2 Bathroom Ocean Front Apartment

2 Bedroom 2 Bathroom Ocean Front Apartment

Sleep comfort items

Electric Kettle

Daily housekeeping

Free laundry service

Tea/Coffee Maker

Exterior corridor

Toiletries

Free Wifi

Free Toiletries

Toilet

Kids shampoo

DVD/CD player

Air Conditioning

Extra Long Beds (> 6.5 ft)

Kitchen

Non-smoking

Dining Table

Soundproof

Laptop workspace

Dining Area

Bathtub or Shower

Wardrobe/Closet

Fan

Balcony/Terrace

Separate living room

Towels

Toaster

Stovetop

Private bathroom

Hair dryer

Iron

Bathtub

Refrigerator

Dishwasher

Microwave

Oven

1 Bedroom Ocean View Apartment

Sleep comfort items

Electric Kettle

Daily housekeeping

Free laundry service

Tea/Coffee Maker

Exterior corridor

Toiletries

Extra Long Beds (> 6.5 ft)

Free Wifi

Free Toiletries

Toilet

Kids shampoo

DVD/CD player

Air Conditioning

Kitchen

Non-smoking

Dining Table

Soundproof

Laptop workspace

Dining Area

Wardrobe/Closet

Fan

Balcony/Terrace

Separate living room

Towels

Toaster

Stovetop

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Refrigerator

Dishwasher

Microwave

Oven

Facilities Details

Pool and Spa

Massage

Outdoor Pool

Fitness Center

Parking and Transportation

Free Parking

Bicycle Rental

Shuttle Service (free)

Airport Shuttle (surcharge)

Self Parking

Food & Drink

Bar

BBQ Facilities

Grocery Deliveries

Front Desk Services

Newspapers

Tour Desk

Ticket Service

Baggage Storage

24-Hour Front Desk

Activities

Fishing

Canoeing

Hiking

Diving

Snorkeling

Entertainment and Family Services

Babysitting/Child Services

Meeting stationery

Smoke-free property

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Business Center

Common Areas

Terrace

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Non-smoking Rooms

Family Rooms

Heating

Air Conditioning

Designated Smoking Area

Pool

On-site accessible self parking

Elevator

Garden

Tours