Breakfree Marcoola Beach

Disappointing that there was broken furniture on the patio which was also covered in sand when we arrived. Each time we tried to use the pool, we were told it was closed due to works being done on the roof of the building near it. We were not told the pool would be closed and it soured our trip completely. Shame because the rest of the apartment and facilities were quite good although the lounge and rug desperately needed cleaning. Beware, also that the apartment is a walk up which we also not told about.

Disgraceful & rude behaviour from a male staff member towards my 24yo daughter last night, who had travelled alone from Perth arriving at night, she had booking confirmation paperwork and was treated with total hostility and told she did not have a booking and sent out in a strange place in the dark. He continued to be rude when it was followed up this morning and he was in the wrong, yet still no apology from anyone at this “resort”.

We were very disappointed with our stay. For $400 per night, we expected a much higher standard. The fridge was inoperable, with a spare one awkwardly placed in the lounge. There was visible mould on electrical devices and in the shower, and the curtains were made of a plastic material that was in a questionable state. Even more concerning, some appliances had exposed wires, which surely would not meet safety regulations. To top it off, there were dirty dishes left in the dishwasher, presumably from the previous guests. While we received a $200 refund, this unit should never have been offered in its current condition.