Seacrest Beachfront Holiday Apartments

I received a phone call Friday 18/10 at 1:30pm to say that we needed to move accommodation yesterday due to a ‘plumbing’ issue to our apartment. I spoke with Chelsea. She arranged for us to be accommodated at the Sunbird Beach Resort. Chelsea said that it was a nicer apartment than the one we were staying at. Upon arrival, my wife found the apartment not cleaned, mould in the fridge and with plumbing issues in the en-suite. The site manager there that she spoke to let it slip said that we were moved due to ‘overbooking’. I am extremely disappointed and angry that Chelsea lied to me yesterday, more than likely due to the fact that accommodation price was hiked up and some else paid more for our room due to events on the Gold Coast. I will not be recommending your accommodation to anyone! My wife was looking forward to a nice weekend away with our daughter. Very bad experience.

Spacious, clean apartment with amazing views and wonderful customer service from office staff. Kitchem and laundry very clean with modern appliances. Would definitely recommend a stay here.Great location only two blocks from the train or bus stops.

Spent two nights here with my sister and our six kids. It was bad. We booked two apartments. After receiving the keys we stepped out of the lift onto the 12th floor and into a cloud of building dust and the floor covered in building debris. The apartment next ours had started a full renovation that day and the builders had the door open and they were using a jack hammer to remove the entire tiled floor. So it was back down to reception to change apartments. The jack hammering was LOUD and it could be heard throughout the entire building for the entire time. After one night I complained. Why would they allow this kind of major work to occur during the school holidays is beyond me. They knew it was going to be noisy because they put a notification in the lift. It is irresponsible to not advise people that this is happening. I certainly would not have booked it had I known. They said we could leave. I’m not sure whether they were offering to refunded our money as this was not mentioned. I was unable to find any other accommodation for 8 people for one night during the school holidays. There is also major construction across the road that will be ongoing until 2027. I appreciate external construction this isn’t their fault but it should be communicated so people can make an informed decision BEFORE booking. The apartment I stayed in was dirty and there were some considerable safety concerns. The beds had been made up with sheets only. It’s the middle of winter! As a mother of three kids it really irritates me when I arrive and then have to pull grotty and stained blankets from wardrobes and make up the beds. We aren’t camping! One of the smoke detectors was missing and there were cupboards with electrical cables, pipes and insulation accessible to anyone who opened them. The air conditioner was full of grime and mould. There was a toasty maker in the kitchen with greasy cheese and ants clawing out the back of it. Anything left on the kitchen bench for five minutes would be crawling with ants. The base of the dishwasher was full of dirty water and the oven didn’t work. I’ve added photos to support my review. The windows were filthy and mouldy. The exhaust fans in the bathrooms were clogged with dust. There were random personal items under the beds. My 10 year old daughter pulled out some deodorant and hair care products. Fortunately, she didn’t find anything more sinister! There are hundreds of places to choose from when staying on the Gold Coast. Do yourself a favour and don’t stay here.