Mercure Townsville

3.0 / 5

•

166-194 Woolcock Street Service Road, Currajong, Queensland, Australia 4812

Reviews from Guests

3.0/5

1,287

Reviews

from real guests

danielg229

This was, without question, one of the worst hotel experiences I've had. We checked into a room with an incomplete bed and no quilt. The only quilts in the cupboard had no covers and were heavily stained with what appeared to be body oils, urine or worse. They were so unhygienic that we chose to sleep in our own sleeping bags instead. The room itself was filthy, with grime on the walls and doors, sticky stained curtains, and live cockroaches inside the main light fitting. I've attached photos so people can judge for themselves. The reception staff were friendly and genuinely tried to help, but they were left dealing with problems that should never have existed. We were moved rooms the following day, only to be given a room that wasn't what we'd booked or paid for, forcing us back to reception a second time before finally being allocated a suitable room. The process left us without access to a room for most of the day and caused significant disruption to our stay. A room change doesn't excuse the condition of the original room. For a Mercure hotel, the standard of cleanliness and presentation was completely unacceptable. I won't be staying here again and certainly couldn't recommend it to anyone expecting even basic hygiene and cleanliness

256aureliac

Firstly, the staff were great, extremely friendly and helpful. Everything else is meh. If you have Sleep apnea, you better travel with an extension cord as there are no wall plugs anywhere near the beds. If you’re allergic to dust, don’t touch/go near the bedside tables, absolutely covered in dust. Rooms are old and tired, need to be brought into this century. The bathtub had what looked like wet dirt stains on it. The door handle into the room broke, and the door felt flimsy anyways. Geckos were everywere (I like geckos but some might not) Every bird in Townsville will come by, sit on the balcony railing and squawk at 5am extremely loud and since the windows/walls are thin, you hear it all. 3 mugs but only 1 spoon? When we arrived, there was barely a roll of toilet paper left on the holder, and no spares so barely enough to use overnight. The bedding was just some wadding sandwiched in between sheets, about 4-5 layers of sheets/wadding, so strange, and I sleep like a washing machine so this just didn’t work for me. The “pillow” provided was so flat it could count as no pillows provided, so I asked for a spare when I went to get more toilet paper. Add to that and our second night other guests were running and screaming and causing so much disturbance on top of the pathetic experience that I will never return.

770derekj

If my intention were to review an outback, dated side-of-the-road motel, I would have given this establishment a good rating. However, that is not the case; my review concerns my recent stay at a branded 4-star hotel, which unfortunately did not meet the expectations set by its rating. This hotel claims to have refurbished bathrooms, and while there have been changes, the upgrades do not reflect the level of class expected from a 4-star venue. Specifically, the use of floor-to-ceiling Laminex does not justify being labelled as a stylish renovation or improvement. Upon using the provided room amenities, I found only two cups and two water and two wine glasses in the unit. These items were mismatched, leaving the impression that the hotel sourced them from a second-hand shop rather than investing in matching glassware and crockery for its guests. The walk to the room involved traversing a red brick footpath. Many of these bricks were loose and shifted underfoot, turning what should have been a simple walkway into something of an adventure path. The check-in process was efficient but marred by an arrogant attitude from staff. In the 15 days prior to this stay, I had spent time at multiple country-style motels and 10 nights at various ACCOR-branded hotels. I can confidently state that the check-in at this hotel was the most arrogant of all, standing out for all the wrong reasons.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Parking

Check-in [24-hour]

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Fitness Center

Bar

Outdoor recreational features

Evening Entertainment

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Restaurant

Room Service

24-Hour Front Desk

Tennis Court

Newspapers

Non-smoking Rooms

Laundry

Dry Cleaning

Facilities for Disabled Guests

Breakfast in the Room

Ironing Service

Express Check-in/Check-out

Packed Lunches

Tour Desk

Fax/Photocopying

Outdoor Pool

Concierge Service

Vending Machine (drinks)

Vending Machine (snacks)

Daily Housekeeping

Air conditioning in public area

Safe dining setup

Pool with view

Hypoallergenic room available

Pool facilities

Lithuanian Spoken

Slovak Spoken

Baby changing rooms

Dutch Spoken

Korean Spoken

Alternative meal arrangement

Slovenian Spoken

Terrace

Nightclub/DJ

Portuguese Spoken

VIP Room Facilities

Wi-Fi in public areas

Game Room

Indonesian Spoken

German Spoken

Shoeshine

Service animals are welcome

Hotel chain

Bulgarian Spoken

Business Center

Convenience Store (on site)

Catalan Spoken

Shops (on site)

Daily disinfection in common areas

Children's books and toys

Special Diet Meals (upon request)

Activity Kits

Latvian Spoken

Room service [24-hour]

Icelandic Spoken

Vending machine

Body thermometer

Babysitting/Child Services

Arabic Spoken

Car park [on-site]

Lao Spoken

Free face masks

Laundromat

Entertainment Staff

Staff trained in safety protocol

Room sanitization opt-out available

Outdoor venue for special events

Kids facilities

Swimming pool [outdoor]

Malay Spoken

Khmer Spoken

On-site accessible restaurants / lounges

Finnish Spoken

Car park [nearby]

First aid kit

Hair/Beauty Salon

Swimming pool

Temperature check for guests and staff

Hand sanitizer

Doctor/nurse on call

Physical distancing of at least 1 meter

Czech Spoken

Postal service

Hungarian Spoken

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Spanish Spoken

English Spoken

Library

Security [24-hour]

Heating in public area

Garden

Invoice provided

Tours

Italian Spoken

Smoke-free property

Proposal spot

Wi-Fi for special events

Meeting stationery

Hot water linen and laundry washing

On-site event hosting

Danish Spoken

Cashless payment service

Russian Spoken

Poolside bar

Western breakfast

Car park [free of charge]

Contactless check-in/out

Breakfast service

Buffet-Style Restaurant

Free Parking

Check-in [24-hour]

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Fitness Center

Bar

Outdoor recreational features

Evening Entertainment

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Restaurant

Room Service

24-Hour Front Desk

Tennis Court

Newspapers

Non-smoking Rooms

Laundry

Dry Cleaning

Facilities for Disabled Guests

Breakfast in the Room

Discounts recommended for you

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10 Available Room Types

Deluxe Bungalow, 2 Bedrooms

Balcony/Terrace

Dining Table

Smoking allowed

Sleep comfort items

Electric Kettle

Satellite Channels

Window

Air Conditioning

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Exterior corridor

Internet [LAN]

Shower

Free Toiletries

Cleaning Products

Roll-in shower

Toaster

Interconnecting Room(s) Available

Stovetop

Private bathroom

Hair dryer

Iron

DVD/CD player

Clothes Rack

Sitting Area

Room service [24-hour]

Microwave

Deluxe Room, 1 King Bed

Carpeted

Smoking allowed

Sleep comfort items

Electric Kettle

Satellite Channels

Window

Air Conditioning

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Exterior corridor

Desk

Internet [LAN]

Balcony/Terrace

Shower

Free Toiletries

Cleaning Products

Roll-in shower

Interconnecting Room(s) Available

Private bathroom

Hair dryer

Iron

DVD/CD player

Clothes Rack

Room service [24-hour]

Microwave

Deluxe Room, 2 Queen Beds

Smoking allowed

Sleep comfort items

Electric Kettle

Satellite Channels

Window

Air Conditioning

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Exterior corridor

Internet [LAN]

Balcony/Terrace

Shower

Free Toiletries

Cleaning Products

Roll-in shower

Interconnecting Room(s) Available

Private bathroom

Hair dryer

Iron

DVD/CD player

Clothes Rack

Room service [24-hour]

Microwave

Deluxe King Room

24 Square Meter

Tea/Coffee Maker

Minibar

Shower

Pay-per-view Channels

Telephone

Air Conditioning

Hair dryer

Iron

Balcony/Terrace

Radio

Refrigerator

Desk

Ironing Facilities

Free Toiletries

Toilet

Patio

Private bathroom

Cable Channels

Carpeted

Laptop Safe

Sofa

View

Electric Kettle

iPod dock

Towels/Sheets (extra fee)

Lake view

Towels

Dining Table

Outdoor Furniture

Outdoor Dining Area

Entire unit wheelchair accessible

Audible alarm

Additional toilet

Mirror

Walk-in shower

Free Wifi

On-demand movies

Pool facilities

Reading light

Blackout curtains

Heating

Linens

Private Entrance

Socket near the bed

Complimentary tea

Free bottled water

Free instant coffee

Kettle

Microwave

Wine glasses

Daily housekeeping

Interconnecting Room(s) Available

Openable window

Sitting Area

Dining Area

Trash cans

Window

Hardwood/Parquet floors

Wardrobe/Closet

Clothes Rack

Exterior corridor

Accessible by stairs

Individual air conditioning

Safe

Safety/security feature

Smoke detector

Non-smoking

Standard Queen Room

15 Square Meter

Tea/Coffee Maker

Shower

Pay-per-view Channels

Telephone

Air Conditioning

Hair dryer

Iron

Radio

Refrigerator

Desk

Ironing Facilities

Free Toiletries

Toilet

Private bathroom

Cable Channels

Carpeted

Laptop Safe

Electric Kettle

Towels/Sheets (extra fee)

Garden view

Pool view

Towels

Entire unit wheelchair accessible

Audible alarm

Additional toilet

Mirror

Walk-in shower

Free Wifi

On-demand movies

Pool facilities

Reading light

Blackout curtains

Fan

Heating

Linens

Private Entrance

Socket near the bed

Complimentary tea

Free instant coffee

Kettle

Microwave

Minibar

Wine glasses

Daily housekeeping

Interconnecting Room(s) Available

Openable window

Tile/Marble floor

Trash cans

Window

Hardwood/Parquet floors

Wardrobe/Closet

Clothes Rack

Accessible by stairs

Individual air conditioning

Safe

Safety/security feature

Smoke detector

Non-smoking

Facilities Details

Pool and Spa

Outdoor Pool

Fitness Center

Parking and Transportation

Free Parking

Food & Drink

Restaurant

Room Service

Bar

Breakfast in the Room

Packed Lunches

Vending Machine (drinks)

Vending Machine (snacks)

Alternative meal arrangement

Special Diet Meals (upon request)

Room service [24-hour]

Vending machine

Breakfast service

Buffet-Style Restaurant

Poolside bar

Western breakfast

Front Desk Services

24-Hour Front Desk

Newspapers

Express Check-in/Check-out

Tour Desk

Concierge Service

Activities

Tennis Court

Entertainment and Family Services

Air conditioning in public area

Baby changing rooms

Nightclub/DJ

Evening Entertainment

Children's books and toys

Babysitting/Child Services

Laundromat

Entertainment Staff

Outdoor venue for special events

Kids facilities

Kids club

Postal service

Family/child friendly

Heating in public area

Invoice provided

Smoke-free property

Wi-Fi for special events

Meeting stationery

On-site event hosting

Contactless check-in/out

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Business Center

Shops

Convenience Store (on site)

Shops (on site)

Hair/Beauty Salon

Common Areas

Terrace

Game Room

Library

Cleaning Services

Laundry

Dry Cleaning

Ironing Service

Daily Housekeeping

Safe dining setup

Shoeshine

Daily disinfection in common areas

Body thermometer

Free face masks

Staff trained in safety protocol

Room sanitization opt-out available

First aid kit

Temperature check for guests and staff

Hand sanitizer

Doctor/nurse on call

Physical distancing of at least 1 meter

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Hot water linen and laundry washing

Cashless payment service

Languages Spoken

Lithuanian Spoken

Slovak Spoken

Dutch Spoken

Korean Spoken

Slovenian Spoken

Portuguese Spoken

Indonesian Spoken

German Spoken

Bulgarian Spoken

Catalan Spoken

Latvian Spoken

Icelandic Spoken

Arabic Spoken

Lao Spoken

Malay Spoken

Khmer Spoken

Finnish Spoken

Czech Spoken

Hungarian Spoken

Spanish Spoken

English Spoken

Italian Spoken

Danish Spoken

Russian Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Non-smoking Rooms

Facilities for Disabled Guests

Family Rooms

Air Conditioning

Designated Smoking Area

Pool with view

Hypoallergenic room available

Pool facilities

VIP Room Facilities

Service animals are welcome

Hotel chain

Activity Kits

Car park [on-site]

Swimming pool [outdoor]

Check-in [24-hour]

On-site accessible restaurants / lounges

Car park [nearby]

Swimming pool

Heating

Outdoor recreational features

Security [24-hour]

Garden

Tours

Proposal spot

Car park [free of charge]