Adelaide International Motel

Staff very nice, room clean, except windows. No biscuits, international coffee, shower hair and soap pump. Security parking. Sofa so soft you can't get out of, Biggest problem is road noise ! Don't book early, prices come down.

It’s a shame because I thought it wasn’t bad for a motel. I’m a shift worker and asked if I could have a late check out of 2 hours. They knocked on my door twice and interrupted my sleep - all because they were worried I won’t pay the $20 fee for late check out. I don’t want to do business with people like this. Shame because I was going to be a returning customer for the next 3 months (at least 14 nights per month). Owner responded with more lies and excuses, never issued an apology for their poor behaviour. This was my response: Nice try, you don’t get to make up lies and get away with it. I did ask and spoke to a man with a moustache at the desk to allow me to sleep for 2 hours before check out; he nodded to indicate he understood. Guess he didn’t understand. Maybe you should train your staff better? But you think it was okay to rudely knock twice and for what $20? You think I will fly away with your $20? Because of your rudeness I actually checked out 10min before the deadline, maybe you should refund me the 10min since you chase every dollar and dime? That’s the issue I had with you and your poor service. The fee was paid, none of your business who paid or how, and none of your business what I do or why I stayed at your establishment. Because of your lack of humanity I drove 2.5hours under extreme fatigue and micro sleep, almost crashing my car. “Fully booked”: When I left the carpark at 10pm and there were 2 other cars: when I returned at 9am the same 2 cars were there. Stop with the lies, you’re a grown woman, have you no shame? Such a successful business that to skimp $20 you think it was appropriate to treat your guest this way? You don’t need to take the high road with me because you started in the swamp. I will never return to your establishment as I refuse to give you another cent. I hope others who read this review also understand what customer service means, as you seem to be oblivious to it.

Worst customer service I have ever experienced the manager was so rude wasn’t willing to listen and try to help in anyway