Hahndorf Motor Lodge

If I could rate a 0 I would. This is not because of the condition of the property. This is because they cancelled our booking not even 24 hours before due to check in. Their excuse, they overbooked. However, we booked over 2 weeks ago, if this was the case why take to the day before to inform us. Try calling, phone hangs up as soon as it answers. Also, they have taken our money, and we still have not received a refund. I am now hearing bad reports about the Manna Group. They really don't care as they have the monopoly in Hahndorf

We have stayed here many times in recent years, however the last two trips have disappointed us with WiFi not working and cold water in the shower in the morning. The motel is a great location but we have decided that our next trip we will choose another venue.

I recently stayed at the Lodge and was thoroughly disappointed with the experience. Upon arrival, I was supposed to receive a complimentary bottle of wine but the staff informed me they had run out and instead offered two bottles of beer. As a red wine enthusiast this was not an acceptable substitute. Later that evening I noticed a cockroach in our room , but it scurried away before I could address it. The situation escalated the following morning at 4.30 am when my wife was awakened to find a cockroach crawling on her hand. Understandably, we couldn't get back to sleep after that. I promptly emailed the motel to report the incident and requested a refund for the second night of our stay . As of six days later, I have received no response . In contrast ,Travel Auctions, through whom I booked, has been exemplary in their customer service and has offered a refund. Given the lack of cleanliness and the absence of any response from the Lodge , I cannot recommend this establishment to others