Oaks Horizons

We booked a one-bedroom North Terrace apartment with balcony and were pleasantly surprised. The room was exactly like the picture on the website. Clean, fresh, nicely furnished, plenty of storage, quiet, and a comfy bed. Also in a great location only a stone's throw from many other hotels for drinks and dining out, and a decent coffee shop situated right on the corner. It was a win-win all round!

We decided on a last-minute family staycation and chose this hotel because it advertised an indoor heated pool and in-room dining. Unfortunately, the experience was disappointing. The in-room dining service had already closed at 2pm by the time we checked in, which wasn't made clear when booking. The indoor pool was freezing because the heater was broken, making it unusable for our family. The bathroom also appeared poorly maintained. The grout, which should have been white, was black in most areas, with only a few patches still showing the original colour. The TV in the room was very small and flickered constantly, which made it unpleasant to watch. The carpets were marked with stains. Besd were comfortable and staff were friendly. That is about the only positives of the stay.

Had a nice stay in this small apartment (not just a hotel room) but I have an ongoing dispute about an incorrect payment they took after we had left The HQ of the hotel group have sent details to the hotel but heard nothing back as yet. Two weeks now since the payment was taken, one month since our stay NOT GOOD ENOUGH!