Mercure Ballarat - Hotel & Convention Centre

4.0 / 5

•

613 Main Road, Golden Point, Ballarat, VIC, Australia 3350

Reviews from Guests

4.0/5

686

Reviews

from real guests

Experience710791

Stayed one night, very average room, no electric blankets and the weather was absolutely freezing although the staff had turned an old oil heater on as well as the Split system set on 30c!! Trying to get an even temperature throughout the night was not possible and the aircon was noisy. Bed was okay , bathroom had a shower over the bath with a grotty rubber mat to stand on. Edge of bath was dirty, towels are very very old. The shower over the bath is a major accident waiting to happen especially for older people. Posting a small sign on the wall on the bathroom means nothing. The fridge is very small. The bar was excellent with a great friendly barman. The restaurant food was very good as was the service. Breakfast is very good. Atmosphere good. Due to the room which is badly need of renovating and the old linen I would not stay here again.

MelindaE19

We had a very comfortable 2 night stay. Upgraded with our Accor membership to Superior room with King bed. Newly refurbished room. Highly recommend. Spacious, clean, fresh, ample storage space, very good bathroom. Lots of room, heating, bathroom products great quality. Tea & coffee facilities very good. Fresh, good quality linen. Staff very friendly & helpful. We really enjoyed our breakfast. Great variety. Fresh. Evening drinks in bar was a lovely setting. Well stocked bar. Beautiful fire & comfortable setting for winter. No in house restaurant with the Mercure for dinner or cafe serving however a new Sicilian Restaurant not affiliated with the Mercure has recently opened in the last few weeks. We ate there on first night. It was very nice, upmarket. Not suitable for children. For families is the Golden Point Family Bistro & Sports Bar which caters for everyone & only a 5 minute walk if that. Thank you.

V5901HCsusanm

Such a mis match of rooms and quality. As a Platinum ALL and Plus member my loyalty was not acknowledged other than 'let me know when you want the free drink in the app'. No advance notice of NO evening meals either. Room with damaged walls - no upgraded room not acceptable. Amenity in room very good. Seems hit and miss. WiFi useless - slow and unuseable for work.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Parking

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Spa

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Restaurant

Terrace

Non-smoking Rooms

Laundry

Dry Cleaning

Facilities for Disabled Guests

Massage

Fax/Photocopying

Concierge Service

Shared Lounge/TV Area

Air conditioning in public area

Safe dining setup

Hypoallergenic room available

Slovak Spoken

Daily Housekeeping

Dutch Spoken

Korean Spoken

Alternative meal arrangement

Slovenian Spoken

Nightclub/DJ

VIP Room Facilities

Wi-Fi in public areas

Game Room

German Spoken

Room Service

Service animals are welcome

Daily disinfection in common areas

Latvian Spoken

Icelandic Spoken

Car park [on-site]

Lao Spoken

Free face masks

Entertainment Staff

Staff trained in safety protocol

Room sanitization opt-out available

Malay Spoken

Finnish Spoken

First aid kit

Shared stationery removed

Hair/Beauty Salon

Pet facilities

Hand sanitizer

24-Hour Front Desk

Doctor/nurse on call

Physical distancing of at least 1 meter

Hungarian Spoken

Daily disinfection in all rooms

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Ironing Service

Spanish Spoken

English Spoken

Library

Security [24-hour]

Heating in public area

Garden

Suit Press

Invoice provided

Tours

Smoke-free property

Hot water linen and laundry washing

Projector/LED display

Cashless payment service

Car park [free of charge]

Contactless check-in/out

Breakfast service

Buffet-Style Restaurant

Free Parking

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Spa

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Restaurant

Terrace

Non-smoking Rooms

Laundry

Dry Cleaning

Facilities for Disabled Guests

Massage

Fax/Photocopying

Concierge Service

Shared Lounge/TV Area

Air conditioning in public area

Safe dining setup

Hypoallergenic room available

7 Available Room Types

Lodge Room

17 Square Meter

Tea/Coffee Maker

Telephone

Air Conditioning

Hair dryer

Iron

Radio

Refrigerator

Desk

Ironing Facilities

Free Toiletries

Toilet

Private bathroom

Heating

Carpeted

Electric Kettle

Towels

Free Wifi

Cable Channels

Video Games

Linens

Complimentary tea

Free instant coffee

Minibar

Daily housekeeping

Window

Wardrobe/Closet

Baby cot (upon request)

Individual air conditioning

Safe

Safety/security feature

Smoke detector

Bathtub

Non-smoking

Shower

King Courtyard Room

19 Square Meter

Tea/Coffee Maker

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Radio

Refrigerator

Desk

Ironing Facilities

Free Toiletries

Toilet

Private bathroom

Heating

Carpeted

Electric Kettle

Towels

Two-Bedroom Apartment

25 Square Meter

Tea/Coffee Maker

Telephone

Air Conditioning

Hair dryer

Iron

Radio

Refrigerator

Desk

Ironing Facilities

Free Toiletries

Toilet

Microwave

Washing machine

Private bathroom

Heating

Kitchen

Carpeted

Electric Kettle

Kitchenware

Stovetop

Toaster

Towels

Dining Table

Upper floors accessible by stairs only

One-Bedroom Apartment

19 Square Meter

Tea/Coffee Maker

Telephone

Air Conditioning

Hair dryer

Iron

Radio

Refrigerator

Desk

Ironing Facilities

Free Toiletries

Toilet

Microwave

Washing machine

Private bathroom

Heating

Kitchen

Carpeted

Electric Kettle

Kitchenware

Stovetop

Toaster

Towels

Dining Table

Upper floors accessible by stairs only

Superior Room with King Bed

16 Square Meter

Tea/Coffee Maker

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Radio

Refrigerator

Desk

Ironing Facilities

Free Toiletries

Toilet

Private bathroom

Heating

Carpeted

Electric Kettle

Towels

Facilities Details

Pool and Spa

Massage

Spa

Fitness Center

Parking and Transportation

Free Parking

Food & Drink

Restaurant

Bar

Alternative meal arrangement

Room Service

Breakfast service

Buffet-Style Restaurant

Front Desk Services

Concierge Service

24-Hour Front Desk

Entertainment and Family Services

Air conditioning in public area

Nightclub/DJ

Entertainment Staff

Kids club

Family/child friendly

Heating in public area

Invoice provided

Smoke-free property

Projector/LED display

Contactless check-in/out

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Shops

Hair/Beauty Salon

Common Areas

Terrace

Shared Lounge/TV Area

Game Room

Library

Cleaning Services

Laundry

Dry Cleaning

Safe dining setup

Daily Housekeeping

Daily disinfection in common areas

Free face masks

Staff trained in safety protocol

Room sanitization opt-out available

First aid kit

Shared stationery removed

Hand sanitizer

Doctor/nurse on call

Physical distancing of at least 1 meter

Daily disinfection in all rooms

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Ironing Service

Suit Press

Hot water linen and laundry washing

Cashless payment service

Languages Spoken

Slovak Spoken

Dutch Spoken

Korean Spoken

Slovenian Spoken

German Spoken

Latvian Spoken

Icelandic Spoken

Lao Spoken

Malay Spoken

Finnish Spoken

Hungarian Spoken

Spanish Spoken

English Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Non-smoking Rooms

Facilities for Disabled Guests

Family Rooms

Heating

Air Conditioning

Hypoallergenic room available

VIP Room Facilities

Service animals are welcome

Car park [on-site]

Pet facilities

Security [24-hour]

Garden

Tours

Car park [free of charge]