Quality Inn Port Of Echuca

Lovely stay, rooms very clean neat and presetentable. Bedding extremly comfy kids slept very peacefully. 10/10 service form Emilly, she was lovely, kind, dedicated and very accomidatig with our needs. Couldnt recomened her service enough shes one of the best weve had!! Definelty ask for her help when booking!!

As Accor members we were offered a room with a King bed at the front of the hotel facing the main road next to the McDonalds drive in ,after much discussion and checking several rooms (apparently because it was a Sunday afternoon no other King rooms in any quieter part were available) we found one which was much quieter. We decided to dine in the restaurant and have the "special" of Chicken Kiev and vege's , what came had been deep fried for a very long time and mixed vege's from a freezer pack. The Smart TV worked sporadically due to internet issues and the refrigerater freezer was so covered in ice that it wouldn't freeze ice cubes. I spoke to the Duty Manager when we checked out and got the usual thank you for your feedback and the comment that the road noise wasn't as bad as it used to be !

⸻ I am writing to express my deep dissatisfaction with my recent experience at Mercure Echuca. Our group had booked four rooms approximately six months in advance and received formal confirmation at the time. However, while we were already en route—just one hour away after a four-hour journey—we received a phone call from the hotel advising that they had overbooked and could only provide two of the four rooms reserved. We were told they would attempt to source alternative accommodation for the remaining rooms. Given the circumstances and the inconvenience caused, we made our own arrangements elsewhere and declined the reduced booking. This experience reflects a serious lapse in booking management and customer service. To have confirmed accommodation cancelled at such short notice is both unacceptable and highly disruptive. It significantly impacted our travel plans and confidence in the reliability of the hotel. I would strongly encourage the management to review their reservation processes to ensure that other guests are not placed in a similar situation.