Adina Apartment Hotel Melbourne

4.0 / 5

•

189 Queen Street, Melbourne, Victoria, Australia 3000

Reviews from Guests

4.0/5

3,889

Reviews

from real guests

A6123UElisap

I’m going to start with, I am not the person that usually complains but I felt the need write an honest review of our stay at this hotel. I booked this hotel going by the good reviews I saw online. The two bedroom apartment we checked into was nothing like the images online. The images online appeared much nicer kept, our room was run down, had stained carpets, The glassware in the cupboards had sticky residue on them and overall was just not a nice feeling room. The air conditioning system made noises all through the night as the thermostat kicked in and a Strange smell in the room. Positively, the bathrooms were nicer than the bedroom and the washing machine and dryer was helpful for us traveling with small kids. About 9am one morning housekeeping let themselves into our room without knocking, she opened the door and said housekeeping. I think I was completely shocked there was no knock and didn’t give us a chance to open the door and say no thank you, a complete invasion of our privacy. We used the pool area which had food all over the floor and a big rip in the ceiling above the pool, not a nice space to sit in and enjoy. The general feel of the whole hotel in the lobby, lifts, hallways is cold. Would I stay here again, no.

Enj0yers

This is a well-located good apartment hotel. It could easily be so much better. Communication efficiency issues within the hotel prevent it walking it’s talk. Reception staff are constantly and respectfully in damage control, trying to explain away multiple lapses in service delivery. It must be so frustrating for the good people who are trying to do their best. We had a lovely spacious, clean, tidy apartment on an upper floor overlooking the city for 3 nights. Ours had a small balcony that was standing room only. The view was spectacular but there was no balcony furniture. We froze on our first night. The thermostat had been adjusted down. There are no blankets in the cupboard. We asked for blankets. It was written down. None came. We asked again. They came. We asked for the Chamomile tea to be replenished. None came. Our apartment was meant to be serviced. Fresh towels were delivered but the bed was left unmade twice. We asked that the bed be made and it was. We were happy with a ‘Green Clean’! The TV didn’t work. All stations were “unsupported video format”. A staff member came to fix it. He could ‘get’ three stations. He arranged for a maintenance technician to fix it the next day. Nothing had changed. Reception explained that no technician visited and that they were experiencing issues with signal density compatibility and that they were attending to it. Visiting past reviews suggests that it’s been like this for some considerable time. Just be up front from the start. TV service for us is not a game changer, but it became another irritation. We were out most of the time. The space is so good. The bedroom is spacious. For us the bed was too firm, but tastes vary. The bathroom is spacious and very functional. Shower pressured varied but it was generally good. The bathroom floor tiles are textured and not slippery. There’s so much to like about this Adina apartment hotel. The heated pool looked great. The gym was fine. The staff were very good, but they need to talk with each other and know what’s going on at their hotel. They need to own it. Systems technology upgrades in large buildings can be challenging but they need to happen quicker, much quicker. Existing TVs, while once possibly cutting edge, are now seriously dated. New screens need to cope with a high density signal and be at least streaming compatible. We like the Adina brand. It’s our third stay here. It offers a great location, spacious apartment living, 24/7 reception and a secure, safe and quiet environment. A litany of relatively minor recurring issues impacted our stay. There is though, work to be done.

starofjacky

Love the room, the cleanness, the staff, & the location at the heart of city that close to everywhere

Facilities Details

Breakfast service

Check-in [24-hour]

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Sauna

Fitness Center

Meeting/Banquet Facilities

Heating

Designated Smoking Area

24-Hour Front Desk

Terrace

Non-smoking Rooms

Laundry

Dry Cleaning

Facilities for Disabled Guests

VIP Room Facilities

Ironing Service

Express Check-in/Check-out

BBQ Facilities

Fax/Photocopying

Indoor Pool

Private Check-in/Check-out

Daily Housekeeping

Grocery Deliveries

Air conditioning in public area

Pool with view

Pool facilities

Hebrew Spoken

Professional-grade sanitizing services

Korean Spoken

Slovenian Spoken

Nightclub/DJ

Croatian Spoken

Wi-Fi in public areas

Game Room

Indonesian Spoken

Souvenir/Gift Shop

Ticket Service

Car park [charges apply]

Hotel chain

Daily disinfection in common areas

Special Diet Meals (upon request)

Chinese [Cantonese]

Icelandic Spoken

Car park [on-site]

Lao Spoken

Free face masks

Laundromat

Entertainment Staff

Staff trained in safety protocol

Room sanitization opt-out available

Finnish Spoken

Car park [nearby]

First aid kit

Shared stationery removed

Hair/Beauty Salon

Swimming pool

Temperature check for guests and staff

Chinese [Mandarin]

Greek Spoken

Hand sanitizer

Doctor/nurse on call

Physical distancing of at least 1 meter

Postal service

Hungarian Spoken

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Spanish Spoken

English Spoken

Library

Elevator

Security [24-hour]

Heating in public area

Sterilizing equipment

Suit Press

Invoice provided

Tours

Smoke-free property

Wi-Fi for special events

Hot water linen and laundry washing

Projector/LED display

Cashless payment service

Guest rooms seal after sanitization

Face coverings on staff

Contactless check-in/out

Breakfast service

Check-in [24-hour]

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Sauna

Fitness Center

Meeting/Banquet Facilities

Heating

Designated Smoking Area

24-Hour Front Desk

Terrace

Non-smoking Rooms

Laundry

Dry Cleaning

Facilities for Disabled Guests

VIP Room Facilities

Ironing Service

Express Check-in/Check-out

BBQ Facilities

Fax/Photocopying

Indoor Pool

Private Check-in/Check-out

Daily Housekeeping

10 Available Room Types

Penthouse Three Bedroom Apartment

Heating

Electric Kettle

Daily housekeeping

Free laundry service

Blackout curtains

Desk

Balcony/Terrace

Free Wifi

Interconnecting Room(s) Available

Shower

High floor

Air Conditioning

Extra Long Beds (> 6.5 ft)

Kitchen

Sitting Area

Non-smoking

Carpeted

Dining Table

Soundproof

Laptop workspace

Dining Area

Wardrobe/Closet

Tea/Coffee Maker

Telephone

Towels

High Chair

Sleep comfort items

Toaster

Stovetop

Private bathroom

Hair dryer

Free Toiletries

Iron

Clothes Rack

Refrigerator

Dishwasher

Microwave

Oven

Three Bedroom Penthouse

140 Square Meter

Tea/Coffee Maker

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Balcony/Terrace

Refrigerator

Desk

Ironing Facilities

Free Toiletries

Toilet

Microwave

Dishwasher

Washing machine

Private bathroom

Heating

Kitchen

Carpeted

Laptop Safe

Private Entrance

Sofa

View

Dining Area

Electric Kettle

Kitchenware

Oven

Stovetop

Toaster

Cleaning Products

Coffee Machine

City view

Towels

Dining Table

Additional Bathroom

Additional toilet

Mirror

Shower chair

Walk-in shower

DVD/CD player

Free Wifi

Pool facilities

Cable Channels

Blackout curtains

Linens

Sleep comfort items

Socket near the bed

Soundproof

Complimentary tea

Free instant coffee

Full kitchen

Minibar

Wine glasses

Daily housekeeping

High Chair

High floor

Limited access floor

Sitting Area

Separate living room

Top floor available

Trash cans

Window

Hardwood/Parquet floors

Wardrobe/Closet

Clothes dryer

Clothes Rack

Dressing room

Baby cot (upon request)

Accessible by elevator

Fire extinguisher

Safe

Safety/security feature

Smoke detector

Kitchenette

Non-smoking

Premier Three Bedroom Apartment

Heating

Electric Kettle

Daily housekeeping

Free laundry service

Blackout curtains

Desk

Balcony/Terrace

Free Wifi

Interconnecting Room(s) Available

Shower

Air Conditioning

Extra Long Beds (> 6.5 ft)

Kitchen

Sitting Area

Non-smoking

Carpeted

Dining Table

Soundproof

Laptop workspace

Dining Area

Wardrobe/Closet

Tea/Coffee Maker

Telephone

Towels

High Chair

Sleep comfort items

Toaster

Stovetop

Private bathroom

Hair dryer

Free Toiletries

Iron

Clothes Rack

Refrigerator

Dishwasher

Microwave

Oven

Two Bedroom Interconnecting Apartment

Heating

Electric Kettle

Daily housekeeping

Free laundry service

Blackout curtains

Desk

Balcony/Terrace

Free Wifi

Interconnecting Room(s) Available

Shower

Air Conditioning

Extra Long Beds (> 6.5 ft)

Kitchen

Sitting Area

Non-smoking

Carpeted

Dining Table

Laptop workspace

Dining Area

Wardrobe/Closet

Tea/Coffee Maker

Telephone

Towels

High Chair

Sleep comfort items

Toaster

Stovetop

Private bathroom

Hair dryer

Free Toiletries

Iron

Clothes Rack

Refrigerator

Dishwasher

Microwave

Oven

One Bedroom Apartment

60 Square Meter

Accessible vanities

Entire unit wheelchair accessible

Roll-in shower

Transfer shower

Electric Kettle

Accessible toilet

Adapted bath

Cleaning Products

Hair dryer

Mirror

Private bathroom

Shower chair

Free Toiletries

Towels

Walk-in shower

Free Wifi

Pool facilities

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Heating

Linens

Sleep comfort items

Socket near the bed

Soundproof

Tea/Coffee Maker

Complimentary tea

Dining Table

Dishwasher

Free instant coffee

Full kitchen

Kitchenware

Microwave

Minibar

Refrigerator

Wine glasses

Daily housekeeping

Carpeted

Desk

High Chair

Interconnecting Room(s) Available

Sitting Area

Dining Area

Separate living room

Sofa

Trash cans

Window

Wardrobe/Closet

Clothes dryer

Clothes Rack

Ironing Facilities

Washing machine

Baby cot (upon request)

Accessible by elevator

Fire extinguisher

Safe

Safety/security feature

Smoke detector

Balcony/Terrace

Kitchenette

Non-smoking

Shower

Free laundry service

Extra Long Beds (> 6.5 ft)

Kitchen

Bar

Laptop workspace

Toaster

Stovetop

Iron

Oven

Facilities Details

Pool and Spa

Sauna

Indoor Pool

Fitness Center

Food & Drink

BBQ Facilities

Grocery Deliveries

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

24-Hour Front Desk

Express Check-in/Check-out

Private Check-in/Check-out

Ticket Service

Entertainment and Family Services

Air conditioning in public area

Nightclub/DJ

Laundromat

Entertainment Staff

Kids club

Postal service

Family/child friendly

Heating in public area

Invoice provided

Smoke-free property

Wi-Fi for special events

Projector/LED display

Contactless check-in/out

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Shops

Souvenir/Gift Shop

Hair/Beauty Salon

Common Areas

Terrace

Game Room

Library

Cleaning Services

Laundry

Dry Cleaning

Ironing Service

Daily Housekeeping

Professional-grade sanitizing services

Daily disinfection in common areas

Free face masks

Staff trained in safety protocol

Room sanitization opt-out available

First aid kit

Shared stationery removed

Temperature check for guests and staff

Hand sanitizer

Doctor/nurse on call

Physical distancing of at least 1 meter

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Sterilizing equipment

Suit Press

Hot water linen and laundry washing

Cashless payment service

Guest rooms seal after sanitization

Face coverings on staff

Languages Spoken

Hebrew Spoken

Korean Spoken

Slovenian Spoken

Croatian Spoken

Indonesian Spoken

Chinese [Cantonese]

Icelandic Spoken

Lao Spoken

Finnish Spoken

Chinese [Mandarin]

Greek Spoken

Hungarian Spoken

Spanish Spoken

English Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Non-smoking Rooms

Facilities for Disabled Guests

Family Rooms

VIP Room Facilities

Heating

Air Conditioning

Pool with view

Pool facilities

Car park [charges apply]

Hotel chain

Car park [on-site]

Check-in [24-hour]

Car park [nearby]

Swimming pool

Designated Smoking Area

Elevator

Security [24-hour]

Tours