Alto Hotel on Bourke, Ascend Hotel Collection

4.0 / 5

•

636 Bourke Street, Melbourne, Victoria, Australia 3000

Reviews from Guests

4.0/5

1,907

Reviews

from real guests

Toadie1965

Run down and dirty - and that is just the beginning. The door to one of our rooms was broken at the hinges and did not close, the air conditioner was broken and the room smelt old and musty. We found old wrappers shoved under the lounge. How this hotel is allowed to operate with broken smoke detectors is beyond me. The staff were rude and did not provide clean towels on request. The one good thing about this is its situation, but we did not feel overly safe. Do yourself a favour, go elsewhere for a safer, cleaner and cheaper hotel.

Di_Mick78

I have stayed at this hotel many times in the past and have recommended it to friends and family, but unfortunately the accommodation has really deteriorated over the last couple of years . I stayed with my 2 boys in a 2 bedroom apartment on the fourth floor. The first thing we noticed was the dilapidated condition of the hallway and the musty smell in the room. We had trouble opening the door (evidently due to damage from previous tenants) and we had to move to another room. There were stains on the bed sheets, there is no breakfast available anymore, and the whole place looks and feels run-down. The location is fantastic, however we will now be looking at alternate accommodation when staying in Melbourne. Noise is also a problem on weekends due to the laneway that runs alongside the building.

CasandraTP

Situated near Southern Cross Station this is a great mid range priced hotel. We arrived early and they held our bags whilst we explored Melbourne and had them in our room when we arrived back. The room wasn’t large but was comfortable and had a sink, microwave and fridge if you didn’t feel like eating out. There is a lounge downstairs and a small cafe. For the price this is a great hotel and would definitely stay here again.

Facilities Details

Breakfast service

Check-in [24-hour]

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Dry Cleaning

Air conditioning in public area

Invoice provided

Daily disinfection in common areas

Non-smoking Rooms

Chinese [Mandarin]

Professional-grade sanitizing services

Special Diet Meals (upon request)

Daily Housekeeping

Smoke-free property

Hand sanitizer

Hot water linen and laundry washing

Icelandic Spoken

Library

Dutch Spoken

Vending machine

Shared Lounge/TV Area

Korean Spoken

Spanish Spoken

Physical distancing of at least 1 meter

Laundry

Postal service

Car park [on-site]

Nightclub/DJ

Free face masks

Laundromat

Indonesian Spoken

Cashless payment service

English Spoken

Entertainment Staff

Hungarian Spoken

Daily disinfection in all rooms

Wi-Fi in public areas

Rooms sanitized between stays

Game Room

Sanitized kitchen and tableware items

Staff trained in safety protocol

Anti-viral cleaning products

Room sanitization opt-out available

Hindi Spoken

Italian Spoken

Room Service

Car park [charges apply]

Malay Spoken

Ironing Service

Facilities for Disabled Guests

Finnish Spoken

Car park [nearby]

Elevator

Portuguese Spoken

Soundproof Rooms

First aid kit

Security [24-hour]

Heating in public area

Contactless check-in/out

Shared stationery removed

Breakfast service

Check-in [24-hour]

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Dry Cleaning

Air conditioning in public area

Invoice provided

Daily disinfection in common areas

Non-smoking Rooms

Chinese [Mandarin]

Professional-grade sanitizing services

Special Diet Meals (upon request)

Daily Housekeeping

Smoke-free property

Hand sanitizer

Hot water linen and laundry washing

Icelandic Spoken

Library

Dutch Spoken

Vending machine

Shared Lounge/TV Area

Discounts recommended for you

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10 Available Room Types

Superior Apartment 2 Bedroom

50 Square Meter

Electric Kettle

Cleaning Products

Hair dryer

Private bathroom

Free Toiletries

Towels

Walk-in shower

Free Wifi

Radio

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Heating

Hypoallergenic

Linens

Sleep comfort items

Slippers

Socket near the bed

Soundproof

Tea/Coffee Maker

Dishwasher

Fruits/snacks

Full kitchen

Microwave

Minibar

Refrigerator

Wine glasses

Daily housekeeping

Carpeted

Desk

Sitting Area

Sofa

Trash cans

Window

Wardrobe/Closet

Ironing Facilities

Washing machine

Baby cot (upon request)

Accessible by elevator

Safe

Safety/security feature

Smoke detector

1 Queen Bed Standard Room

20 Square Meter

Electric Kettle

Cleaning Products

Hair dryer

Private bathroom

Free Toiletries

Towels

Walk-in shower

Free Wifi

Radio

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Heating

Hypoallergenic

Linens

Sleep comfort items

Slippers

Socket near the bed

Soundproof

Tea/Coffee Maker

Dishwasher

Fruits/snacks

Full kitchen

Microwave

Minibar

Refrigerator

Wine glasses

Daily housekeeping

Carpeted

Desk

Sofa

Trash cans

Wardrobe/Closet

Ironing Facilities

Washing machine

Baby cot (upon request)

Accessible by elevator

Safe

Safety/security feature

Smoke detector

1 Queen Bed Business Suite

32 Square Meter

Electric Kettle

Cleaning Products

Hair dryer

Private bathroom

Free Toiletries

Towels

Walk-in shower

Free Wifi

Radio

Telephone

Air Conditioning

Heating

Hypoallergenic

Linens

Sleep comfort items

Socket near the bed

Soundproof

Tea/Coffee Maker

Dishwasher

Fruits/snacks

Full kitchen

Microwave

Refrigerator

Wine glasses

Carpeted

Desk

Sitting Area

Sofa

Trash cans

Wardrobe/Closet

Ironing Facilities

Baby cot (upon request)

Accessible by elevator

Safe

Safety/security feature

Smoke detector

2 Bedroom Deluxe

50 Square Meter

Electric Kettle

Cleaning Products

Hair dryer

Private bathroom

Free Toiletries

Towels

Walk-in shower

Free Wifi

Radio

Telephone

Air Conditioning

Heating

Hypoallergenic

Linens

Sleep comfort items

Socket near the bed

Soundproof

Tea/Coffee Maker

Dishwasher

Fruits/snacks

Full kitchen

Microwave

Refrigerator

Wine glasses

Carpeted

Desk

Sitting Area

Sofa

Trash cans

Wardrobe/Closet

Ironing Facilities

Baby cot (upon request)

Accessible by elevator

Safe

Safety/security feature

Smoke detector

2 Bedroom Apartment, Balcony

45 Square Meter

Electric Kettle

Cleaning Products

Hair dryer

Private bathroom

Free Toiletries

Towels

Walk-in shower

Free Wifi

Radio

Telephone

Air Conditioning

Heating

Hypoallergenic

Linens

Sleep comfort items

Socket near the bed

Soundproof

Tea/Coffee Maker

Dishwasher

Fruits/snacks

Full kitchen

Microwave

Refrigerator

Wine glasses

Carpeted

Desk

Sitting Area

Sofa

Trash cans

Wardrobe/Closet

Ironing Facilities

Baby cot (upon request)

Accessible by elevator

Safe

Safety/security feature

Smoke detector

Facilities Details

Food & Drink

Special Diet Meals (upon request)

Vending machine

Bar

Room Service

Breakfast service

Entertainment and Family Services

Air conditioning in public area

Invoice provided

Kids club

Smoke-free property

Postal service

Nightclub/DJ

Laundromat

Entertainment Staff

Family/child friendly

Heating in public area

Contactless check-in/out

Business Facilities

Meeting/Banquet Facilities

Common Areas

Library

Shared Lounge/TV Area

Game Room

Cleaning Services

Dry Cleaning

Daily disinfection in common areas

Professional-grade sanitizing services

Daily Housekeeping

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Laundry

Free face masks

Cashless payment service

Daily disinfection in all rooms

Rooms sanitized between stays

Sanitized kitchen and tableware items

Staff trained in safety protocol

Anti-viral cleaning products

Room sanitization opt-out available

Ironing Service

First aid kit

Shared stationery removed

Languages Spoken

Chinese [Mandarin]

Icelandic Spoken

Dutch Spoken

Korean Spoken

Spanish Spoken

Indonesian Spoken

English Spoken

Hungarian Spoken

Hindi Spoken

Italian Spoken

Malay Spoken

Finnish Spoken

Portuguese Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Non-smoking Rooms

Designated Smoking Area

Car park [on-site]

Check-in [24-hour]

Car park [charges apply]

Family Rooms

Facilities for Disabled Guests

Car park [nearby]

Elevator

Soundproof Rooms

Security [24-hour]