Apartments Melbourne Domain CBD

I booked a 3 bedroom apartment for 2 nights (4/4 - 6/4) through Agoda. I emailed property to find out what bedding arrangements were but received no reply. When we arrived at the property address it was just a residential apartment building with no information available on how to access the property. With still no contact made by property I looked up Apartments Melbourne Domain's phone number from their website and called that. The call went through to an automated message and I left a message but my call was never returned and after making about another 20 calls, I contacted Agoda who also couldn't get in touch with the property. Agoda were unable to find us any other accommodation so my family and I were stuck in Melbourne, 2 hours by train from home, with nowhere to stay. As we were leaving there was another group of people who were also trying to access their booking unsuccessfully, and the concierge at the Sheraton, which is next door, said they have had a number of people come to them to say they can't access their booking. Thanks for ruining our Easter holiday Apartments Melbourne Domain.

Cleanliness of the apartment was well below acceptable level. The carpets were heavily stained as was the couch; windows completely grimy; no cover on the doona; coffee table stained and scratched - even had a sticker on it from the bottom of someone's shoe! We would normally expect to be moved to another apartment but were told there was nothing available. There was no offer of any compensation either and basically we were told there was nothing they could do. Minor scuffs, stains and scratches are always to be tolerated but this was well beyond that. Even though the location was great for us, we would never stay here again. The most disappointing aspect of our stay was that no alternatives or compensation was offered. They sent someone the next morning to "clean" the carpet but it wasn't a case of vacuuming, it was in a disgusting state and should have been replaced some time ago.

My staff member and I were traveling from NZ to Melbourne for a sales conference. We were going to check in after hours so were sent a code to pick up the key from a lock box. The code didn’t work so we called the only number provided- 13 times! I also emailed at all times leaving my contact details. I did not receive a reply so had to get another hotel. Long story short their communication is appalling and I am out of pocket for the extra rooms I had to pay for at a different hotel. Still trying to get my money back!