We booked there for a couple of days in December via their website. When plans changed I tried to contact them to cancel - website down, phone engaged. Tried emailing to the address the confirmation came from - bounced. Someone who lives in Melbourne drove past and saw for sale signs etc, with a mobile number. Tried the mobile many times, eventually got through two days before due to arrive. He promised refund our $218 because we had cancelled more than 48 hours before. Got an email confirming cancellation, but have not had money back yet. Have tried and tried to phone mobile, have sent texts, have sent a letter. No refund yet.
