Clarion Suites Gateway

4.0 / 5

•

1 William Street Melbourne, Victoria Australia 3000

Reviews from Guests

4.0/5

1,324

Reviews

from real guests

T675IYmichaeld

Our room was a 'suite' in that there was a separate kitchen area with fridge, cooker, microwave and washer dryer so that was very good and we did use the washer which worked well, albeit VERY slowly - about 6 hours to do a small wash and dry. But the bathroom and bedroom were very small. Staff were extremely good and breakfast was fine, so why only 3? Well, the hotel is situated extremely close to the railway line so it's very noisy late at night - I couldn't have slept without my trusty gel earplugs. And the whole hotel feels very tired. So a grade of Average feels about right.

T3061VPseand

This place and its staff were remarkable. The care they took of me and my partner during our stay? Amazing. Thank you to Neil and staff for looking after us. Sean and David x

GuyAndGalOnTheMove

The best parts of this hotel are the location and the breakfast. The location allowed us to walk or take a tram to everywhere we wanted to visit. The team working the breakfast were kind and the food was great. The rest of the place needs work. When we arrived to our first room, the AC wasn’t working and although maintenance came quickly, it took an hour to diagnose the issue and help us to move to a new room which had good AC. In the second room the drapes fell from the ceiling in the middle of the night and when we went to tell the desk the next day, their reaction told me this was a regular occurrence. The noise from the trains is loud and regular. Our closet was in the kitchen area. The instructions for the washer/dryer are for a different model than the one in the room. The front desk team didn’t acknowledge us as we went through. Overall a strange and average stay. With so many choices, I’d say somewhere else in the future.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Air Conditioning

Free Wifi

Internet

Family/child friendly

Family Rooms

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Room Service

24-Hour Front Desk

Newspapers

Non-smoking Rooms

Laundry

Dry Cleaning

Ironing Service

Currency Exchange

Tour Desk

Fax/Photocopying

Concierge Service

Air conditioning in public area

Safe dining setup

Filipino Spoken

Daily Housekeeping

Dutch Spoken

Korean Spoken

Terrace

Nightclub/DJ

Portuguese Spoken

Wi-Fi in public areas

Game Room

Thai Spoken

Car park [charges apply]

Service animals are welcome

Restaurant

Grocery Deliveries

Daily disinfection in common areas

Special Diet Meals (upon request)

Latvian Spoken

Room service [24-hour]

Icelandic Spoken

French Spoken

Laundromat

Entertainment Staff

Staff trained in safety protocol

Room sanitization opt-out available

Finnish Spoken

First aid kit

Shared stationery removed

Hair/Beauty Salon

Temperature check for guests and staff

Malay Spoken

Hand sanitizer

Protective screens in common areas

Bulgarian Spoken

Japanese Spoken

Shared Lounge/TV Area

Physical distancing of at least 1 meter

Spanish Spoken

Indonesian Spoken

Hungarian Spoken

Daily disinfection in all rooms

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Vietnamese Spoken

English Spoken

Elevator

Turkish Spoken

Security [24-hour]

Heating in public area

Tours

Norwegian Spoken

Smoke-free property

Hot water linen and laundry washing

German Spoken

Cashless payment service

Guest rooms seal after sanitization

Face coverings on staff

Contactless check-in/out

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Air Conditioning

Free Wifi

Internet

Family/child friendly

Family Rooms

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Room Service

24-Hour Front Desk

Newspapers

Non-smoking Rooms

Laundry

Dry Cleaning

Ironing Service

Currency Exchange

Tour Desk

Fax/Photocopying

Concierge Service

Air conditioning in public area

Safe dining setup

Filipino Spoken

10 Available Room Types

Penthouse Flinders Reach Suite

Non-smoking

Carpeted

Sleep comfort items

Soundproof

Refrigerator

Laptop workspace

Air Conditioning

Dining Area

Blackout curtains

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Extra Long Beds (> 6.5 ft)

iPod dock

Towels

Shower

Private bathroom

Free Toiletries

Hair dryer

Iron

Clothes Rack

Sitting Area

Room service [24-hour]

Microwave

Studio with River View

32 Square Meter

Tea/Coffee Maker

Telephone

Air Conditioning

Hair dryer

Iron

Kitchenette

Radio

Refrigerator

Desk

Ironing Facilities

Free Toiletries

Toilet

Microwave

Private bathroom

Heating

Cable Channels

Carpeted

View

Electric Kettle

iPod dock

Kitchenware

Toaster

River view

Towels

Upper floors accessible by elevator

Clothes Rack

Mirror

DVD/CD player

Free Wifi

On-demand movies

Pool facilities

Blackout curtains

Linens

Socket near the bed

Soundproof

Complimentary tea

Dishwasher

Full kitchen

Wine glasses

Daily housekeeping

Sitting Area

Sofa

Trash cans

Wardrobe/Closet

Washing machine

Baby cot (upon request)

Accessible by elevator

Individual air conditioning

Safe

Safety/security feature

Smoke detector

Balcony/Terrace

Non-smoking

Shower

Wifi (Surcharge)

Three Bedroom River View Suite

Non-smoking

Carpeted

Sleep comfort items

Soundproof

Refrigerator

Laptop workspace

Air Conditioning

Dining Area

Blackout curtains

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Extra Long Beds (> 6.5 ft)

iPod dock

Towels

Shower

Private bathroom

Free Toiletries

Hair dryer

Iron

Clothes Rack

Room service [24-hour]

Microwave

Penthouse Crown Suite

Non-smoking

Carpeted

Sleep comfort items

Soundproof

Refrigerator

Laptop workspace

Air Conditioning

Dining Area

Blackout curtains

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Extra Long Beds (> 6.5 ft)

iPod dock

Towels

Shower

Private bathroom

Free Toiletries

Hair dryer

Iron

Clothes Rack

Room service [24-hour]

Microwave

Two-Bedroom Apartment

90 Square Meter

Tea/Coffee Maker

Telephone

Air Conditioning

Hair dryer

Iron

Radio

Refrigerator

Desk

Ironing Facilities

Free Toiletries

Toilet

Microwave

Washing machine

Private bathroom

Heating

Kitchen

Cable Channels

Carpeted

Sofa

Dining Area

Electric Kettle

iPod dock

Kitchenware

Oven

Stovetop

Toaster

Blu-ray Player

Towels

Dining Table

Upper floors accessible by elevator

Clothes Rack

DVD/CD player

Free Wifi

Pool facilities

Blackout curtains

Linens

Socket near the bed

Soundproof

Dishwasher

Full kitchen

Wine glasses

Daily housekeeping

Interconnecting Room(s) Available

Sitting Area

Trash cans

Wardrobe/Closet

Clothes dryer

Baby cot (upon request)

Accessible by elevator

Individual air conditioning

Safe

Safety/security feature

Smoke detector

Balcony/Terrace

Complimentary tea

Kitchenette

Mirror

Non-smoking

On-demand movies

Shower

Wifi (Surcharge)

Facilities Details

Pool and Spa

Fitness Center

Food & Drink

Room Service

Restaurant

Grocery Deliveries

Special Diet Meals (upon request)

Room service [24-hour]

Bar

Breakfast service

Buffet-Style Restaurant

Front Desk Services

24-Hour Front Desk

Newspapers

Currency Exchange

Tour Desk

Concierge Service

Entertainment and Family Services

Air conditioning in public area

Nightclub/DJ

Laundromat

Entertainment Staff

Family/child friendly

Heating in public area

Smoke-free property

Contactless check-in/out

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Shops

Hair/Beauty Salon

Common Areas

Terrace

Game Room

Shared Lounge/TV Area

Cleaning Services

Laundry

Dry Cleaning

Ironing Service

Safe dining setup

Daily Housekeeping

Daily disinfection in common areas

Staff trained in safety protocol

Room sanitization opt-out available

First aid kit

Shared stationery removed

Temperature check for guests and staff

Hand sanitizer

Protective screens in common areas

Physical distancing of at least 1 meter

Daily disinfection in all rooms

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Hot water linen and laundry washing

Cashless payment service

Guest rooms seal after sanitization

Face coverings on staff

Languages Spoken

Filipino Spoken

Dutch Spoken

Korean Spoken

Portuguese Spoken

Thai Spoken

Latvian Spoken

Icelandic Spoken

French Spoken

Finnish Spoken

Malay Spoken

Bulgarian Spoken

Japanese Spoken

Spanish Spoken

Indonesian Spoken

Hungarian Spoken

Vietnamese Spoken

English Spoken

Turkish Spoken

Norwegian Spoken

German Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Non-smoking Rooms

Family Rooms

Heating

Air Conditioning

Designated Smoking Area

Car park [charges apply]

Service animals are welcome

Check-in [24-hour]

Elevator

Security [24-hour]

Tours