Grand Mercure Apt Caroline Springs

Stayed overnight with my wife, and booked roome service via the hotel app. After 45 minutes rang reception to enquire as to the ETA of our meal. Was rung back to say it was on its way. When it eventually arrived, via a trolley with other meals it was cold. I complained to reception when checking out the next morning and along with an apology was told that the meal price would be refunded. This hasnt happened.

Very reasonable prices. Lots of parking spaces, very large room, king sized bed. Balcony overlooks the lake - however room service doesn't open before 5.00pm - how disappointing and ridiculous. For some unknown reason we avoided eating at the main restaurant, instead we ate at the bar. We really enjoyed the Pulled Pork Tacos and the Sweet Potato Fries at the Miss Caroline bar. On the other hand, the Saloumi board was a great disappointment - everything WRAPPED and served in a cardboard box, a packet of crackers, two cheeses, prosciutto in a packet that could not be opened, NO Salami or Pickled Vegetables, so I am not sure exactly what we got. The outside entertainment was excellent. HINT Ask for room near the lifts and car park.

As a group of ten friends we went to the restaurant at this hotel. We were all very impressed by the great food, all meals were delicious and well presented. The staff were very attentive and friendly, offering suggestions. All over a lovely experience and we will return.