Mercure Melbourne Albert Park

3.0 / 5

•

65 Queens Road, Albert Park, Melbourne, Victoria, Australia 3004

Reviews from Guests

3.0/5

1,788

Reviews

from real guests

120tesfayel

Unresponsive, arrogant, customer service. If you dispute charges, the receptions will tell they can't do anything. They will tell you they will contact you but only to inform you that there will be no change to the charges.

TracyA1208

We booked the Pullman Albert Park because it was close by to where my son lives. Very disapointing , we booked a premier king room with a view of the lake but we really couldnt see very much as we were looking at the pavilion opposite . The room was very basic , very dusty and the TV didnt work but thankfully this was rectified. There were no wine glasses or cutlery only 2 small coffee cups . Our room was not cleaned on the first day , dirty cups still there, on the 2nd day we arrived back in our room at around 3.45pm only to find it had not been cleaned. I went to reception and was advised they were short staffed and had a lot of rooms departing that day !! However this is not our problem and for a large hotel group this is really not good service. We also were shocked that they charge $38 per person for the buffet breakfast which is quite expensive . Overall our experience has shown we will not be returning to this hotel. We also found dirty old toenails on the floor ....disgusting

756akirap

Platinum Plus Membership – Accor I recently stayed at Pullman Melbourne Albert Park using my Platinum Plus membership, and it was a fantastic experience. I received a complimentary room upgrade to a spacious room on level 9, which included a mini bar and access to breakfast. The room was massive, with a beautiful view overlooking Albert Park and the lake. As part of the membership benefits, I was also welcomed with a complimentary bottle of wine and canapés, which made the stay feel extra special. Considering all the inclusions, the price was very reasonable. The staff are always friendly and welcoming every time I visit. Their warm hospitality truly makes a difference and keeps me coming back.

Facilities Details

Breakfast service

Check-in [24-hour]

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Hot Tub

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Restaurant

Room Service

24-Hour Front Desk

Newspapers

Non-smoking Rooms

Babysitting/Child Services

Laundry

Dry Cleaning

Facilities for Disabled Guests

VIP Room Facilities

Breakfast in the Room

Ironing Service

Express Check-in/Check-out

Valet Parking

Currency Exchange

Shoeshine

Tour Desk

Fax/Photocopying

Mini Golf

Indoor Pool

Snack Bar

Concierge Service

Vending Machine (drinks)

Vending Machine (snacks)

Daily Housekeeping

Air conditioning in public area

Safe dining setup

Filipino Spoken

Hypoallergenic room available

Hebrew Spoken

Lithuanian Spoken

Professional-grade sanitizing services

Slovak Spoken

Azerbaijani Spoken

Dutch Spoken

Korean Spoken

Alternative meal arrangement

Slovenian Spoken

Nightclub/DJ

Croatian Spoken

Portuguese Spoken

Wi-Fi in public areas

Game Room

Tamil

Indonesian Spoken

Ticket Service

Car park [charges apply]

Service animals are welcome

Business Center

Catalan Spoken

Daily disinfection in common areas

Western breakfast

Children's books and toys

Sinhala

Special Diet Meals (upon request)

Latvian Spoken

Room service [24-hour]

Icelandic Spoken

A la carte breakfast

Vending machine

Body thermometer

Arabic Spoken

French Spoken

Car park [on-site]

Lao Spoken

Lockers

Free face masks

Swedish Spoken

Karaoke

Entertainment Staff

Golf Course (within 2 miles)

Staff trained in safety protocol

Room sanitization opt-out available

Outdoor venue for special events

Hindi Spoken

Malay Spoken

Finnish Spoken

Car park [nearby]

First aid kit

Bicycle Rental

Shared stationery removed

Hair/Beauty Salon

Swimming pool

Greek Spoken

Nepali

Temperature check for guests and staff

Chinese [Mandarin]

Hand sanitizer

Protective screens in common areas

Shared Lounge/TV Area

Japanese Spoken

Doctor/nurse on call

Physical distancing of at least 1 meter

Spanish Spoken

Postal service

Hungarian Spoken

Daily disinfection in all rooms

Rooms sanitized between stays

Sanitized kitchen and tableware items

Wired Internet

Anti-viral cleaning products

Italian Spoken

Estonian Spoken

English Spoken

Library

Elevator

Security [24-hour]

Golf course [on-site]

Heating in public area

Invoice provided

Tours

Norwegian Spoken

Smoke-free property

Wi-Fi for special events

Meeting stationery

Hot water linen and laundry washing

German Spoken

Projector/LED display

Danish Spoken

Cashless payment service

Russian Spoken

Computer station

Guest rooms seal after sanitization

Face coverings on staff

Contactless check-in/out

Breakfast service

Check-in [24-hour]

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Hot Tub

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Restaurant

Room Service

24-Hour Front Desk

Newspapers

Non-smoking Rooms

Babysitting/Child Services

Laundry

Dry Cleaning

Facilities for Disabled Guests

VIP Room Facilities

Breakfast in the Room

10 Available Room Types

Premium Room, 2 Queen Beds

Non-smoking

Heating

Electric Kettle

Sleep comfort items

Laptop workspace

Air Conditioning

Blackout curtains

Refrigerator

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Bidet

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Dining Table

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

DVD/CD player

Clothes Rack

Room service [24-hour]

Standard King Room with Lake View

30 Square Meter

Tea/Coffee Maker

Shower

Pay-per-view Channels

Telephone

Air Conditioning

Hair dryer

Iron

Radio

Refrigerator

Desk

Ironing Facilities

Free Toiletries

Fan

Toilet

Video

Private bathroom

Heating

Satellite Channels

Cable Channels

Carpeted

Laptop Safe

Private Entrance

Sofa

View

Electric Kettle

iPod dock

Bidet

Lake view

Hypoallergenic

Cleaning Products

Towels

Upper floors accessible by elevator

Clothes Rack

Walk-in shower

Internet [LAN]

Free Wifi

On-demand movies

Pool facilities

Streaming service like Netflix

Adapter

Blackout curtains

Linens

Sleep comfort items

Slippers

Socket near the bed

Soundproof

Dart board

Microwave

Minibar

Wine glasses

Daily housekeeping

Sitting Area

Trash cans

Wardrobe/Closet

Baby cot (upon request)

Accessible by elevator

Fire extinguisher

Safe

Safety/security feature

Smoke detector

Complimentary tea

Free instant coffee

Mirror

Non-smoking

Privilege, Room, 1 King Bed, Lake View

Non-smoking

Heating

Electric Kettle

Sleep comfort items

Laptop workspace

Air Conditioning

Blackout curtains

Refrigerator

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Bidet

Telephone

Desk

Dining Table

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

DVD/CD player

Clothes Rack

Room service [24-hour]

Family Room

52 Square Meter

Tea/Coffee Maker

Minibar

Pay-per-view Channels

Telephone

Air Conditioning

Hair dryer

Iron

Radio

Refrigerator

Desk

Ironing Facilities

Free Toiletries

Fan

Toilet

Video

Private bathroom

Heating

Satellite Channels

Cable Channels

Carpeted

Laptop Safe

Private Entrance

Electric Kettle

iPod dock

Bidet

Hypoallergenic

Cleaning Products

Towels

Upper floors accessible by elevator

Clothes Rack

Free Wifi

On-demand movies

Pool facilities

Streaming service like Netflix

Adapter

Blackout curtains

Linens

Sleep comfort items

Slippers

Socket near the bed

Soundproof

Microwave

Wine glasses

Daily housekeeping

Sitting Area

Sofa

Trash cans

Wardrobe/Closet

Baby cot (upon request)

Accessible by elevator

Fire extinguisher

Safe

Safety/security feature

Smoke detector

Complimentary tea

Free instant coffee

Internet [LAN]

Mirror

Non-smoking

Shower

Standard King Room

30 Square Meter

Tea/Coffee Maker

Pay-per-view Channels

Telephone

Air Conditioning

Hair dryer

Iron

Radio

Refrigerator

Desk

Ironing Facilities

Free Toiletries

Fan

Toilet

Video

Private bathroom

Heating

Satellite Channels

Cable Channels

Carpeted

Laptop Safe

Private Entrance

Sofa

Electric Kettle

iPod dock

Bidet

Hypoallergenic

Cleaning Products

Towels

Upper floors accessible by elevator

Clothes Rack

Free Wifi

On-demand movies

Blackout curtains

Slippers

Soundproof

Microwave

Minibar

Daily housekeeping

Window

Wardrobe/Closet

Safe

Complimentary tea

Free instant coffee

Internet [LAN]

Linens

Mirror

Non-smoking

Shower

Smoke detector

Facilities Details

Pool and Spa

Sauna

Indoor Pool

Hot Tub

Spa

Fitness Center

Parking and Transportation

Valet Parking

Bicycle Rental

Food & Drink

Restaurant

Room Service

Bar

Breakfast in the Room

Snack Bar

Vending Machine (drinks)

Vending Machine (snacks)

Alternative meal arrangement

Western breakfast

Special Diet Meals (upon request)

Room service [24-hour]

A la carte breakfast

Vending machine

Breakfast service

Front Desk Services

24-Hour Front Desk

Newspapers

Express Check-in/Check-out

Currency Exchange

Tour Desk

Concierge Service

Ticket Service

Lockers

Activities

Mini Golf

Golf Course (within 2 miles)

Entertainment and Family Services

Babysitting/Child Services

Air conditioning in public area

Nightclub/DJ

Children's books and toys

Karaoke

Entertainment Staff

Outdoor venue for special events

Kids club

Postal service

Family/child friendly

Heating in public area

Invoice provided

Smoke-free property

Wi-Fi for special events

Meeting stationery

Projector/LED display

Contactless check-in/out

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Business Center

Shops

Hair/Beauty Salon

Common Areas

Game Room

Shared Lounge/TV Area

Library

Cleaning Services

Laundry

Dry Cleaning

Ironing Service

Shoeshine

Daily Housekeeping

Safe dining setup

Professional-grade sanitizing services

Daily disinfection in common areas

Body thermometer

Free face masks

Staff trained in safety protocol

Room sanitization opt-out available

First aid kit

Shared stationery removed

Temperature check for guests and staff

Hand sanitizer

Protective screens in common areas

Doctor/nurse on call

Physical distancing of at least 1 meter

Daily disinfection in all rooms

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Hot water linen and laundry washing

Cashless payment service

Guest rooms seal after sanitization

Face coverings on staff

Languages Spoken

Filipino Spoken

Hebrew Spoken

Lithuanian Spoken

Slovak Spoken

Azerbaijani Spoken

Dutch Spoken

Korean Spoken

Slovenian Spoken

Croatian Spoken

Portuguese Spoken

Tamil

Indonesian Spoken

Catalan Spoken

Sinhala

Latvian Spoken

Icelandic Spoken

Arabic Spoken

French Spoken

Lao Spoken

Swedish Spoken

Hindi Spoken

Malay Spoken

Finnish Spoken

Greek Spoken

Nepali

Chinese [Mandarin]

Japanese Spoken

Spanish Spoken

Hungarian Spoken

Italian Spoken

Estonian Spoken

English Spoken

Norwegian Spoken

German Spoken

Danish Spoken

Russian Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Wired Internet

Miscellaneous

Non-smoking Rooms

Facilities for Disabled Guests

VIP Room Facilities

Heating

Air Conditioning

Designated Smoking Area

Hypoallergenic room available

Car park [charges apply]

Service animals are welcome

Car park [on-site]

Check-in [24-hour]

Car park [nearby]

Swimming pool

Elevator

Security [24-hour]

Golf course [on-site]

Tours

Computer station

Family Rooms