Riverside Apartments

Don't stay here. Be warned they will most likely rip you off or steal your money. We have lodged a complaint with Consumer Affairs, Agoda.com and our bank. This company has stolen our money and now they don't reply to any emails and when we call they put the blame on the accounts team. We booked through Agoda.com and they are also getting no responses. This business promised to refund our deposit and now almost 3 months later we still have nothing and no response.

We have had this venue booked since 29/9/22 (well over 12 months from travel dates) and 2 weeks out from our stay date we got an email to say that they had cancelled our accommodation (2 apartments) due to a major renovation project which actually started the week before we were notified by booking.com🤷🏻‍♀️ not even the hotel had the courtesy to let us know when they must have known of this ‘Major renovation’ taking place well before it started.. Not good enough & extremely BAD customer service👎🏼

We had a booking for 17 flying in on the Friday but the Monday prior they cancelled our booking? This is a place that we have loyally supported for over 20+ years! No excuses offered and no assistance in sourcing alternate accommodation. The standard has been steadily dropping and it appears that maybe lockdowns were the final straw? Either way the Poor Boys have moved on and the Riverside joins the Waterside as being dead to us!