Somerset Gordon Heights

There is a lot to like about Laneways but there were one or 2 niggles which stopped us rating it higher. We were greeted by really friendly and welcoming staff at reception, who let us know about the daily happy hour and also to help ourselves to the candy stand - both really nice touches. The room - and bed - were comfortable - but there were a couple of stains of the furnishings which were a bit off-putting and not the advertised luxury we had expected. The laundry facilities were also great to use as we were in the middle of a long trip. The main issue we had is there was a family emergency back home and our daughter tried to contact us by calling the hotel several times (I was having reception issues with my mobile). We had been out with friends and nothing was said to us when we returned to the hotel - by which point our daughter had called them at least twice. We did get a call from reception first thing the following morning (thankfully we’d already managed to get in touch with the family by then) but just feel the situation could have been handled a little bit better. I don’t want this to detract from how nice the staff are in general (they even offered to help store luggage for us while we stayed with friends for a couple of nights) just possibly something to learn from for future? If you want a friendly hotel in the heart of Chinatown and the theatre area this is definitely for you.

I choose Ovolo Laneways when I visit Melbourne from WA, as it's located in a great location- and I like to walk everywhere when I travel solo. It's so close to bars, restaurants, shopping strips (my fave is Gertrude st) and of course cbd access. The room is quirky, stylish and fun, and the staff are always accommodating and friendly! See you next time!

ABsolutely overwhelmed with the warm welcome I received when i stayed here. This was my second stay at this quirky, fun boutique Melbourne hotel and I seriously wouldn't stay anywhere else. The staff are friendly and ever so quick to assist if you have any concerns . On this occasion I had the luxury of staying in the Terrace suite (502) - spacious, clean, colourful, with a balcony looking towards the city (great sunsets) and a kitchen / bathroom equipped with everything you need for a comfortable stay. Each bedroom had a small walk in and the master room had an ensuite and desk. One thing to note, despite being in such a fantastic location, the rooms are sound proof and the block out curtains are great. Practically everything is within walking distance and if not, there is a train station 5 mins up the road and trams close by. Theatres, bars and delicious restaurants all at your finger tips. The only problem ... which one to go to!! Thanks Team LBO for everything! See you soon :)