Sophia

the location is near the station of the airport drop off. hotel have a homey feel to it. the old man who was always around is very friendly and always make small talk with us. when we arrived though nobody was manning the reception, no bell and not an instruction for such a situation. our room size is just enough for us. there is a generous amount of good coffee and tea in the room. aside from a kettle there is a coffee plunger available too. light in the toilet is so dimmed and no light in the vanity that it is difficult to shave and see yourself. our bed covers and pillowcases were not changed for the whole duration even if we requested for our room to be made. there was even a day that our bin was not emptied. cups was not washed or replaced. the breakfast served is the same throughout our 9 days stay. egg, bacon, french toast and bread. the coffee is good though. outside there are available small restaurants but seems does not open early overall good value for money as it is just a walk or free tram away to places we want to see

I used to stay there regularly pre Covid as I was working in Melbourne during the week. I liked the quirky feel of the place and the family and staff that ran it (to varying degrees of ability). I chose to stay on a recent visit to Melbourne. Due to my own error I made a double booking but getting a refund has been (and remains) a nightmare. When I was there I "started" the process with the Chinese Manager. She was uncooperative and kept giving excuses plus bad advice as to refund process. Since then I have emailed regulary to enquire as to process - not even a simple acknowledgment A good cheap, clean hotel ruined by poor management.

Terrible experience — avoid this place at all costs. We had a confirmed reservation for over a month, with clear confirmation that we could arrive at any time thanks to a 24-hour reception. When we arrived late at night, there was absolutely no response: multiple calls and messages, but no one answered. We were left stranded in the streets of Melbourne at night, forced to urgently look for another hotel. Everything was fully booked, and after a long struggle, we finally found a room — at a higher price. The next day, there was no real accountability. The hotel simply canceled our reservation and told us to deal with it, blaming the absence of a staff member, without even informing us beforehand. This level of unprofessionalism and lack of communication is completely unacceptable, especially in the hospitality industry. Leaving guests in such a situation at night is irresponsible. We strongly do not recommend this place. If you value your stay, avoid it.