Grand Mercure Pinnacle Valley

Having previously enjoyed the experience in October, I booked a Chalet room for my wife and Mother and brother who just arrived from the UK. Their first words on arriving at the property was WOW. We loved everything about the resort, from the stunning location to the fantastic facilities. However it was the Staff that made it a very special occasion. Tash at reception was the most perfect and helpful person that we were fortunate to meet. Nini the Bar/Waitress/ Hostess was simply outstanding and went above and beyond to make sure that we were all treated like VIP’s. She made us feel like family and not just guests. The vast amounts of deer and kangaroo’s that roamed around the property was special as were the beautiful birds. King parrots , blue wren, bower birds and rosellas and flame robin all greeted us each morning at our chalet window. I cannot wait to return.

We have just spent a week here in a one bedroom apartment. It was lovely, the apartment with a kitchen was very comfortable, there is everything there that you need to cook your own meals , there is a restaurant onsite but you need to check which nights it is open. The closest place to eat out is the Hunt Club Hotel in Merrijig or Mansfield so the kitchen comes in very handy. The grounds around the resort which is on a hill are beautifully maintained as is the pool area. Inside the main building there is a spa and sauna which we used each late afternoon.. Bathroom with shower is quite adequate, good hot water and pressure. The free wifi worked well as did the two TVs. A safe in the unit was a added bonus. We couldn’t get the new oven to work but a call to reception soon had a maintenance man around and he fixed it in a couple of minutes. There are a lot of kangaroos on the property and this time of year there are lots of young Joeys. Quite a lot of deer as well but they are a lot more timid than the Kangas. Lots of birdlife, the place was fairly busy, people seemed to be coming and going every day. There are a lot of good walks in the area which we enjoyed. This is our second stay here and no doubt we will be back to enjoy the resort and the lovely countryside.

No welcome amenity given to Accor gold member. GSA was ok on check in, but other team member on the phone (sounded like older lady) was bit short when taling over the phone. She might be having bad mood or something? When asked about having just bit of late check out due to travelling with young kids, considering an Accor Gold member ( yes i know i am not Platinum or above, and I dont demand for like extensive late check out) she didnt even bother to at least check. Room attendant isnt going to do all rooms at once. At least she can allocate our room to be cleaned bit later? Unless our specific room is allocated for someone, but she didnt even bother checking at all. I TV in one of the rooms kept turning off after few minutes. Kettle was stained so badly, cant be used. When asked for replacement, they said that it would take a while as it was after hour request, which we didnt bother and ended up getting kettle from the other room (i booked 2 rooms). Dinner at the restaurant was average. It took so long for the food to come (more than 40 minutes). We saw other table who ordered similar dishes and came much later than us was served food so much earlier than us. Had to ask the staff to check on the food twice. Ordered steak to cook medium, but came up well done. Breakfast was quite expensive for what was offered. Not worth the money at all. Food wasnt topped up once run out. Advertised breakfast is until 10am, but barely any food available. Also, floor staff is collecting payment while we are having breakfast? Why cant they do that before we are seated or after meal? This in fact affected our breakfast experience as well. We were kind of annoyed and felt disturbed while having breakfast. Overall, it was an average experience. While we enjoyed the rooms that we had, with the service that we received and price paid, we would think twice to come back.