I stayed at Novotel Melbourne South Wharf for seven nights, initially for work and then as a treat to myself for a weekend in Melbourne. 📍✨ The location is fantastic and the facilities were modern, comfortable and well maintained.
Unfortunately, the service experience was inconsistent. Housekeeping seemed quite unreliable, and I had to request room cleaning several times throughout my stay. 🧹 I also requested an extra blanket on three separate occasions, across three different days, and never received it. The same happened when I asked for additional coat hangers. 👕 Despite multiple requests, they never arrived.
Room service was another disappointment. 🍽️ I generally try to avoid hotel room service, but on a couple of occasions I needed to use it. The hotel advertises 24-hour room service, however one evening after 10pm I called multiple times over a 30-minute period and nobody answered. Eventually I gave up altogether.
One other inconvenience was that food delivery drivers are not permitted to access guest floors, meaning you need to travel down to the lobby to collect your order. 🚶♀️ While not a dealbreaker, it's not ideal after a long day or late at night.
Overall, the hotel has a lot going for it, including a great location and good facilities. 👍 However, the inconsistent service and lack of follow-through on guest requests impacted what could have been a much better stay.
