Somerset On Elizabeth Hotel

The WiFi didn't work at all, the room was incredibly hot with seemingly no way to adjust the heating system. Calling the after hours service was basically a joke; while they answered, nothing was done about either issue. And then to top it off, on check out day both elevators were broken, resulting in the need to haul suitcases down multiple flights of stairs. If it wasn't for the fact that at least the rooms were clean and that the stay was brief, this would have been a disastrous experience, as opposed to just terrible experience we had.

Before arriving I sent a message if I could check-in earlier then scheduled. You guys wrote a message saying that I couldn't check-in early BUT to leave my bags at reception and checking in was at 1 pm. To my shock there was no restriction desk and check-in time was 2 pm. I was on the phone with multiple people saying different things. Until I got an answer from a cool guy from Adelphi Hotel. He was very kind and was able to leaving my 15kg bags at that location. When it came to the room... At first I was happy BUT then that happiness turned into confusion and disappointment. I don't know why there were so many portable fans in one room, very odd. It's the middle of winter. There was a cigarette burn of the couch and paint stains on the dinning chairs and picture frames, broken washing machine handle and scuff marks on the walls. The shower was extremely temperamental and was really hard to get it not too hot and not too cold. (Keep in mind I've taken photos of the things I've described). If I was to ever go back to Melbourne I will definitely NOT be coming back and that's a lesson I've learnt. I will pay extra at a hotel then come back.

Noisy location with windows that needed to be double glazed considering it's in the heart of the city. The decor was dated and a couch that needed a good clean. Check-in is overkill.