Mantarays Ningaloo Beach Resort

4.0 / 5

•

Lot 900 Madaffari Dr, Exmouth Western Australia , Australia 6707

Reviews from Guests

4.0/5

1,338

Reviews

from real guests

johnfD3496JB

I don't want anyone to be disappointed like we were. Booking.com states that Mantarays has an infinity pool? IT DOESN'T. Booking.com's description of the hotel states that you have Direct access to the Ningaloo Reef. YOU DO NOT. Ningaloo reef is 40 minutes drive away. If you are going to book into Mantarays MAKE SURE YOU HIRE A CAR. The small town of Exmouth is a 40minute walk away. Mantarays is situated by the small marina. There is nothing else there. Mantarays no long offer a complimentary shuttle bus service into Exmouth. The rooms are nice. The gym is very small. If there are kids making a noise in the pool, the whole hotel knows it. The only restaurant the hotel has, does serve excellent food. Breakfast is basic but adequate. The staff are young and friendly. Don't expect to be spoilt or pampered. Mantarays is in a small town, it's not like a posh hotel in a city. Luckily there are plenty of nice restaurants and some friendly bars in Exmouth.

Rellie2

We stayed here for 5 nights, and while the hotel is good, there is room for improvement, particularly in their service. We booked an extra night at the last minute, and when we asked to merge the bookings, they said no, made us check out at 10 am, and told us to come back at the 2 pm check-in time. We understood we would need to move rooms, but they refused to let us stay in the current room until the new room was cleaned, as it wasn't their "procedure". Whilst they said they would prioritise our new room, we still had to wait just over 3 hours and couldn't get access until just after 1 pm (and we had to call them to check if it was ready - they weren't forthcoming). We were left feeling like an inconvenience rather than a paying guest (and given the quantum you pay, we would expect a much better guest experience). The rooms are a decent size, but a little tired, and the cleaning could have been a little better. The beach location is fantastic, as was the view from the outdoor dining area. The pool is good, but there is little shade. And people "saved" their sunbeds, which was annoying given the lack of shade in the very hot sun (if you're not there swimming, the hotel shouldn't allow people to leave the pool area and couple back a few hours later). The restaurant was good, though the staff could use more hospitality training. Be sure to have a car as you'll need it to get around. Overall, we didn't feel it represented value for money, and staff really need more training.

Culture35706051009

Reception staff was very unhelpfull and uninforned, even rude. I found out about the hotel shuttle service to the center through the ningaloo information center, even though i was livibg at the mantaray. Very disappointed by their service. Great rooms. No complaints on the cleanliness. Reet of the staff was good other than that at the reception

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Parking

Beachfront

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Restaurant

Room Service

Newspapers

Terrace

Non-smoking Rooms

Fishing

Laundry

Facilities for Disabled Guests

Breakfast in the Room

Ironing Service

Packed Lunches

Bowling

Tour Desk

Fax/Photocopying

Diving

Outdoor Pool

Shuttle Service (free)

Air conditioning in public area

Pool with view

Snorkeling

Hiking

Professional-grade sanitizing services

Daily Housekeeping

Bicycles

Korean Spoken

Alternative meal arrangement

Nightclub/DJ

Portuguese Spoken

Wi-Fi in public areas

Game Room

Indonesian Spoken

German Spoken

Business Center

Hindi Spoken

Daily disinfection in common areas

Latvian Spoken

Private Beach Area

Icelandic Spoken

Car park [on-site]

Free face masks

Karaoke

Golf Course (within 2 miles)

Staff trained in safety protocol

Room sanitization opt-out available

Swimming pool [outdoor]

Finnish Spoken

First aid kit

Swimming pool

Temperature check for guests and staff

Hand sanitizer

Water sports (non-motorized)

Physical distancing of at least 1 meter

Hungarian Spoken

Daily disinfection in all rooms

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

English Spoken

Elevator

Golf course [on-site]

Garden

Sterilizing equipment

Invoice provided

Tours

Smoke-free property

Hot water linen and laundry washing

Cashless payment service

Poolside bar

Car park [free of charge]

Breakfast service

Buffet-Style Restaurant

Free Parking

Beachfront

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Restaurant

Room Service

Newspapers

Terrace

Non-smoking Rooms

Fishing

Laundry

Facilities for Disabled Guests

Breakfast in the Room

Ironing Service

Packed Lunches

Bowling

Tour Desk

10 Available Room Types

Two-Bedroom Bungalow

77 Square Meter

Shower

Pay-per-view Channels

Telephone

Air Conditioning

Hair dryer

Hot Tub

Iron

Balcony/Terrace

Refrigerator

Desk

Ironing Facilities

DVD/CD player

Toilet

Microwave

Washing machine

Patio

Private bathroom

Satellite Channels

Kitchen

Cable Channels

Sofa

View

Electric Kettle

Standard Double or Twin Room

30 Square Meter

Shower

Pay-per-view Channels

Telephone

Air Conditioning

Hair dryer

Iron

Refrigerator

Desk

Ironing Facilities

Toilet

Private bathroom

Satellite Channels

Cable Channels

Sofa

Electric Kettle

Free Toiletries

Towels

DVD/CD player

Free Wifi

On-demand movies

Pool facilities

Heating

Linens

Tea/Coffee Maker

Free bottled water

Wine glasses

Daily housekeeping

Interconnecting Room(s) Available

Outdoor Furniture

Sitting Area

Dining Area

Tile/Marble floor

Trash cans

Wardrobe/Closet

Clothes Rack

Accessible by stairs

Fire extinguisher

Individual air conditioning

Safe

Safety/security feature

Smoke detector

Balcony/Terrace

Non-smoking

Room, 1 Bedroom, Jetted Tub

34 Square Meter

Private bathroom

Towels

Whirlpool bathtub

Free Wifi

Telephone

Air Conditioning

Tea/Coffee Maker

Desk

Balcony/Terrace

Daily housekeeping

Hair dryer

Heating

Individual air conditioning

Safe

Ironing Facilities

Non-smoking

On-demand movies

Refrigerator

Cable Channels

Sitting Area

Shower

Free Toiletries

Electric Kettle

Satellite Channels

Laptop workspace

Bathtub or Shower

Sleep comfort items

Extra Long Beds (> 6.5 ft)

Bathroom

Iron

Clothes Rack

Bathtub

Room service [24-hour]

Apartment, 2 Bedrooms

Non-smoking

Balcony/Terrace

Electric Kettle

Satellite Channels

Laptop workspace

Air Conditioning

Dining Area

Refrigerator

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Desk

Towels

Sleep comfort items

Free Toiletries

Hair dryer

Bathroom

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Sitting Area

Bathtub

Room service [24-hour]

Apartment, 2 Bedrooms, Ocean View

Non-smoking

Balcony/Terrace

Electric Kettle

Satellite Channels

Laptop workspace

Air Conditioning

Dining Area

Refrigerator

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Desk

Towels

Sleep comfort items

Free Toiletries

Hair dryer

Bathroom

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Sitting Area

Bathtub

Room service [24-hour]

Facilities Details

Pool and Spa

Outdoor Pool

Beachfront

Private Beach Area

Fitness Center

Parking and Transportation

Free Parking

Shuttle Service (free)

Food & Drink

Restaurant

Room Service

Bar

Breakfast in the Room

Packed Lunches

Alternative meal arrangement

Breakfast service

Buffet-Style Restaurant

Poolside bar

Front Desk Services

Newspapers

Tour Desk

Activities

Fishing

Bowling

Diving

Snorkeling

Hiking

Golf Course (within 2 miles)

Entertainment and Family Services

Air conditioning in public area

Nightclub/DJ

Karaoke

Kids club

Family/child friendly

Invoice provided

Smoke-free property

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Business Center

Common Areas

Terrace

Game Room

Cleaning Services

Laundry

Ironing Service

Professional-grade sanitizing services

Daily Housekeeping

Daily disinfection in common areas

Free face masks

Staff trained in safety protocol

Room sanitization opt-out available

First aid kit

Temperature check for guests and staff

Hand sanitizer

Physical distancing of at least 1 meter

Daily disinfection in all rooms

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Sterilizing equipment

Hot water linen and laundry washing

Cashless payment service

Languages Spoken

Korean Spoken

Portuguese Spoken

Indonesian Spoken

German Spoken

Hindi Spoken

Latvian Spoken

Icelandic Spoken

Finnish Spoken

Hungarian Spoken

English Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Non-smoking Rooms

Facilities for Disabled Guests

Family Rooms

Air Conditioning

Designated Smoking Area

Pool with view

Bicycles

Car park [on-site]

Swimming pool [outdoor]

Swimming pool

Water sports (non-motorized)

Elevator

Golf course [on-site]

Garden

Tours

Car park [free of charge]