Crown Metropol Perth

Crown Metropol hotel is lovely & staff friendly. Only negatives is we ate on our first night at the pop up Greek restaurant & it was so disappointing. Overpriced, BBQ octopus was tough & the meatball dish had no taste at all. Gave feedback to staff on the night but they didn’t care. Hence for this alone is why I scored average. Went out next day & got back early afternoon to find room still not made so called to request. Took a while for someone to attend but once they did they did a great job, with guest services manager Vali coming to check. Vali was extremely polite & wanted to ensure we were happy & went above & beyond. I would give 10/10 for guest services but the restaurant experience let our overall experience down.

Great rooms, superb clean. Yallingup and team do an awesome job.

An utter disappointment from start to finish and one of the most underwhelming hotel stays I have experienced at this price point. Our stay at Crown Metropol Perth was nowhere near the five-star experience we expected. Crown Metropol Perth markets itself as a five-star hotel, but our experience fell well short of that standard. Despite calling housekeeping earlier that morning to specifically ensure our room was scheduled for cleaning, we returned at 3:00 pm to find that the room had still not been serviced. We then had to call to get someone to attend to it. This is simply unacceptable at a hotel charging the rates Crown Metropol Perth does. The room itself was tired, worn and dated. The towels were paper-thin and had holes in them—hardly what you expect from a supposedly five-star property. There was also no complimentary bottled water in the room, another basic amenity that one would reasonably expect at this price point. Breakfast at The Atrium was equally disappointing. Filter coffee at a premium five-star hotel is frankly ridiculous, and having to pay extra for a proper coffee felt incredibly cheap and completely at odds with the experience you would expect. The lobby also reeked of chlorine due to the pool's proximity, which was hardly a pleasant welcome. The most disappointing aspect is that Crown Metropol Perth charges a premium price while delivering an experience that feels far closer to three-star than five-star. The service was inconsistent, the room was tired, the facilities felt dated and even basic expectations were not met. For the price paid, Crown Metropol Perth is simply not worth it. This was an utter disappointment, and based on our experience, I would not stay here again or recommend it to others.