European Hotel

4.0 / 5

•

97 Murray St, Perth, Australia 6000

Reviews from Guests

4.0/5

1,185

Reviews

from real guests

catherinesR3438RW

Stayed for 5 nights in March. Room was very tired and needed a deep clean - Curtains hanging off the rail, dust, missing net curtain, spotlight out, chipped paintwork, significant water damage to vanity unit in bathroom, only socket for the kettle was on the floor. I mentioned it on my first day and some things were addressed but it still needed a serious deep clean. I was offered the option to move but was told my new room might not be any better. It's an old building, but there's no excuse for poor housekeeping and a lack of general maintenance and upkeep. Location is great but other than that I'd avoid. Staff seemed disinterested. No smiles or hellos when you came and went. GF food available at Deli Gabe but only discovered this on my last day!

marialI6429SS

The hotel is situated in a very convenient location, easy access via train from the Airport and centrally located for sightseeing. That's the good things! Now for the not so good. Upon arrival they want you pay for the room upfront (I've never had to do that in any hotel I have booked direct with anywhere) and they also add a surcharge for using a credit card which you don't notice until you see the receipt and is not mentioned on any of the paperwork I got before arrival. Next the rooms. They are a very shabby, a bit dirty and there were small cockroaches in the shower! As soon as noticed I asked reception for a different room or the shower drain to be sprayed asap but neither happened so I got spray and did it myself and got a pack of antibacterial wipes to clean bathroom and room as much as I could! The staff on reception were seemed very nice & helpful but nothing actually ever got done. Thank goodness we were only there a couple of days and not a long stay. If they buck their ideas up it would be a great place but they are clearly just after money and not interested in customer satisfaction.

Woodys5

We were staying on a Saturday night. The proximity to the city centre and restaurants is perfect. We were able to walk down to Elizabeth Quay for the ferry with luggage with no problems after checking out. The room was spotlessly clean. It was a reasonable size with a queen sized bed which was comfortable. Tea and coffee facilities and a small mini sized fridge. The wi-fi was great. The bathroom was spacious, except the shower space. The shower screen is a fixed frame with a door and in a bathtub. This meant stepping over the bathtub through the frame. Bit of a duck and hurdle motion. The bathtub is tight. Larger people are going to struggle to take a shower. Shower pressure was good. The room had windows which opened and was great first thing in the morning for fresh air. The hotel corridors have character you don’t find in other hotels. There is a small lift. The hotel locks the front door from 6pm and they provide a key for guests to enter after this time. I was disappointed to be woken constantly throughout the night by the hordes of people sitting along the gutter across the road. I am not sure if there is a night club nearby or the kebab shop up the road has a huge fan base, but the crowd was enormous. They had finally left by 5am and we had to be up at 7am for a ferry. I know this is not the hotel’s fault, but having paid $400 for the room, I am not sure this hotel would be my first choice in the city next time we visit. Definitely not on a Saturday night. I was so tired, I struggled to function properly after lunch on the day of departure. Staff both at check in and check out were very professional and friendly and we did mention the outside noise at check out, so staff are aware we did not sleep well.

Facilities Details

Breakfast service

Check-in [24-hour]

Free Wifi

Internet

Family/child friendly

Family Rooms

Meeting/Banquet Facilities

Air conditioning in public area

Safe dining setup

Temperature check for guests and staff

Daily disinfection in common areas

Invoice provided

Non-smoking Rooms

Tours

Chinese [Mandarin]

Special Diet Meals (upon request)

Daily Housekeeping

Smoke-free property

Latvian Spoken

Hand sanitizer

Hot water linen and laundry washing

Icelandic Spoken

Protective screens in common areas

Dutch Spoken

24-Hour Front Desk

Physical distancing of at least 1 meter

Laundry

Terrace

Nightclub/DJ

Laundromat

Cashless payment service

Entertainment Staff

Hungarian Spoken

Guest rooms seal after sanitization

Wi-Fi in public areas

Rooms sanitized between stays

Staff trained in safety protocol

Sanitized kitchen and tableware items

Game Room

Indonesian Spoken

Room sanitization opt-out available

Anti-viral cleaning products

Ticket Service

Car park [charges apply]

Ironing Service

Facilities for Disabled Guests

English Spoken

Finnish Spoken

Library

Car park [nearby]

Elevator

First aid kit

Security [24-hour]

Heating in public area

Garden

Shared stationery removed

Breakfast service

Check-in [24-hour]

Free Wifi

Internet

Family/child friendly

Family Rooms

Meeting/Banquet Facilities

Air conditioning in public area

Safe dining setup

Temperature check for guests and staff

Daily disinfection in common areas

Invoice provided

Non-smoking Rooms

Tours

Chinese [Mandarin]

Special Diet Meals (upon request)

Daily Housekeeping

Smoke-free property

Latvian Spoken

Hand sanitizer

Hot water linen and laundry washing

Icelandic Spoken

Protective screens in common areas

Dutch Spoken

24-Hour Front Desk

Physical distancing of at least 1 meter

Laundry

10 Available Room Types

Standard Queen

15 Square Meter

Roll-in shower

Transfer shower

Electric Kettle

Hair dryer

Private bathroom

Free Toiletries

Towels

Walk-in shower

Free Wifi

Radio

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Heating

Linens

Sleep comfort items

Socket near the bed

Tea/Coffee Maker

Minibar

Refrigerator

Daily housekeeping

Desk

Interconnecting Room(s) Available

Sitting Area

Sofa

Trash cans

Openable window

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Accessible by elevator

Accessible by stairs

Individual air conditioning

Safe

Smoke detector

Balcony/Terrace

Non-smoking

Shower

Toilet

Kids shampoo

Toiletries

Extra Long Beds (> 6.5 ft)

Room service [24-hour]

Superior Queen Room with Balcony

Non-smoking

Electric Kettle

Air Conditioning

Wardrobe/Closet

Bathtub or Shower

Daily housekeeping

Free Wifi

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Balcony/Terrace

Towels

Sleep comfort items

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Toiletries

Private bathroom

Hair dryer

Room service [24-hour]

Superior Triple Room

26 Square Meter

Electric Kettle

Hair dryer

Mirror

Private bathroom

Free Toiletries

Towels

Walk-in shower

Free Wifi

In-room tablet

Radio

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Heating

Linens

Sleep comfort items

Socket near the bed

Tea/Coffee Maker

Minibar

Refrigerator

Daily housekeeping

Desk

Interconnecting Room(s) Available

Sitting Area

Sofa

Trash cans

Openable window

Wardrobe/Closet

Clothes dryer

Clothes Rack

Ironing Facilities

Washing machine

Individual air conditioning

Safe

Smoke detector

Balcony/Terrace

Non-smoking

Shower

Toilet

Kids shampoo

Toiletries

Separate shower/bathtub

Extra Long Beds (> 6.5 ft)

Room service [24-hour]

Superior Queen

18 Square Meter

Electric Kettle

Hair dryer

Private bathroom

Free Toiletries

Towels

Walk-in shower

Free Wifi

Radio

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Heating

Linens

Sleep comfort items

Socket near the bed

Tea/Coffee Maker

Minibar

Refrigerator

Daily housekeeping

Desk

Interconnecting Room(s) Available

Sitting Area

Sofa

Trash cans

Openable window

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Baby cot (upon request)

Accessible by elevator

Accessible by stairs

Individual air conditioning

Safe

Smoke detector

Balcony/Terrace

Non-smoking

Shower

Toilet

Kids shampoo

Toiletries

Separate shower/bathtub

Extra Long Beds (> 6.5 ft)

Room service [24-hour]

Superior Twin Room

18 Square Meter

Electric Kettle

Hair dryer

Private bathroom

Free Toiletries

Towels

Walk-in shower

Free Wifi

Radio

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Heating

Linens

Sleep comfort items

Socket near the bed

Tea/Coffee Maker

Minibar

Refrigerator

Daily housekeeping

Desk

Interconnecting Room(s) Available

Sitting Area

Sofa

Trash cans

Openable window

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Baby cot (upon request)

Accessible by stairs

Individual air conditioning

Safe

Smoke detector

Balcony/Terrace

Non-smoking

Shower

Toilet

Kids shampoo

Toiletries

Separate shower/bathtub

Extra Long Beds (> 6.5 ft)

Room service [24-hour]

Facilities Details

Food & Drink

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

24-Hour Front Desk

Ticket Service

Entertainment and Family Services

Air conditioning in public area

Invoice provided

Smoke-free property

Nightclub/DJ

Laundromat

Entertainment Staff

Family/child friendly

Heating in public area

Business Facilities

Meeting/Banquet Facilities

Common Areas

Terrace

Game Room

Library

Cleaning Services

Safe dining setup

Temperature check for guests and staff

Daily disinfection in common areas

Daily Housekeeping

Hand sanitizer

Hot water linen and laundry washing

Protective screens in common areas

Physical distancing of at least 1 meter

Laundry

Cashless payment service

Guest rooms seal after sanitization

Rooms sanitized between stays

Staff trained in safety protocol

Sanitized kitchen and tableware items

Room sanitization opt-out available

Anti-viral cleaning products

Ironing Service

First aid kit

Shared stationery removed

Languages Spoken

Chinese [Mandarin]

Latvian Spoken

Icelandic Spoken

Dutch Spoken

Hungarian Spoken

Indonesian Spoken

English Spoken

Finnish Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Non-smoking Rooms

Tours

Check-in [24-hour]

Car park [charges apply]

Family Rooms

Facilities for Disabled Guests

Car park [nearby]

Elevator

Security [24-hour]

Garden