Pier 21 Apartment Hotel

4.0 / 5

•

7-9 John St, North Fremantle, Australia 6159

Reviews from Guests

4.0/5

549

Reviews

from real guests

sophief577

We stayed here for 5 nights as a family with two young children under 5, and I’m 34 weeks pregnant. What should have been a relaxing stay turned into a stressful, sleepless nightmare due to the hotel’s complete failure to address basic issues. The air conditioning in our room did not work at all. With Perth experiencing scorching temperatures of 37°C, 39°C, and 36°C during our visit, the room was stifling and unbearable, especially at night. Our kids were restless and overheating, and as a heavily pregnant woman, I barely slept – it was exhausting and unsafe. I actually ended up in hospital from dehydration and the constant heat which brought on preeclampsia symptoms on day 3 was of our stay . We raised this issue with reception every single day, requesting a room change multiple times because of the air conditioning. They repeatedly said they couldn’t accommodate us or had no availability, despite us being understanding and patient. On the second day, they claimed they couldn’t access our room to check/fix the aircon because of a “Do Not Disturb” sign – which was completely untrue. My sister-in-law was babysitting our children from a nearby room and personally saw staff enter our room with no sign on the door at all. This felt like a blatant excuse and showed a real lack of honesty and effort. Service overall was terrible. Breakfast was understaffed every morning, with long waits, missing items, and minimal attention from staff. The hotel seemed indifferent to our repeated complaints and showed no urgency or empathy, especially considering our young family and my pregnancy. The location is genuinely great – right on the river with nice views and amenities – and that’s the only positive. But without functioning air conditioning in extreme heat, none of that matters. We suffered through terrible sleeps, cranky kids, and constant discomfort for no good reason. We will not be recommending Pier 21 to anyone and definitely won’t stay here again. Families, especially those with little ones or anyone sensitive to heat, should look elsewhere. Avoid if you value comfort and basic customer care.

D5114QHamyr

A very average experience. We stayed here for a little getaway with the dog. The atmosphere is strange and quiet. The room was quite dated and news refurbished, definitely not four star standard. The pool area is gorgeous and would be lovely during summer. The staff working were also fantastic and super friendly. The breakfast was tasty and fresh.

haleyp692

We went for a business trip taking three couples, a small child and a dog. We had a fantastic weekend, this place is a real gem. We had rooms facing the water with the most incredible view. Sunday morning breakfast at the onsite restaurant, served and cooked by two fabulous staff they did a brilliant job in accommodating our big table of varied orders, delicious. Followed by walks around the river absolutely beautiful. The rooms were clean, modern, very comfortable. We would definately come back and stay again. Although next time we might bring some dinner with us as that was a bit tricky if you dont want to go out and drive. This hotel really does have everything, from the pool inside and outside, a very well equipped gym, laundry etc. Very happy.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Parking

Beachfront

Check-in [24-hour]

Air Conditioning

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Playground

Hot Tub

Spa

Sauna

Fitness Center

Outdoor recreational features

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Restaurant

Room Service

Tennis Court

Non-smoking Rooms

Fishing

Babysitting/Child Services

Laundry

Dry Cleaning

Facilities for Disabled Guests

Breakfast in the Room

Express Check-in/Check-out

Massage

Table Tennis

Windsurfing

Soundproof Rooms

Library

Hiking

BBQ Facilities

Cycling

Tour Desk

Fax/Photocopying

Ticket Service

Indoor Pool

Outdoor Pool

Concierge Service

Daily Housekeeping

Grocery Deliveries

Air conditioning in public area

Filipino Spoken

Pool with view

Snorkeling

Diving

Professional-grade sanitizing services

Dutch Spoken

Bicycles

Korean Spoken

Terrace

Nightclub/DJ

Casino

Portuguese Spoken

Wi-Fi in public areas

Game Room

Indonesian Spoken

German Spoken

Business Center

Hindi Spoken

Daily disinfection in common areas

Special Diet Meals (upon request)

Latvian Spoken

Icelandic Spoken

French Spoken

Car park [on-site]

Laundromat

Entertainment Staff

Karaoke

Golf Course (within 2 miles)

Staff trained in safety protocol

Room sanitization opt-out available

Swimming pool [outdoor]

Finnish Spoken

Car park [nearby]

First aid kit

Bicycle Rental

Shared stationery removed

Hair/Beauty Salon

Swimming pool

Temperature check for guests and staff

Hand sanitizer

Protective screens in common areas

Water sports (non-motorized)

Physical distancing of at least 1 meter

Spanish Spoken

Postal service

Hungarian Spoken

Daily disinfection in all rooms

Rooms sanitized between stays

Sanitized kitchen and tableware items

Wired Internet

Anti-viral cleaning products

Ironing Service

English Spoken

Elevator

Golf course [on-site]

Heating in public area

Garden

Chapel/Shrine

Suit Press

Invoice provided

Tours

Smoke-free property

Hot water linen and laundry washing

Cashless payment service

Car park [free of charge]

Contactless check-in/out

Breakfast service

Buffet-Style Restaurant

Free Parking

Beachfront

Check-in [24-hour]

Air Conditioning

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Playground

Hot Tub

Spa

Sauna

Fitness Center

Outdoor recreational features

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Restaurant

Room Service

Tennis Court

Non-smoking Rooms

Fishing

Discounts recommended for you

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10 Available Room Types

King Suite

74 Square Meter

Tea/Coffee Maker

Minibar

Shower

Pay-per-view Channels

Telephone

Air Conditioning

Hair dryer

Iron

Kitchenette

Balcony/Terrace

Bathrobes

Radio

Refrigerator

Desk

Free Toiletries

Toilet

Microwave

Dishwasher

Patio

Private bathroom

Heating

Slippers

Kitchen

Cable Channels

Carpeted

Laptop Safe

Sofa

Tile/Marble floor

View

Dining Area

Electric Kettle

iPod dock

Kitchenware

Oven

Stovetop

Toaster

Hypoallergenic

Cleaning Products

Coffee Machine

River view

Towels

Dining Table

Outdoor Furniture

Outdoor Dining Area

Upper floors accessible by elevator

Upper floors accessible by stairs only

Private apartment in building

Clothes Rack

Sleep comfort items

Exterior corridor

Roll-in shower

Interconnecting Room(s) Available

Entire unit wheelchair accessible

DVD/CD player

Sitting Area

Room service [24-hour]

Non-smoking

Bar

Soundproof

Laptop workspace

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Free Wifi

High Chair

Two-Bedroom Apartment with Two Queen Beds and River View

Two-Bedroom Apartment with Two Queen Beds and River View

55 Square Meter

Tea/Coffee Maker

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Kitchenette

Balcony/Terrace

Radio

Refrigerator

Desk

Free Toiletries

Toilet

Microwave

Dishwasher

Patio

Private bathroom

Heating

Shared Toilet

Kitchen

Carpeted

Laptop Safe

Sofa

Tile/Marble floor

View

Dining Area

Electric Kettle

iPod dock

Kitchenware

Oven

Stovetop

Toaster

Hypoallergenic

Cleaning Products

River view

Towels

Dining Table

Outdoor Furniture

Outdoor Dining Area

Upper floors accessible by elevator

Upper floors accessible by stairs only

Private apartment in building

Clothes Rack

Superior Apartment with River view

35 Square Meter

Tea/Coffee Maker

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Kitchenette

Balcony/Terrace

Radio

Refrigerator

Desk

Free Toiletries

Toilet

Microwave

Dishwasher

Patio

Private bathroom

Heating

Kitchen

Carpeted

Laptop Safe

Sofa

Tile/Marble floor

View

Dining Area

Electric Kettle

iPod dock

Kitchenware

Oven

Stovetop

Toaster

Hypoallergenic

Cleaning Products

River view

Towels

Dining Table

Outdoor Furniture

Outdoor Dining Area

Upper floors accessible by elevator

Upper floors accessible by stairs only

Private apartment in building

Clothes Rack

Two-Bedroom Apartment with River View

55 Square Meter

Tea/Coffee Maker

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Kitchenette

Balcony/Terrace

Radio

Refrigerator

Desk

Free Toiletries

Toilet

Microwave

Dishwasher

Patio

Private bathroom

Heating

Shared Toilet

Kitchen

Carpeted

Laptop Safe

Sofa

Tile/Marble floor

View

Dining Area

Electric Kettle

iPod dock

Kitchenware

Oven

Stovetop

Toaster

Hypoallergenic

Cleaning Products

River view

Towels

Dining Table

Outdoor Furniture

Outdoor Dining Area

Upper floors accessible by elevator

Upper floors accessible by stairs only

Private apartment in building

Clothes Rack

Superior Studio with River View

35 Square Meter

Tea/Coffee Maker

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Kitchenette

Balcony/Terrace

Radio

Refrigerator

Desk

Free Toiletries

Toilet

Microwave

Dishwasher

Patio

Private bathroom

Heating

Kitchen

Carpeted

Laptop Safe

Sofa

Tile/Marble floor

View

Dining Area

Electric Kettle

iPod dock

Kitchenware

Oven

Stovetop

Toaster

Hypoallergenic

Cleaning Products

River view

Towels

Dining Table

Outdoor Furniture

Outdoor Dining Area

Upper floors accessible by elevator

Upper floors accessible by stairs only

Entire unit wheelchair accessible

Private apartment in building

Clothes Rack

Facilities Details

Pool and Spa

Massage

Indoor Pool

Outdoor Pool

Beachfront

Hot Tub

Sauna

Spa

Fitness Center

Parking and Transportation

Free Parking

Bicycle Rental

Food & Drink

Restaurant

Room Service

Breakfast in the Room

BBQ Facilities

Grocery Deliveries

Special Diet Meals (upon request)

Breakfast service

Buffet-Style Restaurant

Front Desk Services

Express Check-in/Check-out

Tour Desk

Ticket Service

Concierge Service

Activities

Tennis Court

Fishing

Table Tennis

Windsurfing

Hiking

Cycling

Snorkeling

Diving

Golf Course (within 2 miles)

Entertainment and Family Services

Babysitting/Child Services

Air conditioning in public area

Playground

Nightclub/DJ

Casino

Laundromat

Entertainment Staff

Karaoke

Kids club

Postal service

Family/child friendly

Heating in public area

Invoice provided

Smoke-free property

Contactless check-in/out

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Business Center

Shops

Hair/Beauty Salon

Common Areas

Library

Terrace

Game Room

Chapel/Shrine

Cleaning Services

Laundry

Dry Cleaning

Daily Housekeeping

Professional-grade sanitizing services

Daily disinfection in common areas

Staff trained in safety protocol

Room sanitization opt-out available

First aid kit

Shared stationery removed

Temperature check for guests and staff

Hand sanitizer

Protective screens in common areas

Physical distancing of at least 1 meter

Daily disinfection in all rooms

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Ironing Service

Suit Press

Hot water linen and laundry washing

Cashless payment service

Languages Spoken

Filipino Spoken

Dutch Spoken

Korean Spoken

Portuguese Spoken

Indonesian Spoken

German Spoken

Hindi Spoken

Latvian Spoken

Icelandic Spoken

French Spoken

Finnish Spoken

Spanish Spoken

Hungarian Spoken

English Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Wired Internet

Miscellaneous

Non-smoking Rooms

Facilities for Disabled Guests

Family Rooms

Soundproof Rooms

Heating

Air Conditioning

Designated Smoking Area

Pool with view

All Spaces Non-Smoking (public and private)

Bicycles

Car park [on-site]

Swimming pool [outdoor]

Check-in [24-hour]

Car park [nearby]

Swimming pool

Pets allowed

Water sports (non-motorized)

Outdoor recreational features

Elevator

Golf course [on-site]

Garden

Tours

Car park [free of charge]