Berggasthof Wallackhaus

A hotel in a splendid location and cut off from the world especially in winter. To access it, you have to park in the valley and take 3x the cable car. Then we pick you up with the snowmobile. The hotel is family-run and intimate with 30 rooms. If you want to be in slippery pajamas this is the perfect place. The self service in drink and soup/cake is great. The prices are ultra correct. The Czech staff is very polite and friendly. The room for 4 is comfortable with views of the valley and the night on the stars. We loved it. The pillows were not to our liking because too soft. The bench seat for sleeping is a little hard. The family bed is fine. The breakfast point is great. Pancakes and eggs made to order. Everything is constant and fresh. The BIG downside: absence of fresh fruit at breakfast point. Not even bananas or apples. Too bad. Half board is great. Soup, salad and a very hearty meal. We regretted not being able to eat everything some days as long as the plates were hearty. The ski-in ski-out departure is a big plus. We will return with pleasure and surely in the summer. Just pt precision: if the cable car does not work due to bad weather it is a bit complicated access. I hope it doesn’t happen too often.

In principle, everything was already mentioned, just wanted to express that we enjoyed the stay very much and like to come back, dinner was excellent, breakfast buffet varied, div drinks free, eg water, soda, coffee, tea, cocoa, just to feel good

Our Christmas stay at the Wallackhaus, which we had booked through a travel portal, was unfortunately made impossible due to the weather. Our goal was a festive "Christmas on the mountain" experience. However, a hurricane made the journey impossible and the ski lifts were out of service for safety reasons. This review focuses on the communication and support provided by the Wallackhaus in this situation. A few days before our arrival, we were instructed to be at the ski lift by 2 p.m. at the latest. We arrived in Heiligenblut shortly before 2 p.m., but found no lifts in operation. At 1:15 p.m. we received a message from the Czech operating company that arrival was not possible due to the weather. Telephone inquiries revealed that we had supposedly been informed of the situation earlier, which was not true, as we only received the messages after 1 p.m. The staff at the lift station were helpful and gave us a way to contact the Wallackhaus. However, the response from there again said that we had been informed in good time and that we had to find alternative accommodation ourselves. Thanks to the intervention of the tourism office, we finally received alternative accommodation in the Bergkristall for one night and accommodation in the Trojerhof, which opened earlier especially for us. We were also able to cancel free of charge via the booking hotline, which was not possible via the website. Finally, it should be mentioned that the feeder lift to the Wallackhaus is closed. The last hundred meters of altitude must be covered on foot or you must be picked up from the Wallackhaus. Conclusion: We will never book at the Wallackhaus again. This experience has shown us that the communication behavior and helpfulness of the operating company is close to zero. We have booked with a local hotel for next year.