Hotel-Pension Rotspitz

unfriendly receptionist, poor wellness area, Wi-Fi outages, shower not always warm, "suite" was very small;

Pro: Clean rooms, comfy beds, very generous breakfast, pleasant little spa scenery Cons: Filter coffee and no alternative to cow's milk little contemporary, no fragrance for the infusions When booking via Booking: You guarantee the booking by credit card, but the billing is done on site. This seems a bit cumbersome and seems a bit confusing and stressful to visitors at first, as you have to confirm a payment during the booking process, which does not happen. If you address this at the reception, however, it is explained to you quite understandably. The overall rating for the hotel seems a bit too negative to me.

I do not rate the Hotel Rotspitz per se, but only the management of the same that runs the hotel. I still had a voucher that I received from the hotel some time ago as the stay had to be cancelled due to Corana. Unfortunately, I have not been able to redeem the voucher in recent years for health and personal reasons. This August I finally wanted to catch up. I emailed the hotel to see if I could redeem the voucher for two nights at the beginning of August. There is no response to the first email. It wasn't until the second email that I got a reply. Then it was said that the voucher would no longer be valid and they would redeem it for me only in September out of goodwill. Now I wonder why it is no longer valid in August but in September it is. So I asked again. Now the answers got a little rougher. Supposedly the hotel would be fully booked in the time I wanted to come and nothing would be available. Which was a LYING. Even today it is possible to book a room there without any problems. I take a screenshot and asked how it could be that it was still possible to book a room in time without any problems. Then only got a patchy reply that I have to accept that the voucher is no longer valid. I honestly want to correspond here thoroughly past even further with the hotel, let alone stay there for two nights. Just for reference, and especially to the Hotel Rotspitz... According to a ruling of the Austrian Supreme Court, hotel vouchers may not expire without further ado and have a 30-year validity!!! I have no desire or nerve to assert my right to legal action now. To give a negative review here is enough for me. Let the hotel be happy with my money. I hope this will prompt the review here to think if you really want to support this hotel with your booking.